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Temitope's avatar
Temitope O Community Member

Feedback is not showing on my profile

A client just dropped a feedback for me now after our contract ended and it’s showing no feedback on my profile. Please help

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hello Temitope,

 

I see that your contract was ended today. In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. 

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Thank you

Pradeep H.

 

 

Update: 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

View solution in original post

570 REPLIES 570
Nikola's avatar
Nikola S Retiring Moderator

Hi Quazy,

 

Congratulations on your first project! In general, when you receive the earnings, the contract should show on your work history. You will receive your earnings for this contract according to the weekly billing cycle

 

~ Nikola
Quazy's avatar
Quazy A Community Member

Thank you Nikola. Appreciated 🙂

Klein's avatar
Klein B Community Member

There's a known bug where past work history is not showing on profile. There are threads saying that the case is solved, but that is not true. There's a pending, knowing issue (I've just talked to support).

Usman Rasul's avatar
Usman Rasul S Community Member

I have the same issue with my profile since I have completed 18 Jobs on Upwork but there are only 2 completed jobs reflected against my profile, the remaining 16 completed jobs are not there, Also Upwork mobile app is not functioning properly for the last two days with " Failed to fetch " or " Something went wrong SSL_untrusted ". Please help  

Farheen's avatar
Farheen A Community Member

Hello Peeps!

 

I have two jobs that I am working. But one of them is not showing up on my profile. Why is that so? It was a contract initiated by the client itself (invited by the client)

 

Please help! 

 

The below images is attached for reference.

farheenfatima1_0-1659616810996.png

 

 

 

farheenfatima1_1-1659616856647.png

 

Andrea's avatar
Andrea G Community Manager

Hi Farheen,

 

Contracts show on your Work History when you've earned at least $1 on them. Please allow for the Weekly Billing Cycle to be complete on that newer contract since it only started last week. Since this is an Hourly Contract, you are paid based on the Weekly Billing Cycle:

 

Week 1 – You log time using the Upwork desktop app and Work Diary.
Week 2 – Hours within the weekly limit invoice to your clients on Monday. They have until Friday to review the work. Then the review period ends.
Week 3 – Earnings become available on the following Wednesday.

 

Your client doesn't need to manually verify the work you completed, they can only file a dispute during the review period. If no action is taken on their end, your funds will be released to you as detailed above.

~Andrea
Amit's avatar
Amit M Community Member

I worked about 17 hours, and the client closed contact with a 5-star ratting. and working hours in the review section.
why does contact not show my in-progress or working history?

And I gave fewer star ratings, can I change the ratings?

Nikola's avatar
Nikola S Retiring Moderator

Hi Amit, 

 

Thank you for reaching out to us. Please be advised that a contract will only show as in progress or ended once you receive a payment from the client for at least $1. In this case, after your funds become available, the contract will show up on your work history after 24 hours. 

 

Edited to add: 

 

I would also like to let you know that you can find more information about how you can allow your client to change your feedback in this help article

 

~ Nikola
Haider's avatar
Haider A Community Member

Hello everyone!

i just completed a project recently and can't see the feedback on my profile.

hopefully some support team member can help me 🙂

Thanks

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Haider,

 

Thank you for your message. I see that your job is already visible on your Upwork public profile now.

 

Thank you,

Pradeep

Olivia's avatar
Olivia R Community Member

Hi, 

I ended a job on the 19th, the client was really happy and left me a really good review and 5 stars. This is only my second job so I really need that feedback to keep getting jobs. So I waited 48 hours, nothing. Now it's Monday and still nothing. Can anyone help?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Olivia,

 

I'm sorry for the inconvenience. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Aniket's avatar
Aniket J Community Member

Hi,

I'm having the same problem. Client feedback is not showing up even though it's been more than 48 hours.

Can anyone help?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Aniket,

 

Thank you for your message. If you are referring to the feedback left by the client on the contract that ended on Aug 28th, this is already visible on your Upwork public profile now. If you still do not see the feedback, please try again after clearing Cookies and Cache on your browser. You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you,

Pradeep

Pavlin's avatar
Pavlin T Community Member

Hi. I have come back recently to UpWork and have already done two jobs. The payments for both have also been cleared for some time now, but reviews are not showing.

 

It's important to me, as right now, when a client sees my profile they see that my last review is from 2015. This is probably turning them off.

 

Please manulally refresh my profile so my recent reviews show up.

 

Thank you,

Pavlin

Nikola's avatar
Nikola S Retiring Moderator

Hi Pavlin,

 

I have manually generated your profile which should now be reflecting the most recent information regarding your work history and feedback. 

 

Please clear your cache and cookies or try using a different browser to check if it shows on your end after this.

 

~ Nikola
Bekhzod's avatar
Bekhzod U Community Member

Hi guys! I have the same problem.I just completed a project recently and can't see the feedback on my profile.But this job is added to the total number of completed jobs, only the feedback is not visible)
Please,help me
regards,Bekhzod

Nikola's avatar
Nikola S Retiring Moderator

Hi Bekhzod,

 

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information regarding your work history and feedback. 

 

Please clear your cache and cookies or try using a different browser to check if it shows on your end after this.

~ Nikola
Yusra Idrees's avatar
Yusra Idrees P Community Member

Hey! I'm having some issues with feedback. It shows on my profile when I am viewing it, but in search for talent, for others, it is showing no job history. See

IMG_20220901_103325.jpgScreenshot_2022-09-01-10-33-35-995_com.upwork.android.apps.main~2.jpg

Andrea's avatar
Andrea G Community Manager

Hi Yusra,

 

It looks like this client set up their job post visibility to only Upwork users. This is why the feedback for the contract will not show on your profile unless the viewer is logged in to their Upwork account.

 

~Andrea
Oluwaferanmi's avatar
Oluwaferanmi A Community Member

Hi. I completed a work yesterday and was paid but the review the client left isn't showing on my profile yet and it's my first completed job. I've tried editing my overview and it was showing but when I refresh, it leaves again.

What's the solution, please?

https://www.upwork.com/freelancers/~015552cf487d5823ab

 

 

Mykola's avatar
Mykola A Community Member

Data Analysis & Visualization with Power BI? It shown.

Also be patient, feedback shown not asap, it may take an week.

Oluwaferanmi's avatar
Oluwaferanmi A Community Member

Yeah. 

It's not showing when I'm viewing my profile but it's showing for public view.

 

Okay. Thank you.

Ozodjon's avatar
Ozodjon A Community Member

Hello,

The same problem with me also. I finished the job but review is not showing on my profile. Can you check it please?

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ozodjon,

 

Thank you for your message. I see that you are referring to the Hourly contracts that ended on Sep 3rd and 4th. As mentioned in the solution for this thread, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Thank you

Pradeep H.