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fdynasty
Community Member

Feedback is not showing on my profile

Hello

 

One of my job feedback and rating is not visible on my profile but I have checked the contract detail page the client did provide the rating and feedback.

 

Contract ID: 31259914 

 

Regards,

Azam

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi Azam,

 

In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. 

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released and becomes available. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

~Andrea
Upwork

View solution in original post

555 REPLIES 555

Jobs appear on the profile once Upwork has successfully charged the client's payment method on fixed price contract or when the client is billed on hourly contract.

The client said Upwork has successfully charged them

Ota, 

 

Please note that for Hourly Contracts, feedback will show after the client has been successfully charged for the hours worked the week before. You can learn more about the Weekly Billing Cycle here. So if you were hired on an hourly contract this week and logged hours, the client will be billed for those hours on Monday next week. 

~ Valeria
Upwork

Thank you Valeria

 

nirojkarmcharya
Community Member

My client gave m feedback but it doesn't show in my profile. Does anybody know about this issue? As you know how important feedback is to us. Please help. 

Hi Niroj,

 

Thank you for your message. I see that you are referring to the Fixed Price contract that ended today. In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. 

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

 

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Thank you

Pradeep H

Upwork
dw-writer
Community Member

I have the review below in the contract section and it is a completed project. But the review does not shown in my profile section. How do I get it fixed so it shows with my profile?

 

"An outstanding partner that quickly became one of our group. I look forward to working with Deborah on several more projects." **Edited for Community Guidelines**

Hi Deborah,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern and the agent handling your ticket has already responded to you. You may want to check your ticket and follow up with the agent for more information. You can access your support tickets here

~ Luiggi
Upwork
82abe924
Community Member

Hello, the last 2 works are not displayed in my profile. For one I have already been paid money, the second is in the process of work. Both of them were not displayed in the process.

At times, it does take a little time, they usually show up when the money has cleared the account.

d4c6f032
Community Member

Hi, 

 

Recently, my Upwork profile has stopped showing the jobs in progress and completed in my work history. Please let me know when it will be resolved? I know it is temporary. 

 

Thanks, 

Aafia

egaruth
Community Manager
Community Manager

Hi Aafia,

 

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information regarding your work history and feedback. 

 

Please clear your cache and cookies or try using a different browser to check if it shows on your end after this.

 

~ Nikola
Upwork
067b37db
Community Member

I got a 5 star review from a client yesterday at 15:35 after we ended our hourly contract.

 

It is now 15:00 the next day, and my "Work History" on my upwork profile does not show the job, nor the review.

 

I've had 6 jobs in total, it says I have 5 and I am missing that job.

 

What is going on?

You need to wait. Week-two. Job shown only after payment security hold, etc.

ps Its a funny, but 1 star feedback shown asap instead of good one.

Donnie,

 

I have seen the Profile updates for jobs and reviews take from 1 to 48 hours during the past five years. Click the "Get Support" button on the bottom right of the screen if it isn't updated by Monday. Have a great day!

Hi Donnie,

 

Thank you for reaching out. It looks like your logged hours for this contract was just within this week, meaning no amount has been billed to the client yet and you have no earning on this contract yet. Kindly check once the earning has been registered on this contract.


~ AJ
Upwork

The client will be billed on Monday, is that correct?

Hi Donnie,

 

That's correct. You can check out this help article for more information on how the billing cycle works.

~ Luiggi
Upwork
teja-arun
Community Member

I have completed my first project. My client says he gave me feedback. But my profile shows 'No Feedback Given'. Please tell me what to do now.

You need to leave own feedback to see received one.

Sometimes it takes a little time to show feedback on your profile. Please check it on your main profile page.

d26d5d29
Community Member

Did a very quick website function check for a client, completed work, client closed job, payed, and left feedback/rating but it doesn't show on my profile.

 

Are there minimum requirements on a contract to be added to work history?

da51befe
Community Member

I have a job completed on Feb 20th 2023, the client said that he already gave me feedback but what appears on my profile is just a "completed job with no feedback given". I trust my client since he screenshots and shows me that he did feedback before he end the contract but that does not appear on my account.

This is quite annoying! Before uploading this I've carefully read the same problem post and patiently wait 24 hours even after the completed job appears on my account on Feb 20th but now it's A WEEK and nothing happens.

I need help and an explanation!
Thanks, Vinh.

I'm sorry to hear that you're experiencing issues with your feedback not appearing on your profile. There could be a few reasons why this is happening, and I suggest that you reach out to Upwork customer support for assistance.

 

You can contact Upwork customer support by going to the Help Center and clicking on "Get Help" at the top of the page. From there, you can select the issue that you are experiencing and follow the prompts to submit a request for assistance.

In your request, be sure to provide as much information as possible, including the job ID, the date the job was completed, and any communication you have had with the client regarding the feedback. The support team will investigate the issue and provide you with a resolution.

In the meantime, I suggest that you continue to follow up with the client to see if they can provide any additional information or assistance in getting the feedback to appear on your profile.

I hope this helps, and good luck resolving the issue with your feedback!

 

 

Hi Vinh,

 

Thank you for reaching out to us and reporting this. We know that feedback is essential to any business or professional. However, I've checked the contract you're referring to and it looks like you haven't provided your feedback to the client yet.

 

Please note that you have 14 days from the end of the contract to leave feedback. We created the system to be double-blind, which means that feedback wonโ€™t be visible until both parties provide it to each other. We designed it this way to help ensure genuine, independent feedback from both parties. If only one party leaves feedback, we will post it after the 14-day period has expired.

 

We suggest you check this help article for more information and instructions on giving feedback. I hope this clarifies.

 

~ Arjay
Upwork

Hi Arjay,

This information is new to me, Now I know that if I want the feedback to appear I also have to give him feedback or I will get it after 14 days. 
I don't know this because I also see that other freelancers still have feedback from clients when they don't feedback from their clients back. 
Useful information Arjay, thank you, this clears my mind and answers all my questions.

Kindly regards.

d26d5d29
Community Member

I completed a project last week, client closed contract, payed,  and left positive review.

Review and rating not showing in my profile Work History.

Only my second job, shows 2 under Total Jobs, but not in Work History.

My first completed job review posted without issues.

Hi Steven,

 

Thank you for reaching out to us. In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. I can see that you had an hourly contract, this means that it will reflect after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here. I hope this clarifies.

 

~ Arjay
Upwork
d26d5d29
Community Member

thanks, just wanting to add to my profile appeal.

tamatrotti
Community Member

Hi there, I am wondering why this feedback does not show up on my profile.Screen Shot 2023-02-28 at 23.01.28.png My others do. Please advise. Thank you.

Payment already done (money received)? Total is not zero, not refunded?

Yes, payment is done, I posted feedback, it shows here on my screenshot but no on my profile.

 

My latest feedback also hasn't shown up on my profile yet, the job was completed a few hours ago. I guess it sometimes takes a while, because I had this issue once before. I'll check again tomorrow.

Hi Tama,

 

Thank you for reaching out. Please note that any feedback a client left will be displayed on your public profile as long as the client has paid you at least $1.00 US. However, it looks did not meet this criterion which is why the feedback is not reflecting your work history. You may check this help article to learn more.

 

~ Arjay
Upwork
tamatrotti
Community Member

hi there, I checked my contracts and it shows ended with the feedback there - see image. I am a bit confused as  still not showing on the main public profile. Thank you. TamaScreen Shot 2023-03-01 at 14.11.07.png

vicker111
Community Member

I received yesterday feedback from the client, yet it isn't showing on my profile page.  Last time i was paid was a month ago, so nothing is waiting.

 

Could you help?  

 

 

Hi Adam,

 

Thank you for reaching out to us. I've checked the contract you're referring to and It looks like the feedback is already showing in your Public Work History. Let us know if you need further assistance.

 

~ Arjay
Upwork
7f98b052
Community Member

Contract ID: 32920426

Finished the job already but the work history and the client reviews isn't reflecting yet on my profile. 

Hi Christian,

 

I've manually generated your profile. You should be seeing the latest information now.

 

~Andrea
Upwork
20f9e966
Community Member

Hello, everyone!

I am a newbie to this upwork, and just completed a task the client said that wrote a good review but I can't see his review anywhere.

Do I have to wait for a while or have to set-up something else on my side?

 

Look forward to hearing from you.

 

Regards,

Milos

 

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