Dec 3, 2021 05:06:13 AM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 3, 2021 06:30:49 AM Edited Jul 2, 2024 01:03:50 PM by Luiggi R
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions youโre attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If youโre still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you
Pradeep
Jun 27, 2024 01:49:01 PM by Luiggi R
Hi Ludmila,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 27, 2024 01:57:35 PM by Ogodo E
I have tried buying connect with my Geegpay Crad, and It kept declining.i have $22 in that card and I can't buy. Please help me, I have an invite that requires connect.
Jun 27, 2024 03:31:22 PM by Luiggi R
Hello Ogodo,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Jun 27, 2024 10:21:02 PM by Conde M
Hi everyone I have not been able to buy connects for months I have tried different payment methods but it has been declining I am not able to send proposals at loosing a lot of jobs.
โ
Jun 28, 2024 03:10:27 AM by Joanne P
Hi Conde,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Jun 29, 2024 02:03:14 AM by Richard N
I keep getting the
Jun 29, 2024 07:19:19 AM by Joanne P
Hi Richard,
I checked your account, and it looks like the transaction has been declined. Usually, we don't have access to the specific decline error, so we recommend that you please check with your card-issuing bank to confirm the decline.
Jun 30, 2024 10:02:17 AM by Fernanda H
Hello, I tried purchasing some connects and the payment method I used was rejected by Upwork. The result that is my account has been temporarily suspended for 2 weeks. How can I get this issue resolved?
Jun 30, 2024 11:15:10 AM by Luiggi R
Hi Fernanda,
I'm sorry to learn you're having trouble buying Connects and about your account status. We've escalated your community post to a support ticket. One of our agents will contact you soon to assist.
Jun 30, 2024 09:41:20 AM by Ebunoluwa A
I've been trying to buy connects for some days now but Upwork is not able to charge my account. Upwork will then notify me that it's a problem with them. I have bought connect with this same card previously. I don't understand the rejection in charging the account this time. Please let me know what could be happening.
Jun 30, 2024 01:45:43 PM by Cherry S
I want to buy connects but everytime I add my billing method it always says "We are unable to authorize your card. Please add another billing method or contact your issuing bank." I double check my card details, but everything is right. Please help I really need connects now.
Jun 30, 2024 02:34:04 PM by Luiggi R
Hi Cherry,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 4, 2024 08:02:54 PM Edited Jul 4, 2024 08:03:36 PM by G A
Hi, I have to connect billing method to buy connects.
I didn't have my credit card like mastercard.
Can I use other people's credit card , mastercard or other people's payoneer or paypal ?
Please help me.
Jul 4, 2024 10:09:19 PM by Ivygail J
Hello G A,
Thank you for reaching out to us. Yes, users are allowed to use someone elseโs credit card to purchase Connects for their account. This is allowed as long as the credit card owner has authorized them to do so. Please use a billing method you are authorized to use. If any issues arise, the Upwork team will notify you directly.
You can also check out this helpful article for more information about available Billing Methods that might work for you.
Jul 4, 2024 07:55:18 PM by G A
Hi, Every one.
I didn't have my credit card like mastercard.
Can I use other people's credit card , mastercard or other people's payoneer or paypal ?
Please help me.