Faster payout

[59e8e5a3]

hi!

My account is qualified for faster 5 day payout and I was receiving it per expedited payment schedule during last few weeks, but I haven't received it yesterday (Apr-1-2022). Now my weekly amount is in a pending state. It means it will be released on Apr-6 per non-expedited schedule. What is the reason behind it?

[NikolaS]

Hi Sergii,

Thank you for reaching out to us. Please know that this option is available only to Top Rated freelancers. Cleared payments are released on Fridays by 5 a.m. UTC. If you live in another timezone, please calculate the time difference to determine when your payment will be available. We will also email you after your payment is applied and ready to be withdrawn. You can find more information in this help article. 

I can see that you also created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[59e8e5a3]

My support ticket has been marked as solved but I got no comments from support team on it.

[petra_r · Accepted solution]

Basically, your client's payment method was not successfully charged at the first attempt on Monday, so the earlier payout won't apply and you get paid on Wednesday instead.