Feb 2, 2023 08:37:53 AM Edited Feb 14, 2023 12:35:43 PM by Andrea G
Hello
One of my job feedback and rating is not visible on my profile but I have checked the contract detail page the client did provide the rating and feedback.
Contract ID: 31259914
Regards,
Azam
Solved! Go to Solution.
Feb 2, 2023 09:35:56 AM Edited May 22, 2024 02:56:41 PM by Luiggi R
Hi Azam,
Your feedback will appear on your Upwork profile within 24 hours after your earnings are processed on the contract and they are available for withdrawal. As long as the client has paid you at least $1.00 USD and it's ready to be withdrawn, any feedback they leave will be displayed on your public profile. See this help article for more information.
For Fixed-Price Contracts, this means after payment for the first milestone has been released and becomes available. Learn more about how you Get Paid for Fixed-Price Contracts here.
For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Oct 11, 2023 02:30:11 AM Edited Oct 11, 2023 02:30:22 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. I checked your profile and can confirm that the feedback is already reflected. In general, contracts take about 24 hours to appear on your profile after your client pays at least $1.00.
Oct 15, 2023 07:11:32 AM by Bingrun J
Hi, my last job finished 6 days ago, and the feedback and rating are not shown on my profile. I'm sure that the client did provide the rating and feedback. Can you take a look for me? Thanks!
My contract id is 35078467.
Best regards,
Bingrun
Oct 15, 2023 09:29:45 AM by Luiggi R
Hi Bingrun,
I've refreshed your profile and the contract should be visible now. Can you please take a look? Don't hesitate to let us know if you need further assistance.
Oct 15, 2023 06:01:29 PM by Bingrun J
Hi Luiggi,
They are shown on my profile now, thank you very much!
Bingrun
Oct 16, 2023 08:38:50 PM by Joanne P
Hi Poojan,
Contracts take about 24 hours to appear on your profile after your client pays at least $1.00. Contracts not meeting this minimum are hidden from your profile and excluded from your work and feedback history.
Oct 16, 2023 09:44:04 PM Edited Oct 16, 2023 11:57:18 PM by Poojan P
Hello Joanne, thank you for replying to me. I actually shifted the topic to support where I explained this in detail. But to summarize, it has already been a week since the job was completed and payment has been available too(which is around 15$), Feedback was given on both sides too, but it has yet to show up on my work history, the earnings were updated but not the work history, can you please check on it.
Oct 17, 2023 12:45:13 AM by Annie Jane B
Hi Poojan,
I just checked your account and can confirm that the job is already reflected on your profile. Please clear your browser cache and cookies and check again.
Oct 16, 2023 11:30:35 PM by Romel R
Dear Sir
I would like to mention that recently, I had to Close & End the Project Contract, which was totally ignored with irresponsibility by the Client. But, still I had even given feedback to this Client.
Now, I would like to know, why my feedback given to this Client is not getting visible, even after 14 days, whenever I visit my Profile & Click in that particular respective Project Contract. But, whereas my other feedbacks given to other Clients are getting visible, whenever I Click onto those other respective Project Contracts.
Kindly support & let me know the Issue.
Waiting for your's responses.
With Regards
Romel R
Oct 17, 2023 01:33:16 AM by Annie Jane B
Hi Romel,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 17, 2023 05:32:55 AM by Romel R
Dear Anne
I read the message you have send. Is there anything suspicious & had to be worried about, regarding the Feedback & the Project Contract Issue?
Kindly, let me know.
Thank you
Romel R
Oct 17, 2023 11:29:04 PM Edited Oct 18, 2023 01:04:09 AM by Annie Jane B
I recently completed a job with title "Expert flutter developer to add Facebook sdk | Mobile app development".
Project is completed for more than 48 hours and client have given the feedback too but it's not appearing.
**Edited for Community Guidelines**
Oct 18, 2023 01:07:34 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. I checked your profile and can confirm that the feedback is already reflected. In general, contracts take about 24 hours to appear on your profile after your client pays at least $1.00.
Oct 19, 2023 08:14:38 AM by Radhika P
Hello,
My contract was completed and closed, and the client gave me feedback several hours ago but it is not yet showing on my profile. Please can you check this issue?
Many thanks
Oct 19, 2023 10:37:49 AM by Arjay M
Hi Radhika,
As discussed on this thread's solution, contracts take about 24 hours to appear on your profile after your client pays at least $1.00. However, I generated your profile manually, so you should now see the client's feedback on your profile's work history.
Oct 20, 2023 10:53:54 PM by OZGUR K
Hello there,
I have the same problem of feedback not showing on my profile page. The contract was ended few weeks ago and we both, mutually wrote feedback (me and my client) and I have the job already listed on my profile but not with the client's feedback.
My contract ID # 34730932.
Could you please have a look at this?
Many thanks!
Oct 21, 2023 12:31:08 AM by Joanne P
Hi Ozgur,
I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.
Oct 21, 2023 05:58:11 AM Edited Oct 21, 2023 07:04:51 AM by Annie Jane B
Dear Joanne,
Thank you very much. **Edited for Community Guidelines**from the support team returned me and said that my client did not actually provide feedback, so I requested the client to do so, and I indeed got the feedback on my dashboard now. But it seems my profile page is still not updated. Could you please kindly re-generate my profile page?
Many thanks!
Oct 21, 2023 07:11:19 AM Edited Oct 25, 2023 02:08:01 AM by Annie Jane B
Hi OZGUR,
Thank you for reaching out. I checked your profile and can confirm that the feedback is already showing on your profile. Kindly clear your browser cache and cookies then check again. If the issue persists, please feel free to update your support ticket so our team can assist you further.
Oct 21, 2023 01:29:30 AM by Annie Jane B
Hi Mueen,
Thank you for reaching out to us. I checked your profile and can confirm that the feedback is already reflected. In general, contracts take about 24 hours to appear on your profile after your client pays at least $1.00.
Oct 21, 2023 02:38:00 AM by Mueen N
Hi Annie,
Thanks For Your Quick Support
Can you Explain more about Client's payment do I need to ask Client pay 1$ Or what
Thanks