Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Hello, my name is Seyyed Mohammadreza Parsikian
I checked the visa card, there is no problem, I can't even buy the connection with the amount of money I have in my upwork account, it gives the same warning, please help me as soon as possible to solve my problem.
thank you

[#3]

Hi Seyedmohammadreza,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#4]

Thank you for your reply, but my problem has not been solved yet and I am waiting for a support response
last 13 days

[#5]

Hi Seyedmohammadreza,

Thank you for following up. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#6]

The Upwork Support team will definitely reply to you.
Meanwhile make sure that your payment method is suitable for an
international transaction.

[#7]

I am new to upwork and i want to buy connects from my master card but when i enter the details it say "We are unable to authorize your card".

[#8]

Looks like something is wrong with the card. Did you tr another one?

[#9]

I tried another card and it worked. I think the it was an issue from my banks side.

[#10]

Hi i'm trying to buy connects but my card gets declined every time '  We are unable to authorize your card. Please add another billing method or contact your issuing bank ' this message comes up whats the solution.

[#11]

Hi Syed,

Thank you for reaching out to us. I checked and it looks like you were able to purchase Connects just recently. Could you please confirm if you need further assistance?

[#12]

Hi, I have trouble with adding my payment method, anyone to help? is there a bug in the system?

[#13]

Hi Bojana,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#14]

Hi Muhammad,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#15]

Sandeep,

There could be a few issues at play here. Check to make sure that you have enough funds in your account to cover the purchase of connects, as that could be preventing the transaction from going through. Additionally, some payment methods may not be available in your country. You can reach out to the Upwork support team through the Help Center for more assistance.

[#16]

Hi I am getting message 

Payment was declined

When I am trying to buy connects using sbi global master debt card.

[#17]

Hi Naresh,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation.

[#18]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#19]

Hi Upwork team,
My ATM card is declined. I was buying a connects but the balance in my bank account is insufficient. Due to this card has been declined, please reset my billing method, however, I can re-attach my card.

Thanks

[#20]

Hi Muhammad,

Thank you for reaching out. I'm sorry to hear about this transaction not going through. However, It looks like you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#21]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#22]

Hello everyone,

I am facing an issue when trying to purchase new Connects. I am get the following message when I try to purchase BUT the Connects balance is not updating;

Your Connects balance has been updated! View Connects History

I have tried two different billing methods and still the same. Could someone please assist or share some information if they have experienced the same? I created a support ticket yesterday but waiting on a reply, unable to bid on any jobs so it is pretty high priority.

Thank you all 🙂

[#23]

Hi Daron,

Thank you for reaching out and reporting this here. I can see that you've already raised a support ticket regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Kindly expect an update on this page and don't hesitate to communicate with the team to resolve your concern.

[#24]

Awesome, thanks for the update Arjay.

[#25]

Good day Upwork,

Please I am having issues buying connects from my bank, if I intiate the transaction I will get a message saying your connect have been updated but nothing was added.