Dec 3, 2021 05:06:13 AM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 3, 2021 06:30:49 AM Edited Jul 2, 2024 01:03:50 PM by Luiggi R
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you
Pradeep
Oct 4, 2023 02:34:16 PM by Annie Jane B
Hi Dipali,
Thank you for reaching out. It looks like your card-issuing bank has declined the transaction. In this case, it would be best to contact them directly so that they can check on the specific decline error.
Oct 4, 2023 06:46:43 PM by Mudassir S
Oct 5, 2023 05:05:47 AM Edited Oct 5, 2023 08:37:16 AM by Pradeep H
Hi Annie I checked with the bank and they informed that its not a issue from their end. also a 0.10 has charged by upwork for every attempt.
**Edited for Community Guidelines**
Oct 5, 2023 08:36:54 AM by Pradeep H
Hi Dipali,
Thank you for sharing the screenshot. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further with adding the card and the fees charged to you. You can access your support tickets here.
- Pradeep
Oct 5, 2023 03:35:04 PM by Jax J
Can someone please check my account? I purchased connects and they are still not added. So I thought I made a mistake and purchased again on a different card. Now I have 2 charges and NO NEW CONNECTS. When I apply for a job it says not enough credits and still prompts me to purchase again. Not super helpful! Thank you!
Oct 5, 2023 03:37:31 PM Edited Oct 5, 2023 03:37:55 PM by Criselda T
same issue here, connects not reflecting on my account🥹 I was already charged🥹
Oct 5, 2023 03:53:02 PM by Zoe R
I'm having this same issue, not sure where to go from here? If anyone finds out please let me know, thanks!!
Oct 5, 2023 05:06:15 PM by Luiggi R
Hi Jax,
I'm sorry to hear this happened to you. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 11, 2023 07:35:24 AM Edited Oct 11, 2023 08:37:23 AM by Annie Jane B
I'm having an issue with using PayPal as the Payment Method for buying Connects. Please help me with any tips or suggestions. Because I can't reach any Customer Support (person) to send a ticket about my issue.
**Edited for Community Guidelines**
**Edited for Community Guidelines**
Oct 11, 2023 08:39:53 AM by Annie Jane B
Hi Adrian,
Thank you for reaching out to us. Could you please contact PayPal support and ask them about the verification needed on your account? Once the issue is resolved on their end, please try purchasing Connects again.
Oct 11, 2023 10:31:35 AM by Muhammad Basit Jam A
Now in my account i have 11$ i earn but i have not connections thats way i want to buy connections with this payment but when i go to buy it didnot show me pay with upwork account
Please guide me
Oct 11, 2023 10:52:14 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. There are three billing methods available to all freelancers.
If you want to purchase Connects or are moving from our free Basic plan to a Plus plan, you will need to sign up and pay for the first month with your billing method (any existing balance can't be used in this case).
If you have sufficient balance available from Upwork earnings, you can use this balance to pay for an ongoing Freelancer Plus membership or purchase additional Connects. If your balance isn't sufficient, we'll charge your chosen billing method.
To add a new billing method to your account:
Or you may go to this link.
Once successfully added, you may go to Membership & Connects.
To learn more, kindly check this help article.
Oct 11, 2023 10:57:25 AM by Muhammad Basit Jam A
i have not showing upwork payment in my upwork account 11$ but i their is no option shows to buy connection from upwork payment their just 2 account shows paypal & master
Oct 11, 2023 11:16:57 AM by Annie Jane B
Hi Muhammad,
You won't be able to use your Upwork balance at this time. You will need to sign up and pay for the first month with your billing method before Upwork can charge your Upwork balance when you decide to renew.
Oct 12, 2023 12:16:26 PM Edited Oct 12, 2023 12:17:59 PM by Collins A
Hello freelancers, how do you buy connects using your debit master/visa cards because mine keeps on being refused.
Thanks
Oct 12, 2023 01:13:33 PM by Annie Jane B
Hi Collins,
Thank you for reaching out. It looks like your card-issuing bank has declined the transaction. Could you please contact them directly so that they can check on the specific decline error? After they've checked everything on their end, you may try the transaction again. If the issue persists, please feel free to reach out to us.
Oct 13, 2023 04:49:24 PM by Mukesh M
I am unable to buy Connects tried various payment methods, several times can anybody help me in this regard
Oct 13, 2023 05:16:49 PM by Annie Jane B
Hi Mukesh,
Thank you for reaching out. It looks like your card-issuing banks declined the transaction. Could you please contact them directly so that they can check on the specific decline error? After they've checked everything on their end, you may try the transaction again. If the issue persists, please feel free to reach out to us.
Oct 13, 2023 08:36:09 PM by Rahul B
I am NOT being able to buy new connects. It says "recent charge failed".
Oct 13, 2023 11:23:35 PM by Arjay M
Hi Rahul,
I'm sorry to learn that you're having difficulties purchasing Connects. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.
If you're still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.
Oct 14, 2023 02:27:53 AM by Ashish D
Oct 17, 2023 03:09:41 AM Edited Oct 17, 2023 04:55:13 AM by Sachin Y
Hi there, i have been facing issues to buy connects , i always get the meesage "recent charge failed" authorization problem. not able to do anything without connnects, i have tried all the methods listed in the forum regarding the same issue. My bank account is working perfectly talked to them they say we have'nt recieved any request of funds from upwork. i have also tried multiple times adding and removing payment billing methods after clearing chache and cookies. so kindly please dont reply with any general solution which i already tried. this problem is from the upwork end.
please somebody help !!
Oct 17, 2023 06:49:00 AM by Joanne P
Hi Sachin,
I checked, and it seems like the transaction has been declined. You might want to contact your credit card issuing bank so that they can look into the specific decline error.
Oct 18, 2023 03:35:53 AM by Ashish D