Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Anyone please help me!!

[#3]

I just had my primary payment method declined even though I used it three days ago. This may be an Upwork issues and they may ask you to reverify your ID. Not sure what's going on but its very frustating.

[#4]

Hi Afaq,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[#5]

I tried to buy connect but my debit card was not accepted, saying I should go to my bank. What could cause this?

[#6]

Just had the same. It rejected my usual billing method (despite buying credits a few days ago) and cancelled my paid membership to a free one.

[#7]

Hi Raf,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[#8]

Hi David,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[#9]

I tried buying connects for applying but the page is not working.

The error is, "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support ."

I tried using both my debit card and Paypal. Also, I am on a Plus membership.

Please help.

[#10]

Hi Maliha,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[#11]

I have a balance in my Upwork account and I want to buy new Connects but due to some technical issues, I cannot buy more Connects. Please see the attached image for reference. 

[#12]

maybe you need to have the needed mony i n paypal or your visa

[#13]

Hi Shahid,

Thank you for reaching out. You may use your Upwork balance to make a Connects purchase but it will only work if you have a billing method on file. I see you have one on file but it is showing as expired. As such, the system stops the purchase before even checking the balance. You can't buy with an expired credit card on file even if the balance is used so you need to add a new one or update the current one in order to purchase Connects. 

[#14]

Hi Team,

I'm unable to buy connects from my agency account.

Kindly help me with this.

Thank you.

 

 

[#15]

Hi hope that you can help me to find an agency and client..I'm a call center agent for 9yrs with technical support, sales and outbounds leadmining or lead generation.

[#16]

You are not allowed to provide contact details.

[#17]

I'm sorry this is my first time at Upwork... Thank you for the advice I will deleted ..

[#18]

Hi Mayank,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Hello My Name is Danish Zaman For buying connects I recently add My friend Debit card And Upwork Say me to verify My Id I Upload my Id card But I cannot change my Name Because There are the name of Ali Raza And my Name is Danish zaman How to cahnge this name plz upwork Support help me. #Upwork.

[#20]

Hi Danish,

Please follow the instructions our team shared with you in this support ticket in order to address this.

[#21]

Hello Andrea I attached my friend Card to purchase connects but I face this issue Ali Raza is my friend name my name is Danish and i have permesion to use my friend card  When I upload My ID card It doesn't verified. 

[#22]

Hello Danish,

The verification you're referring to is for the billing method you're trying to add and not your account; therefore, you will need to upload the valid document from the payment method's account holder. Don't hesitate to let us know if you need further assistance.

[#23]

Hello, 
I have been trying to buy connects since 48 hours. Still facing the same issue. I'm getting frustrated now.
I have attached my Master card with upwork. When I try to buy the connects, It redirects me to some OTP page. I put the OTP.
Then it says, "Sorry it's an error from our side please refresh the page and try again". 
After refreshing the page there's another error 'There was a problem charging your billing method. Please enter a new billing method and try again."
All Okay from my banking side. E-commerce activities are ON. International transactions are ON. Everything  is OK.
Still facing this issue again and again. This is not good. very bad service it is.
Thanks,
Muhammad Bilal Anwar

[#24]

Hi Muhammad,

I'm sorry to hear you're having trouble buying Connects. We understand how frustrating it can be when things don't work as expected, so we've gone ahead and converted your post to a support ticket. This means that one of our knowledgeable agents will be in touch with you shortly to provide the help you need. We appreciate you reaching out to us and sharing your concern with the community.

[#25]

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening.

Upwork supporting team, please help me out to sort this issue.

[#26]

Hi Ghulam, 

I checked your account and can confirm that your primary billing method was declined, which is why you're unable to proceed with purchasing Connects. Kindly check this with your bank for more information, and in the meantime, add an alternative billing method to purchase Connects.