Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Hi Ogbugh,

Thank you for your message. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[#3]

Hey Ogbugh,
I am experiencing the same issue. No bank errors or declines, it simply says my connects have been updated but they have not.

Hopefully we can get a resolution on this. 

[#4]

Hi,

I am facing problem in buying the connects. I'm trying to buy connects via debit card. How do I know which card is acceptable by this platform?

[#5]

Hi Sana,

Thank you for your message. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Upwork also accepts VISA and Mastercard debit cards, as long as you're able to add them to your billing method, they should be fine.

For this, please contact your card-issuing bank for more information about the specific charge decline.

[#6]

Hello. 

I want to buy connects with my Paypal account. But I don't have credit card. Is it possible to buy connects with my Paypal?

Hope any help.

Thank you.

[#7]

Hi all,

So I tried my alternative bank card and that one worked - perhaps it is an issue with the bank provider blocking the payments in the background.

Interesting, as you don't get an error to say it was declined and it says your connects have been updated when they have not. Just thought I would share as it might help others. We might need to contact our bank to see why it is not working.

Cheers,
Daron.

[#8]

hi all

i am trying to buy connects for a couple days and not being able of doing it. I've tried paypal, several cards, etc..

Is there any other way of buying instead of the usual platform?

[#9]

Hi Pedro,

Thank you for reaching out to us. Could you please share more information about the error you receive when you try to purchase Connects? 

I would like to let you know that there are several ways to purchase Connects. You can find more information in this help article. 

[#10]

Hi Nikola

I've tried them all. Including paypal.  The error says about "not validating" or something like that, I cant remebemer it in detail.

[#11]

Hi Pedro,

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies.

[#12]

I will try that. tks

[#13]

Tried it all and did not work... is there a way to solve it? i really need to buy those connects! 

[#14]

Hi Pedro,

Thank you for your message. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Upwork also accepts VISA and Mastercard debit cards, as long as you're able to add them to your billing method, they should be fine.

For this, please contact your card-issuing bank for more information about the specific charge decline. You may also want to check this help article for other options on how you can purchase Connects.

[#15]

Hi,
Help me to understand something: I bought 40 connects and my card has been charged but I have not received the connects. What could be the cause and what to do in this case?

I leave you in attached file the explanatory screenshots

Please help me to find a solution

[#16]

Hi Moussa,

I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

I can see that the team has responded to the ticket you raised about your concern. It looks like they have provided you with more details and instructions to resolve the issue. You can access your ticket and communicate with the team on this page if you still need further assistance.

[#17]

Hi Arjay

Thank you for helping me to resolve my problem.

I'm sending now a message to my bank to understand more.

Moussa

[#18]

Hi Dear community

Thank you for your help. My problem with purchasing connects has been solved. Before going to my bank I tried the purchase operation again and received my connectors.

Thank you.

[#19]

Hello,

I am not able to buy connect, it goes till  bank password after entering password page comes to Buy connect page. No error message. I have tried all my debit cards. Kindly provide me a solution.

Regards
Karthik

[#20]

Hi Electricbee,

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies.

[#21]

deleted

[#22]

Hi Abdullah,

Thank you for reaching out. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Upwork also accepts VISA and Mastercard debit cards, as long as you're able to add them to your billing method, they should be fine.

For this, please contact your card-issuing bank for more information about the specific charge decline. You may also want to check this help article for other options on how you can purchase Connects.

[#23]

I am not able to buy Connects, even I have bought many times with the same card before. 

Showing this message - "Your payment could not be processed. Please choose an alternate payment method or retry again later."

[#24]

Hi Noor,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#25]

not able to purchase connects

[#26]

Hi Amitkumar,

I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.