Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Hi Ogbonnaya,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#3]

It's been 5 days since I am trying to buy connects, but I cannot buy it. I have a visa card, my tax information is also verified. I tried to buy connects and membership through PayPal but I am getting the below message after I complete all steps.

I am also getting messages from my bank, and OTP for the transaction, even after entering the OTP, I only get the popup shown in the image, and the amount is not deducted from my bank account.

Without connects, I cannot bid and my account is now private. 

I already cleared my cache files and cookies and tried 3 different browsers.

[#4]

Hi Jayendra,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#5]

I am unable to buy connects. I checked with my bank and they said every type of transaction is enabled. 

I used VISA and MASTERCARD of 2 different banks, yet I am unable to buy connects.

I also used one virtual VISA card, but it's not working. My PayPal is also not working. I don't know how I can buy connects and membership.

Please Help me!!

[#6]

Hi Jayendra,

It looks like the team already reached out to you a while ago in order to assist you with this. Please reply directly to their email so they can review and assist you accordingly.

[#7]

I am unable to buy connects. I checked with my bank and they say every type of transaction is enabled. 

I used VISA and MASTERCARD of 2 different banks, yet I am unable to buy connects.

[#8]

Hi there,

I am unable to buy connects and membership. I checked with my bank and they said every type of transaction is enabled including international transactions.

I used VISA and MASTERCARD of 2 different banks, yet I am unable to buy connects. While adding my card 1$ is deducted but after that, I can not buy.

I also used one virtual VISA card, but it's not working. My PayPal is also not working. I don't know how I can buy connects and membership.

One moderator told me that I will get a mail from upwork, but I didn't get any, My profile keeps going private because I cannot bid.

Please Help me!!

[#9]

Hi Jayendra,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#10]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#11]

I want to buy Connects with my debit card.

But it says: "We are unable to authorize your card. Please add another billing method or contact your issuing bank"

The card is okay.

Please help me.

[#12]

Hi Nikoleta,

It looks like you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#13]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#14]

Dear Upwork, 
I want to buy connects using my debit card but when I put all of my details and click on the Save button. I faced an Error "You caid is not authorized Kindly used another card or Contact your bank" I try almost 3 debit cards and also contact my Bank Support. They said, Everything is working well and I can't face this type of issue by using different platforms.
Kindly resolve me this issue.
I will be very thankful to you!

[#15]

Hi Subhan,

I'm sorry to hear you're having trouble with your billing methods. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#16]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#17]

Hey there,

I can't add my billing method..

I'm attaching my own debit card but it's not working..

It's saying that contact to your bank account. Then I contact to my bank and they said that there's no issue from bank Contact Upwork support..

Kindly have a look and let me know why it's happening??

[#18]

Hi Muhammad,

I'm sorry to learn you're having trouble with your billing method. A Customer Support Team member will be reaching out to you through this support ticket to assist you further with your concern.

[#19]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#20]

We are trying to purchase connects over upwork but getting error like "Charge Failed". I checked the card balance and there is a balance in my card.

[#21]

Hi Harjot,

I checked but don't see any billing methods on your account. It looks like you're referring to the Agency Owner trying to purchase Connects since they are the ones that can do that for the Agency. Since we can't discuss details of their account with you because of privacy reasons, please advise them to reach out to support directly so they can assist. A quick way to contact support is by clicking the question mark icon that shows at the bottom right corner of this page.

What I can say is that, in general, this happens when the transactions you’re attempting on your card keep being declined by the bank. In that case, you'll need to contact your card-issuing bank for more information about the specific charge decline.

[#22]

Hi Andrea,

Thanks for the quick reply. I will ask the owner of my Agency to do the needful. Hopefully, this will solve the issue.

Regards

Harjot 

[#23]

Hi!
When i try to add a payment method i am getting this error

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I tried adding my card on other websites and it is working fine,

[#24]

Hi Subhan,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#25]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#26]

I purchased connects today and the amount is deducted from my account, still the connects are not reflected in my account. Can somebody help me with the next steps. Your help is much appreciated!