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Sandeep's avatar
Sandeep S Community Member

Facing Issue in Buying Connects

Hi, 

 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

 

I don't see a way to directly connect with the support team.

 

Please help..!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hi Sandeep,

 

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you

Pradeep

View solution in original post

1,090 REPLIES 1,090
Sergio's avatar
Sergio L Community Member

I have already done this several times, and when contacting the support chat they only give automatic answers that do not help to solve the specific issue of successfully registering my credit card to buy connects. It is necessary that there are more channels of attention to us freelancers to solve the problems that may arise. Like my colleague, we need a channel that is not a robot's answers, a more personalized attention.

Thank you

 

Joanne's avatar
Joanne P Moderator

Hi Sergio,

 

We value each member's journey and aim to provide the right level of support at every stage. For personalized assistance, we invite members who have completed an Upwork Academy course or achieved a revenue milestone to reach out to our support agents. For others, our community forums are a wonderful resource for guidance and answers to common questions, and a moderator can help escalate your question if necessary. This approach ensures effective utilization of our support resources while fostering a collaborative and self-sufficient community environment.

 

Please feel free to share more information about the issue you're having and we'll gladly look into it. Thank you for your understanding and active participation!

~ Joanne
Upwork
Muhammad's avatar
Muhammad A Community Member

Facing Issue while buying connects through by Visa Card. Kindly resolve the issue

Joanne's avatar
Joanne P Moderator

Hi Muhammad,

 

I checked and it looks like the transaction was declined. It would be best to reach out to your card issuing bank to check the specific decline error. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

~ Joanne
Upwork
Muhammad's avatar
Muhammad A Community Member

 

Greetings. I need to buy connects but whenever I try to attach my Debit Card - it shows me this message. (We are unable to authorize your card. Please add another billing method or contact your issuing bank). If anyone from Upwork's team can sort this matter it would be highly appreciated.

Thank you! 

 
 
 
 
 
Goran's avatar
Goran V Retired Team Member

Hi Muhammad,


Our team will reach out to you via ticket as well and will assist you further with your billing method. Thank you.

~ Goran
Upwork
Muhammad's avatar
Muhammad A Community Member

Hi Goran ! Thank you for responding.


I'll anxiously wait for the team member as I've tried using 3 Different Cards But None of them is working on Upwork !! Other than that - I also tried contacting with Bank, But there isn't any issue from their side. 

Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Uzair's avatar
Uzair B Community Member

Greetings. I need to buy connects and upgrade my account but whenever I try to attach my HBL Debit Card to Billing Method it shows me this message. (We are unable to authorize your card. Please add another billing method or contact your issuing bank). If anyone from Upwork's team can sort this matter it would he highly appreciated.

Goran's avatar
Goran V Retired Team Member

Hi Uzair,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.

~ Goran
Upwork
Uzair's avatar
Uzair B Community Member

Thank you for replying Goran, waiting anxiously.

Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Muhammad's avatar
Muhammad U Community Member

Hi,

I am very new to Upwork. Currently, I am trying to add a payment method but failed several times. I get the following error.

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I will be very thankful to you for any sort of help.

 

Bojan's avatar
Bojan S Community Manager

Hi Muhammad,

 

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Shuvo's avatar
Shuvo A Community Member

Hi! Please clear your browser cache then provide the correct card number, Name and CVC. Then recheck it. Thanks!

Muhammad's avatar
Muhammad S Community Member

I am unable to attach my Debit (Visa) card with Upwork to upgrade my membership plan,
Whenever if provide my card information it says " We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method and membership plan. Thank you.

~ Goran
Upwork
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Muhammad's avatar
Muhammad S Community Member

Hello Upwork
I have cleared the cookies
I have used a Debit Visa card
I have used a Master card but still facing the same issue
Upwork says that :
"We are unable to authorize your card. Please add another billing method or
contact your issuing bank."
Babar's avatar
Babar F Community Member

Greetings. I need to buy connects and upgrade my account but whenever I try to attach my UBL VISA Card to Billing Method it shows me this message. (We are unable to authorize your card. Please add another billing method or contact your issuing bank). I have already contacted  my service provider, No issue from my bank.  If anyone from Upwork's team can sort this matter it would he highly appreciated.

Goran's avatar
Goran V Retired Team Member

Hi Babar,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.

~ Goran
Upwork
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Muhammad's avatar
Muhammad A Community Member

Hi, 

I'm not able to add my Card to my account. I am out of connects and want to buy some connects. Could you please help me my card ending # is 2264 and for other card is 3687

Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

 
~Andrea
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