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Temitope's avatar
Temitope O Community Member

Feedback is not showing on my profile

A client just dropped a feedback for me now after our contract ended and it’s showing no feedback on my profile. Please help

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hello Temitope,

 

I see that your contract was ended today. In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. 

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Thank you

Pradeep H.

 

 

Update: 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

View solution in original post

570 REPLIES 570
Muhammad Waqar's avatar
Muhammad Waqar B Community Member

Hi Pradeep,

 

I have tried doing the above but it did not work out. The same is the case with my mobile app.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Muhammad,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Nina's avatar
Nina A Community Member

I have a project that ended about 2 weeks ago and the client left a feedback that's not showing up on my profile. Can a moderator please refresh? Thank you.

Arjay's avatar
Arjay M Retired Team Member

Hi Nina,

 

I have checked and I can't seem to replicate the issue. I can see your most recently completed contract on your Profile Page. You may want to clear your cache and cookies or use a different browser if the feedback hasn't been reflected on your end. Let us know if you need further assistance.

 

~ Arjay
Upwork
Adeola's avatar
Adeola A Community Member

After I completed the most recent job on my profile, the client ended the contract and gave me a five-star rating and a review. But, I think the client has made the job private now and the review is not being shown on my profile.

What can I do pls?

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Adeola,

 

Thank you for reaching out to us. I checked and it looks like your client's feedback is already displayed correctly on your profile. Could you please clear your cache and cookies or log in with another browser to see if you are still unable to see it on your end? 

 

Let us know if you need further assistance. 

 

~ Nikola
Adeola's avatar
Adeola A Community Member

Thanks, Nikola.

It's okay now.

Kenes's avatar
Kenes A Community Member

Recently I finished a Logo Animation contract.

A client left me nice 5 star feedback.

I can see it in contract details, but on my profile it says "No feedback given".
Is it supposed to be so?
What coould be done in this case?

Screenshots attached

b6ef69a6_0-1671452293882.pngb6ef69a6_1-1671452307380.png

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Kenes,

 

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information regarding your work history and feedback. 

 

Please clear your cache and cookies or try using a different browser to check if it shows on your end after this.

 

~ Nikola
Serhii's avatar
Serhii F Community Member

A client just dropped feedback for me now after our contract ended and it’s showing no feedback on my profile. Please help

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Serhii,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Serhii's avatar
Serhii F Community Member

Hello again. I still didn't get a response from the ticket. Can you help me?

Nikola's avatar
Nikola S Retiring Moderator

Hi Serhii,

 

Thank you for following up. I reached out to the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Md Harun's avatar
Md Harun O Community Member

Hey Upwork Community!

 

I'm a new freelancer on Upwork and I have done an hourly job my client gave me 5-star feedback but it's not added to my profile

Andrea's avatar
Andrea G Community Manager

Hi Harun,
 
The feedback will show up in your Work History section once the payment for the contract has already been processed according to the Weekly Billing Cycle. Once the payment has been processed in your account, please wait 24 hours for the contract to appear on your Work History.
 
~Andrea
Md Harun's avatar
Md Harun O Community Member

Hello Upwork Community!

 

I'm a new freelancer on Upwork I finished my hourly job 2 days ago my client end the contract and gave me feedback but still not adding feedback on my work history section

Hannah's avatar
Hannah D Community Member

Hi guys, 

Please help, my recent job just ended the contract for the "customer relations and admin guru", but the review or the amazing feedback is not listed on my profile. It just says "no response given", but in fact the client told me they left me an amazing review. Can you help please?
Thank you
Hannah

 
Please help,

My recent review is not showing on my profile, it says 
"no feedback given”.  It’s for the Customer Relations and Admin Guru Assistant.  I have had personal contact with the client and they said they left an amazing review for me 😞 
 
Can you help please?

Thank you,
Hannah
Andrea's avatar
Andrea G Community Manager

Hi Hannah,

 

In order for you to be able to see the feedback the client left, you need to give them feedback as well since the system is double-blind. You can learn more about it here

 

~Andrea
Hannah's avatar
Hannah D Community Member

I left feedback 🙂 how long will mine take to show now?

Andrea's avatar
Andrea G Community Manager

Hi Hannah,

 

You should be able to see it already!

 

~Andrea
Md Harun's avatar
Md Harun O Community Member

Thanks for your help

Md Harun's avatar
Md Harun O Community Member

Hello Upwork Community!

 

I'm a new freelancer on Upwork I finished my hourly job 2 days ago my client end the contract and gave me feedback but still not adding feedback on my work history section 

Md Harun's avatar
Md Harun O Community Member

 

 recently I completed an hourly job and today payment is available for withdrawal my client gave me a review but the review still not adding to my work history section. what should I do now?

Nikola's avatar
Nikola S Retiring Moderator

Hi Md Harun,

 

Thank you for reaching out to us. I checked and it looks like your client's feedback is already displayed correctly on your profile. Could you please clear your cache and cookies or log in with another browser to check if you are still not seeing it on your end? 

 

~ Nikola
Md Harun's avatar
Md Harun O Community Member

I cleared the cache and cookies and log in another browser but I still see 3 feedbacks in my work history section but  I have completed 4 contracts with 4 feedbacks whatever I still see 3 feedbacks, not 4 feedback