Dec 2, 2021 09:06:13 PM by Sandeep S
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Solved! Go to Solution.
Dec 2, 2021 10:30:49 PM Edited Nov 23, 2022 06:44:50 PM by Andrea G
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.
Jan 30, 2022 09:14:11 AM by Muhammad Adnan F
What is the normal turnaround time for a complaint?
No agent has contacted yet and I still cannot buy connects. I am missing on importatnt work opportunities 😞
Jan 30, 2022 12:37:42 PM by Luiggi R
I've escalated your concern to the team and one of our agents will be following up with you via your support ticket. Thank you for your patience.
Jan 30, 2022 05:13:07 PM by Ashish D
Jan 29, 2022 01:13:39 PM by Adnan A
Due to international purchasing issues I was unable to to purchase connects. After several attempts to enter details of master card now I am trying my visa card and now I am getting this this error "You have exceeded the maximum number of attempts to add a credit card."
Kindly help me to resolve this issue so that I can buy more connects to work.
Jan 29, 2022 03:46:18 PM by Luiggi R
Hi Dr. Adnan,
I'm sorry to hear you're having trouble purchasing Connects. We'll have one of our agents reach out to you via a support ticket to further assist you.
Jan 30, 2022 06:44:07 PM by Muhammad Adnan F
My bank has confirmed me that Upwork has confirmed the validity of my card, when I added it as a payment method and thereafter neither any payment request has been received nor any error/ transaction decline log is available with the bank.
Furthermore, I am also unable to buy connects from my upwork balance.
Therefore, I believe there is some technical glitch which can only be resolved by Upwork technical team.
Feb 3, 2022 05:47:37 AM by Sabrina M
I am also facing the same issue. I want to buy connects but the error is showing whenever I submit billing details of my master card.
this error is showing: We are unable to authorize your card. Please add another billing method or contact your issuing bank."
My MasterCard is activated and working well on other websites. Please help.
Feb 3, 2022 06:35:04 AM by Andrea G
Feb 3, 2022 07:14:18 AM by Ashish D
Feb 4, 2022 11:07:50 PM by SENTHIL MURUGAN S
Today I am trying to buy new connects and I am getting error message that:
Feb 5, 2022 05:50:20 AM by Ashish D
Feb 11, 2022 04:30:04 AM by Vincent E
Please i can no longer purchase connect with my debit card due to my government restrictions on international site payment and more also on my dashboard or upwork page settings there is no paypal payment option to buy connects ..
please if there is also any option to pay in money into my upwork account to enable me to buy connect please let me know..
Feb 11, 2022 05:26:17 AM by Andrea G
There are three billing methods available to freelancers in order to buy connects: credit or debit card, PayPal, and Upwork balance. That may vary depending on the location. If PayPal isn't available in your location and you don't have sufficient balance on your Upwork account, you can consider getting a credit card if you'd like to purchase connects.
Feb 12, 2022 09:25:58 AM by Kehinde P
i ignore the promo code and proceed to by more connect via my credit card but yet decline
and i need more connects to submit my proposal.
or pls kindly direct me to more infos on getting more promo code.
Feb 12, 2022 10:27:53 AM by Luiggi R
I'm afraid we don't have any discount codes or promos available at the moment. Periodically, offers are sent by Upwork via email, at events, and through partnerships.
I checked and it looks like the transaction was declined. It would be best to reach out to your card issuing bank to check the specific decline error. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
Feb 12, 2022 09:33:59 AM by Kehinde P
pls i have one connect left and i try buying more connects via credit card but decline and the same i did not have access to promo code
pls help me.
Feb 12, 2022 09:35:59 AM by Kehinde P
pls i have one connect left and i try buying more connects via credit card but decline and the same time i did not have access to promo code
pls help me bcos i need to submit more proposals.
Feb 14, 2022 08:57:46 AM by Kehinde P
Feb 14, 2022 11:23:20 AM by Bojan S
Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase Connects by following instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Feb 17, 2022 10:45:47 AM by Rabia M
I am a new freelancer also facing this problem my credit card is unauthorized by upwork .I want to purchase connects but Upwork show me the notice we are unable to autorize your debit card please contact your issuing bank.I also contact my bank they said everything is okay. I want to tell my debit card is newely updated is not older everything is okay.
But still i am facing this problem.Please help me recommend any suggestion?
Feb 17, 2022 01:02:07 PM by Bojan S
One of our agents will reach out to you directly to assist you with setting up your billing method and purchasing Connects.
Feb 22, 2022 12:05:22 PM by Usama S
Hello, I'm unable to add a billing method via Visa and Master card. I've tried 5 different cards but it shows the following error.
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Please guide me on how to fix this issue.
Thanks, Usama Siddique
Feb 22, 2022 02:21:54 PM by Bojan S
We’ll have one of our agents reach out to you via a support ticket to assist you with adding your billing method.
Feb 22, 2022 06:52:31 PM by Ranganadh K
I have a upwork account from few months. I have been buying connects using my Bank debit card. I never had any issue but I am not able to purchase from past 2 weeks.
- No error is being shown. Asking for OTP and once I enter its taking to " Buy connects page"again.
I have checked with bank and they said there is no issue with card and we can do international transactions. I tried to contact upwork customer care but no response till date. Is there anyone who can be help with this?
Feb 22, 2022 09:35:32 PM by Joanne Marie P
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Mar 31, 2022 05:09:14 AM by Manoj Kumar G
I am also facing the same issue while trying to buy connects through the Agency account. Kindly help.
Mar 31, 2022 06:12:51 AM by Andrea G
One of our agents will reach out to you via support ticket in order to assist you further.
Mar 16, 2022 12:24:37 AM by Ashwini N
Hi, I am from India. I have Bank of Baroda's Internation Credit Card. The card uses Rupay Technology. I am getting below error if I try to validate it.
I have heard that this card follows under the catregory of Diner Clubs and Discover.
Can you pls check and let me know.
Mar 16, 2022 02:56:35 AM by Nikola S
I checked and it seems that you already created a support ticket for the issue you are experiencing with purchasing Connects. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Mar 17, 2022 05:12:08 AM by Ashwini N
Hi, I think Upwork should accept Rupay card JCB franchise since most of the banks from India are accepting it.
Mar 18, 2022 02:40:07 PM by Ashish D
Mar 16, 2022 07:44:05 PM by Jhesa Kim B
Hello please help,
I'm trying to buy connects via my local debit card but it always fail. I tried to use my other local debit and register it for my billing and payment but it says it's not authorized. Funny thing is I am a group member of Upwork community on facebook and a lot are using these two major debit card on their transactions on Upwork and doesn't experience any problem with theirs. I also have sufficient amount. Please help asap I'm running out of connects. See attached screenshots
Mar 16, 2022 09:42:18 PM by Avery O
I checked your billing method and can confirm that the bank declined the transaction. You may want to check this with them directly for more information. In the meantime, feel free to add another billing method so that you can purchase Connects.
Mar 17, 2022 02:59:52 AM by Talha S
Hi there ,
I am facing issue while adding my debid card its showing error
We are unable to authorize your card. Please add another billing method or contact your issuing bank
Mar 17, 2022 04:05:32 AM by Andrea G
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Mar 18, 2022 04:25:07 PM by Ashish D
Mar 23, 2022 06:02:23 AM by Noor Uz Z
Hello, I am trying to connect my debit card to my Upwork account but when I try to connect my debit card to UpWork it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank" even though I have turned on my online banking, and also I can purchase online from other websites. but while attaching my card to upwok I always get this error. Please help me to configure this. Thank you!
Mar 23, 2022 06:57:10 AM by Andrea G