Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Hi Karan,

Thank you for reaching out. I checked your account and can confirm that the transaction was not successful. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[#3]

Thank you Annie but can you please guide me that charge is from Upwork and is it refundable?

[#4]

Hi Karan,

Thank you for reaching out and raising this query. Yes! For purchasing Connects, charges will be from Upwork. If you have applied for a job that is no longer available because of a violation or wasted Connects on a job proposal that turns out to be fraud, we will return your Connects. 

In these cases, Connects are credited back to your account for reuse — not for a refund of their cash value. I hope this clarifies. Please don't hesitate to check this help article to learn more about Connects.

[#5]

Hi Arjay,

Rs 83.29 is deducted from my Bank Account while purchasing connects. I'm asking for this charges. Is it common for all and is it refundable?

I'm not asking for connects that charges for applying for a job.

Thank you

Karan Khatri 

[#6]

Hi

Anyone can reply please?

Thank you

Karan Khatri 

[#7]

Hi Karan,

I checked your account and saw that your card-issuing bank has declined the transaction. Please get in touch with them directly so they can check on the specific decline error. 

[#8]

I have been trying to purchase connects using my visa card, which is active, has sufficient fund, and is enabled for international transactions, but I am facing an error - "Recent Charge Failed". This issue is preventing me from proceeding further and has halted nearly all activities. Hence, I request the Upwork team to deal with this issue in an expeditedly. 

Yours Sincerely, 

Al Farhaan Hasan 

[#9]

 In spite of being enabled for international transactions, sometimes bank san blok foreign payment requests. Please, contact with your bank, I have faced with the same problem, and my bank solved it, there is no problem connected with Upwork

[#10]

Thankyou very much for clarifying. I will contact my bank then. 

[#11]

Hi. I can seem to buy any connects. I already connected my mastercard and typed the code. But after it refreshes, it just says "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

Can someone please assist me? Thanks.

[#12]

Hi Candy Kheyll,

Thank you for reaching out. It looks like your card-issuing bank has declined the transaction. In this case, it would be best to contact them directly so that they can check on the specific decline error. 

[#13]

Hi there,

I am facing a problem that i want to buy some connects through my visa debit card, it seems visa card added but not get payment. Screen shows the message "We are unable to authorize your card." Please add another billing method or contact your issuing bank.

Although my visa debit card is active, i do my regular transaction through my visa debit card. Please give me the solution for adding my visa debit card.

Thank You!

Md. Juwel Rana 

[#14]

Hi Md, Juwel,

Thank you for reaching out, and I'm sorry if you're having trouble purchasing Connects. Generally, this happens when the bank keeps declining transactions you're attempting on your card. Please contact your card-issuing bank for more information about the specific charge decline.

Alternatively, you may consider adding an alternative billing method found in this help article.

[#15]

Hello dear,

Can I purchase connect through my friend visa card not my visa card?

[#16]

Hi Md. Juwel,

Yes, you are allowed to use another user’s card as a Billing method (paying for membership fee, Connects, or contracts) provided you are authorized to do so. If any issue arises, the team will reach out to you. You can find more information on available billing methods in this help article.

[#17]

Hello Sir,

Have any possibility to suspend my Upwork account because of using other user card?

[#18]

Hi Md. Juwel,

Suppose you're not an authorized user of the card, yes! This can be considered an unauthorized use of another user's account, and it's against Upwork's TOS, so your account could be suspended.

[#19]

I have tried to buy connects using my mastercard but it is giving me error again and again can anyone resolve this issue ??

[#20]

Hi Muhammad,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#21]

I recently joined upwork and published my agency here i organized everything my company did on the poritofio and. even upgraded my plan paying $20 but after that i want to bid for work and i need to buy connects everytime i tried no matter how much connects it kept rejecting it i am kinda furstrated if someone can help please. ive attached the screenshot of what it says below.

[#22]

Hi Daniel,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance in purchasing Connects for your agency.

[#23]

Hello, Arjay,

I have the same issues and even after my bank sends me my one time password, the issue still persists. I have tried contacting support as well, but it is very futile and I am really frustrated. 

I ended up sending my complaint to the email containing the help I received a while ago for my password issues and my password was changed while I did not get any help on my current issue.

Please help me out.

[#24]

Hi Sophia,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

Oh hey, I'm sorry for the late reply. I haven't been here for a while.

Customer service has been of immense help to me already. Thank you.

[#26]

looking for a help please!

here is my issues

1. I upgraded my agency to agency plus 1st time on Aug 13 2023

2. missed to upgrade it on Sep 13, 2023.

3. So it back to Agency Basic plan again. 

4. I tried to upgrade it again on Sep 21, 2023 with a New Card no.

5. But it shows a msg unable to change.

6. Also got a email as below:

**Edited for Community Guidelines**

Why it is comming?

how to solve it?