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Sandeep's avatar
Sandeep S Community Member

Facing Issue in Buying Connects

Hi, 

 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

 

I don't see a way to directly connect with the support team.

 

Please help..!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hi Sandeep,

 

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you

Pradeep

View solution in original post

1,090 REPLIES 1,090
Taylor's avatar
Taylor P Community Member

I don't know where to go to buy connects?

Arjay's avatar
Arjay M Retired Team Member

Hi Taylor,

 

Firstly, welcome to Upwork! To purchase additional Connects:

 

  1. Go to Settings
  2. Select Memberships & Connects
  3. Click Add More Connects

Once you’ve selected the bundle you wish to purchase, click Add Connects and your account will automatically be charged. You may check this help article to learn more about Connects.

 

~ Arjay
Upwork
Rohail's avatar
Rohail B Community Member

Hi Upwork
Yesterday I was trying to buy connects from my friend's visa card  ending with 4077 and my friend is based in Islamabad, Pakistan and I am from germany. Upwork put my account on hold. Can I use my friend card for buying upwork connects? And also now Full name of my friend is coming up and I cant change that and Date of birth and governement documents should be mine
 
Best Regards
Rohail Bhatti 
 
 

**Edited for Community Guidelines**

 
 
 
27c1573d_0-1694259096445.png

 

ReplyForward
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Rohail,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Mahmud's avatar
Mahmud H Community Member

I'm trying to buy connects with the same card that I used a few days ago.

Luiggi's avatar
Luiggi R Moderator

Hi Mahmud,

 

I'm sorry you're having trouble buying Connects. Can you please share more details of the error you're experiencing when you try buying them? A screengrab of what you see on your end would help, but please make sure you don't leave your personal information visible.

~ Luiggi
Mahmud's avatar
Mahmud H Community Member

mhz_fahad_0-1694282863522.png

 

Luiggi's avatar
Luiggi R Moderator

Thanks for sharing the details, Mahmud. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Rushikesh's avatar
Rushikesh S Community Member

Hello fellow freelancers,

I hope you're all doing well. I've been a 2 months Upwork Plus member, and my membership has always automatically renewed on the 10th of each month without any issues. However, I've noticed that my Upwork Plus membership did not renew as expected this month (September).

I wanted to reach out to the community and inquire if anyone else has experienced a similar situation recently or if there have been any changes in the renewal process that I might not be aware of.

I rely on the benefits of my Upwork Plus membership, such as connects and other premium features, for my freelancing activities, so it's important for me to ensure it's renewed promptly.

If anyone has insights or advice on how to address this issue or if you've encountered a similar situation, I would greatly appreciate your guidance.

Thank you in advance for your help!

 

Regards,

Rushikesh.S

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Rushikesh,

 

Thank you for reaching out to us. The Freelancer Plus subscription is automatically renewed every month when your billing cycle restarts. However, it looks like there was a problem charging your billing method. We highly suggest contacting your bank to inquire about the specific reason why the transaction was declined. You may also try adding another billing method so you can resume your subscription.


~ AJ
Upwork
Eric Frank's avatar
Eric Frank D Community Member

I have a Debit card and am unable to make a payment even though it completed the 1 dollar verification, also tried Paypal and Paypal does not support wallet for Indian accounts. How do I pay for the plus membership

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Eric,

 

I'm sorry to hear that you're having problems purchasing the subscription to Freelancer Plus. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.


~ AJ
Upwork
Eric Frank's avatar
Eric Frank D Community Member

But my card had a successful 1 dollar verification thing, so why would it reject after that

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Eric,

 

We don't have this information, unfortunately. It is best to contact the bank so they can inform you. 


~ AJ
Upwork
Burhan's avatar
Burhan U Community Member

Helle

My card detail is correct but At Upwork, I get
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Please help

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Burhan,

 

Thank you for reaching out to us. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.


~ AJ
Upwork
Gustavo's avatar
Gustavo B Community Member

I need help to buy connects, I can´t use credit card and paypal. And support center didn´t answer my questions. Thanks!!

Mykola's avatar
Mykola A Community Member

Try other card. It is Upwork issue, many cards and Paypal rejecting with no reason. Or speak with support (very long way).

Nikola's avatar
Nikola S Moderator

Hi Gustavo,

 

Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

 

~ Nikola
MD MAMUNOR's avatar
MD MAMUNOR R Community Member

Hello there,
I've been struggling for hours trying to purchase connects. Every time I attempt to pay for the connects using the same card I've used successfully in the past, it keeps failing. It was showing that " There was a problem charging your billing method. Please enter a new billing method and try again." This issue has left me feeling really down. Please, could you look into this matter for me? Your assistance would mean a lot. Thank you.

William T's avatar
William T C Community Member

MD,

 

Make sure your card hasn't expired or over it's limit. Contact your credit card company.

MD MAMUNOR's avatar
MD MAMUNOR R Community Member

Hey William, I'd like to express my gratitude for your cooperation. I'm pleased to inform you that the issue has been resolved, and everything is functioning as expected now.

Nikola's avatar
Nikola S Moderator

Hi MD MAMUNOR,

 

I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

~ Nikola
MD MAMUNOR's avatar
MD MAMUNOR R Community Member

Hello Nikola,

I'm pleased to inform you that the card is now working as expected. Your kind and quick response made a significant difference, and I sincerely thank you for your support.

Regards

Karan's avatar
Karan K Community Member

Hello,

My name is Karan.

I tried to buy connects via Rupee Debit card and when I tried to buy it some charges deducted from my account. I received this message from my Bank : "Alert!You've spent Rs.83.29 On HDFC Bank Debit Card At Upwork -CardValidate Upw". And it is showing error for which I attached screenshot of it. Please guide me this Card validate charges is common and it is refundable or not and this screenshot error too.

Thank you

Karan Khatri

 

**Edited for Community Guidelines**

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