Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

HI
Today I am trying to buy new connects and I am getting error message that:

Please advise 

Senthil S

[#3]

Hi SENTHIL,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#4]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#5]

Please i can no longer purchase connect with my debit card due to my government restrictions on international site payment and more also on my dashboard or upwork  page settings  there is no paypal payment option to buy connects ..

please if there is also any option to pay in money into my upwork account to enable me to buy connect please let me know..

[#6]

Hi Vincent,

There are three billing methods available to freelancers in order to buy connects: credit or debit card, PayPal, and Upwork balance. That may vary depending on the location. If PayPal isn't available in your location and you don't have sufficient balance on your Upwork account, you can consider getting a credit card if you'd like to purchase connects. 

[#7]

i ignore the promo code and proceed to by more connect via my credit card but yet decline

and i need more connects to submit my proposal.

or pls kindly direct me to more infos on getting more promo code.

thanks 

[#8]

Hi Kehinde,

I'm afraid we don't have any discount codes or promos available at the moment. Periodically, offers are sent by Upwork via email, at events, and through partnerships.

I checked and it looks like the transaction was declined. It would be best to reach out to your card issuing bank to check the specific decline error. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

[#9]

awesome testimony, 

pls i have one connect left and i try buying more connects via credit card but decline and the same i did not have access to promo code

pls help me.

thanks

Kehinde P

[#10]

awesome testimony, 

pls i have one connect left and i try buying more connects via credit card but decline and the same time i did not have access to promo code

pls help me bcos i need to submit more proposals.

thanks

Kehinde P

[#11]

NO PLEASE, I WAS TRYING TO SAY I NEED MORE CONNECTS BCOS I HAVE ONE LEFT &
I TRIED TO PURCHASE BUT COULD NOT.

[#12]

Hi Kehinde,

Could you please try adding your billing method first? Use this link to see the options available to you and add one of those. 

Afterwards, you should be able to purchase Connects by following instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!

[#13]

I am a new freelancer  also facing  this problem my credit card is unauthorized by upwork .I want to purchase connects but Upwork show me the notice we are unable to autorize your debit card please contact your issuing bank.I also contact my bank they said everything is okay. I want to tell my debit card is newely updated is not older everything is okay.

But still i am facing this problem.Please help me recommend any suggestion?

[#14]

Hi Rabia,

One of our agents will reach out to you directly to assist you with setting up your billing method and purchasing Connects.

Thank you! 

[#15]

Hello, I'm unable to add a billing method via Visa and Master card. I've tried 5 different cards but it shows the following error.

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Please guide me on how to fix this issue.

Thanks, Usama Siddique

[#16]

Hi Usama,

We’ll have one of our agents reach out to you via a support ticket to assist you with adding your billing method.

Thank you! 

[#17]

Hi everyone

I have a upwork account from few months. I have been buying connects  using my Bank debit card. I never had any issue but I am not able to purchase from past 2 weeks. 

- No error is being shown. Asking for OTP and once I enter its taking to " Buy connects page"again.

I have checked with bank and they said there is no issue with card and we can do international transactions. I tried to contact upwork customer care but no response till date. Is there anyone who can be help with this?

Thank you

Ranganadh

[#18]

Hi Ranganadh,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#19]

Thank you Joanne 

I will for upwork team to contact me

[#20]

Hi 
I am also facing the same issue while trying to buy connects through the Agency account. Kindly help. 

[#21]

Hi Manoj,

One of our agents will reach out to you via support ticket in order to assist you further.

[#22]

Hi, I am from India. I have Bank of Baroda's Internation Credit Card. The card uses Rupay Technology. I am getting below error if I try to validate it.

I have heard that this card follows under the catregory of Diner Clubs and Discover.

Can you pls check and let me know.

[#23]

Hi Ashwini,

I checked and it seems that you already created a support ticket for the issue you are experiencing with purchasing Connects. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#24]

Hi, I think Upwork should accept Rupay card JCB franchise since most of the banks from India are accepting it. 

[#25]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#26]

Hello please help,

I'm trying to buy connects via my local debit card but it always fail. I tried to use my other local debit and register it for my billing and payment but it says it's not authorized. Funny thing is I am a group member of Upwork community on facebook and a lot are using these two major debit card on their transactions on Upwork and doesn't experience any problem with theirs. I also have sufficient amount. Please help asap I'm running out of connects. See attached screenshots