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Feedback from the client is still not shown :( Could you expain me why?

Hi guys!
Could you help me please to understand what's wrong witht he feed back.
I had one contract for about 3 years, now it's over, the contract is closed in the begining of Feb 2024.
My client closed the contract and said that posted the feed back, but I didn't get anything except 5 stars.
After some time I asked to check it one more time and add it again if it's needed.
As a result, I can see the feedback in Detail of the contact but still not on my page, just 5 stars :(.
Can it be handled somehow?




Hi Ekaterina,


Thank you for reaching out to us. I’ve escalated your community post to a support ticket so we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

Additionally, congratulations on the fantastic feedback from the client. 

~ Nikola
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