Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Hi Kasoma,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[#3]

Hi Upwork,

I am the employee here having a  100% job success score. I am trying to buy connects through the same card which is being connected since the beginning. I have been receiving the funds which I have earned from Upwork. But whenever I try to buy connects, from the same visa debit card, it always gives an error "Your payment could not be processed. Please choose an alternate payment method or retry again later."

Could you please help me with a permanent solution, as I have already suffered a lot and cant waste more time and it hurts losing potential clients by not sending them proposals? 

Looking forward to a positive response from your side ASAP.

[#4]

Hi Muhammad,

Thank you for reaching out to us. I checked your transaction and it seems like it was declined by your bank. Please contact your card-issuing bank for more information about the specific reason for the charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team. 

[#5]

I am new to Upwork. I have not been able to land a job. Initial connects are gone. Can't even purchase connects at all. What do I do?

[#6]

Hi Enefaa,

I checked your account and it looks like your card-issuing bank has declined the transaction. Please reach out to them directly to look into the specific decline error. In the meantime, you may consider using a different payment method. 

[#7]

I am beginner on Upwork, just started work. Connects are about to end and trying to buy connects, no transaction happened. While trying to update bank debit card details error message displayed that "We are unable to authorize your card. Please add another billing method or contact your issuing bank".
My name on Bank account is Rekha MT and on Upwork account  is Rekha Madath Thekkeppat. . Is this the issue? How can solve this?

[#8]

Hi Rekha,

I'm sorry to hear you're having trouble buying Connects. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#9]

I am freelancer and I ran short of connects my credit card was lost and when i tried adding my brother credit card which seems totally legal an error message came saying 

"We are unable to authorize your card. Please add another billing method or contact your issuing bank"

Can I add his credit card as I could take about 2 weeks getting mine back and in between I dont want my pace slow down 

Please  I am expecting some quick fix ups!

Regards : HAFIZ SHAN MUHAMMAD

[#10]

Hi Hafiz Shan,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#11]

Even though I have the funds in my cards, the connect buying page says 

"Your payment could not be processed. Please choose an alternate payment method or retry again later." 

I would really appreciate your help.

[#12]

Hi Ali,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#13]

I have already spoken to the bank and couldn't get any help there, as they said it should work. But I cant buy any connects because my primary billing method is not working. Please help. I didn't get any help from the Get Support chatbot either. I really need to purchase connects so I can keep applying to projects, so would appreciate a swift response. 

[#14]

Hi Swayamsrestha,

I'm sorry to hear you're having trouble with your billing method. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#15]

Hi there,
It's been several weeks. Upwork is not accepting my MasterCard payment method. Neither upgrading my membership nor letting me buy connects. I've contacted my bank as well and they said there's no issue at their end.

Please help me here with this.
Thanks.

Regards,
Hammad Hassan

[#16]

Hi Hammad,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#17]

Hello there,

I would like to clarify some info. Because of dispute process there is a hold on agency's financial account.
I have added card to buy connects, but I can't see dropdown menu for choosing this option. How I can buy connects for my agency now?

Thanks a lot!

Best regards,
Rodion

[#18]

Hi Rodion,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
.

[#19]

Hello, I bought connects twice the first is successful ($3)  and I purchased the second time for ($1.5) my card was charged but haven't received the connects. 

[#20]

Hi Samera,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#21]

I want to buy connects. I am trying to add MasterCard as a billing method. I saw the following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I contact my bank and use the same card on other websites, it is working well.

Kindly help me to resolve this issue so I can buy more connects to work.

[#22]

I want to buy connects. I am trying to add MasterCard as a billing method. I saw the following error :

"We are unable to authorize your card. Please add another billing method or contact your issuing bank." 

I contact my bank and use the same card on other websites, it is working well.

Kindly help me to resolve this issue so I can buy more connects to work.

[#23]

Hi Ammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#24]

Hi, I've been trying to add a debit card to my Upwork billing method and it's giving me errors. Its MasterCard and Upwork showed me the following error. Can someone please guide me on the issue? I ordered a new card from my bank. Called on the helpline to know if everything is fine from the banking side. The bank person also told me that Upwork added me successfully but didn't charge anything. On Upwork, it doesn't show it has added any card.

Thanks in advance for your kind response. 

[#25]

Upwork Shows this:

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[#26]

Hi Umair,

Someone from our team will reach out to you via support ticket in order to assist you further.