Solved: Featured Jobs Refund - Page 2

0277091e · ‎01-31-2018

Hi All,

I just want to invite a seller to my job, But I do a wrong choice that to selected Featured Jobs(It will cost me $29.99). But I already canceled this job. My question is can I refund the $29.99?

thanks,

Olin

AndreaG · ‎07-02-2022

Hi Sufian,

In general, customers can reach out to our support team if they need assistance with something like requesting a refund for a Featured Job Post. How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~Andrea

View solution in original post

7cf93bea · ‎04-20-2023

How to get a refund of money of the premium job post?

900141d7 · ‎04-20-2023

1-Review the refund policy

2-Contact coustomer support

3-Follow any instructions

4-Be patient

7cf93bea · ‎04-20-2023

it is not indicate here : https://support.upwork.com/hc/en-us/articles/211062088-Request-a-Refund

i contact upwork nd i had this message
thank you Shubham i contacted upwork support and i will wait the answers and follow instructions

AndreaG · ‎04-20-2023

Hi Steve,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~Andrea

7cf93bea · ‎04-20-2023

I created two jobs and I saw a premium badge, I did not know it was paid and I would like to have the refund and that the jobs be cancelled

Best regard

7cf93bea · ‎04-20-2023

I have the same problem and it happen two time to me without i see that but fortunately, it happen less than 3 days ago and posts are still open i don't see how to create a ticket to solve this problem. Thank you in advance.

7cf93bea · ‎04-21-2023

Problem solved for the next people who read me just contact the support and they will do their best to help you

c0448150 · ‎05-01-2023

Hi,
The same thing happened to me, I accidentally clicked “feature job” and was charged $29.99. I don’t want to feature the job, is it possible to undo that and issue a refund?
Thanks!

ArjayM · ‎05-01-2023

Hi Auguste,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page and please don't hesitate to coordinate to resolve the issue.

~ Arjay

ea4840f8 · ‎05-19-2023

Hi everyone, I have done the same mistake and it costed me 29 USD for a featured Job. Please help me get the refund as I do not want the job to be featured. Please help me with the additional steps required!
https://www.upwork.com/jobs/~01f8e0f8b732fd5885 This is the job I have posted by mistake as featured and I got charged from Paypal, please help me get refunded, it's my hard earned money!
Thanks,
Rick.

AndreaG · ‎05-19-2023

Hi Rick,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~Andrea

baiadesign · ‎06-21-2023

Transaction history says "premium job". But I didn't want this job to be premium, and there was no option anywhere during the posting process about that. I wanted it to be a regular job.

Why am I being charged for a "premium" job?

759e32fa · ‎06-21-2023

Hi Fabrice,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

9e6d6495 · ‎07-11-2023

The same thing happened here, i posted a job and without knowing 23£ was taken from my account, how do i get a support ticket and get a refund, i deleted the job listing so it wont receive any proposals, is there still anything i can do, please help.

Lawson

75ea27a5 · ‎09-20-2023

An amount was debited from my card and I don't know why!!!

**Edited for Community Guidelines**

NikolaS · ‎09-20-2023

Hi Lama,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola