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Sandeep's avatar
Sandeep S Community Member

Facing Issue in Buying Connects

Hi, 

 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

 

I don't see a way to directly connect with the support team.

 

Please help..!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi Sandeep,

 

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you

Pradeep

View solution in original post

1,090 REPLIES 1,090
Joanne's avatar
Joanne P Retired Team Member

Hi Asad,

 

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork
Asad's avatar
Asad M Community Member

Thanks I would appreciate it. Just so that you know, these card and billing methods are working perfectly fine everywhere else other than upwork.

Asad's avatar
Asad M Community Member

I am also getting this error, what does it mean

Prince Chimnadindu's avatar
Prince Chimnadindu O Community Member

My mastercard is unable to be aunthorised for payments, Why?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Chimnadindu,

 

I checked, and it looks like your card-issuing bank has declined the transaction. Please contact them directly so that they can assist you with the specific decline error. 

~ Luiggi
shahidul's avatar
shahidul I Community Member

Screenshot_1.jpg

Anyone can help me out with this? How can I buy connects

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi shahidul,

 

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.


~ AJ
Upwork
Darial's avatar
Darial C Community Member

My card has a sufficient balance, but I see this error message "Recent charge failed." and can't purchase connets.

 

Darial.

Arjay's avatar
Arjay M Retired Team Member

Hi Dariel,

 

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, let us know and we'll look further into that for you.

 

~ Arjay
Upwork
Margaret's avatar
Margaret N Community Member

Hi @upwork community. I've been trying to buy connects but I keep getting this error message. My bank confirms that the card has no issues but now I can't buy connects. I've had to remove and add the card again but still the issue persists. Please help

Jyoti's avatar
Jyoti S Community Member

Make sure that your card is enabled for online purchase, POS, and eCommerce transactions.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Margaret,

 

I see that you were able to raise a support ticket regarding your concern. One of our agents has just recently followed up with you with more information and to assist you further.

~ Luiggi
Margaret's avatar
Margaret N Community Member

Hi luiggi

The issue still persists. I've done as per the recommendation and still
can't buy connects.
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Margaret,

 

I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Vikram's avatar
Vikram D Community Member

**Edited for Community Guidelines**

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Vikram,

 

I'm sorry to hear that you were having trouble purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? You may also try using other billing methods.


~ AJ
Upwork
Vikram's avatar
Vikram D Community Member

I already tried the different billing method, I got same error.

I used visa debite card but I got same problem.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Vikram,

 

Could you please also contact your card issuing bank to check the available limit and permissions to complete international transactions? 

 

- Pradeep

Vikram's avatar
Vikram D Community Member

Hi, Pradeep,

 

I used different master and visa cards but I got the same error.

 

- Vikram

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Vikram,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Biman's avatar
Biman M Community Member

Hello, I have added an SBI VISA GLOBAL INTERNATIONAL DEBIT CARD to my financial Upwork account. I can buy even 40 connects by using that card. I have to change my membership from basic to plus by using the same card. But, I can't. I have enough balance in my account. I have reached my bank for further information. There is no issue with the bank. They have told me to ask the Upwork customer care department. Please provide me with a solution. Thank you.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Biman,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Biman's avatar
Biman M Community Member

Hi Annie

Thank you How much Time did solving the problem? Please Humble request to solve.

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Biman,

 

Please allow our team 24-48 hours to reach out to you. We appreciate your patience as we try to resolve this for you.


~ AJ
Upwork
Miguel's avatar
Miguel V Community Member

I am trying to input my card as a billing method. I'm using mastercard.

 

There is an error and I don't know what to do with it.

 

the error is asking me to contact customer support.

 

please help me.