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Azam's avatar
Azam R Community Member

Feedback is not showing on my profile

Hello

 

One of my job feedback and rating is not visible on my profile but I have checked the contract detail page the client did provide the rating and feedback.

 

Contract ID: 31259914 

 

Regards,

Azam

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Azam,

 

Your feedback will appear on your Upwork profile within 24 hours after your earnings are processed on the contract and they are available for withdrawal. As long as the client has paid you at least $1.00 USD and it's ready to be withdrawn, any feedback they leave will be displayed on your public profile. See this help article for more information.

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released and becomes available. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea

View solution in original post

717 REPLIES 717
Artur's avatar
Artur T Community Member

Hello, I have a problem. I did my first job on September 24, but the work has not appeared in my profile in the "work history". Or will it appear on the same day when the money is credited to the upwork balance?

 

Joanne's avatar
Joanne P Retired Team Member

Hi Artur,

 

Contracts take about 24 hours to appear on your profile after your client pays at least $1.00. Contracts not meeting this minimum are hidden from your profile and excluded from your work and feedback history.

~ Joanne
Upwork
Artur's avatar
Artur T Community Member

The order was for $5. Or will it show up when the money comes into the upwork balance? Cause right now it's just pending.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Artur,

 

Yes, your job will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. For Fixed-Price Contracts, this means after payment for the first milestone has been released. 

 

- Pradeep

radu's avatar
radu b Community Member

Hi upwork community.

I've completed my last job a week ago. But I still can't see a feedback on my profile. Can anyone help me?

Job title: Order receipt and auto print build

Regards.

Nikola's avatar
Nikola S Retiring Moderator

Hi radu, 

 

I have manually generated your profile which should now be reflecting the most recent information regarding your work history and feedback. 

 

Please clear your cache and cookies or try using a different browser to check if it shows on your end after this.

~ Nikola
Muhammad's avatar
Muhammad W Community Member

Dear Support Team,

                      Yesterday I completed my old client project with the name of "It admin assist" This project is not showing on my profile. please look into this matter thank you.

 

 

Regards

Muhammad Waheed

 

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Muhammad,

 

Congratulations on completing a job recently! Usually, it takes up to 24 hours for the job to appear on your Upwork profile after a minimum of $1 payment is successfully processed. I checked the job you are referring to and I see that it is already appearing on your Upwork profile now. 

 

- Pradeep

Shahil's avatar
Shahil S Community Member

I won one job on last Sunday, but it doesn't show it under - work in progess - on my profile page.

 

Client already funded the escrow, so it is not an issue.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Shahil,

 

This is by design. Your Fixed-Price jobs will appear in the "In progress" section of your "Work History" once the client has paid at least $1 on your contract. In other words, the job in question should appear on your public profile in the following 24 hours after your client releases your escrow payment.

~ Luiggi
Amrit's avatar
Amrit K Community Member

It has been 2 weeks my total jobs is not updating yet and even the job success score also. I don't know what to do. Is there anyone who can help!??

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Amrit,

 

I've refreshed your profile, and the number of completed jobs should now be updated. Regarding your JSS, I can confirm that the number you see on your end is accurate. Remember that your JSS is updated every two weeks, and its last update was on Sept. 17. You can see this article for more information.

~ Luiggi
Baqar's avatar
Baqar A Community Member

Hi,
I have did my very first project and payments are transferd to my account and its been more the 2 days and my feedback is not showing in my work history kindly help.

Thanks and regards
Baqar Ali

Mykola's avatar
Mykola A Community Member

$5.00 java script? It shown already.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Baqar,

 

Congratulations on completing your first job on Upwork! As confirmed by Mykola, the job and feedback is already visible on your Upwork profile.

 

- Pradeep

Saud's avatar
Saud S Community Member

Hello Everyone. I got feedback more than 24 hours ago from a client but it's not showing on my profile, even if the job showed as complete

Here is the client's feedback

Pradeep's avatar
Pradeep H Retired Team Member

Hi Saud,

 

Thank you for your message. I am pleased to inform you that your job is already visible on your Upwork profile now.

 

- Pradeep

Saud's avatar
Saud S Community Member

Thanks, It appeared.

Philscent Mark's avatar
Philscent Mark O Community Member

I recently completed a job, and I believe its already almost 24 hrs after the contract has completed.

The total earnings show on the profile, but the Work history did not update with the client's review.

 

Update: It already is updated. Maybe takes time or someone update manually upon seeing my post.

Philscent Mark's avatar
Philscent Mark O Community Member

Update: It already is updated. Maybe takes time or someone update manually upon seeing my post.

Ehsan's avatar
Ehsan A Community Member

My review didn't shown on my work history, Please add my last job and feedback "Amazon Listing Specialist - Catalog Expert" Thank You

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ehsan,

 

I can see that the contract for the job you're referring to ended today. Please know that the job can take up to 24 hours to appear on your profile. If it's still not showing after that time, you can reach out again, and we'll be happy to assist. 

~ Luiggi
Devva's avatar
Devva M Community Member

Hello,

 

I've done my work, client are already released payment, but their feedback is not showing on my profile. I've check in my profile it's already showing my first earning and the total job but the work history and feed back is not shown. Then I check my contract activity I'm sure they already sent me a feedback. I checked in their recent work history I saw my feedback and their feedback for me.

 

Here I attached some screenshot:
Contract ID - 34933474

Please help, Thank you

Devva

William T's avatar
William T C Community Member

Devva,

 

If your Review is not showing within 48 hours, contact Support.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Devva,

 

I am sorry to hear about your recent job not showing on your Upwork profile. I have refreshed your account and I am pleased to inform you that your job is showing on your Upwork profile now. 

 

- Pradeep