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fdynasty
Community Member

Feedback is not showing on my profile

Hello

 

One of my job feedback and rating is not visible on my profile but I have checked the contract detail page the client did provide the rating and feedback.

 

Contract ID: 31259914 

 

Regards,

Azam

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi Azam,

 

In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. 

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released and becomes available. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

~Andrea
Upwork

View solution in original post

570 REPLIES 570
eucliwood22
Community Member

I think I have the same issue. Though I do have the reports section fine, the problem is with my profile's completed job section. Recently completed task/s are not showing.

Hi Avel,

 

Thank you for reaching out.

 

I have reviewed your profile and I can confirm that the jobs have now been displayed on your work history.

 

Please note that by default, only jobs with $1 or more in earnings will be displayed on your work history. The jobs whose earnings still show on the "Work In Progress" tab on your reports overview page will not be displayed on your profile yet. Only once your client has been successfully billed, will the jobs be displayed on your work history. Also, jobs where you give a full refund to your client, will not be displayed on your work history since technically, they will have less than $1 in earnings.

 

Regards,


~ Johnabi
824acda1
Community Member

Hello Upwork Community,

I am new to upwork. I completed one job on upwork succesfully. but review not showing in my profile. Please help

Do you know that the client left a review?

 

Did you leave one? If not, the review won't show up until either you leave your own or 14 days passes. 

 

If all that has already happened, it just hasn't refreshed yet. You could just wait a day or so. Or, you could make a tiny change to your profile, which will force an update.

Ok Thank you for your reply. 

87aed7ab
Community Member

 Gave me my client review but not showing on my profile

 Please help me .

Hi Md. Roman,

 

I checked your account and can confirm that the feedback is already reflected on your account. In general, the feedback will appear on your profile within 24 hours after the payment is released. 


~ AJ
Upwork
cab64372
Community Member

I have completed the first job on upwork recently but it's not showing on my upwork profile.

The contract is ended but payment is in pending.

James,

 

It can take one to two days for work history to appear.

Hi William, thanks for your reply.
It has been several days from contract was ended.

Hi James,

 

Your Profile shows that you never had a client?

 

If you 100% sure, contact Support.

Hi James,

 

Thank you for reaching out to us. I went ahead and refreshed your profile and the feedback is already showing. Could you please clear your browser cache and cookies, then log in and check again? Please let us know if the issue persists.


~ AJ
Upwork

Thanks Annie!
Now It shows on my profile.

Hi Annie, I got a new job recently and now I am working on the progress. But it 's not showing on my profile - in progress section.
Could you please let me know how can I fix this?

Hi James,

 

Your Fixed-Price jobs will appear in the "In progress" section of your "Work History" once the client has paid at least $1 on your contract. In other words, the job in question should appear on your public profile in the following 24 hours after your client releases your escrow payment.

~ Luiggi
Upwork
9cb8397f
Community Member

Hey Everyone!

I've completed my 4th job on Upwork five days ago, but the review I received for it is not showing on my profile. Is there a specific reason for this delay, or is there something I need to do to ensure that the review gets displayed on my profile. I also Ended contract from my end! does anyone else here know what the issue might be? Thank you

Hi Sehrish

 

I got the same issue just a couple months ago. I decided to get back to my client and ask whether she had given me the feedback or not, my client said that she gave me the feedback already but it just didn't show up on my profile.

 

Hope someone from Upwork can answer your question.

Hi Lina, 

 

I have escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!


~ Alyssa

First see if a review has been submitted: Click Reports | My Reports | Weekly Summary by Client, then find the job and select it then click the Details tab.  The review should appear on the right hand panel.  I noticed it appears here first before it appears in Work History.  It should only take a few hours after the client submits to then appear in your Work History.  

Hi Terry,

 

Thank you for reaching out to us. Firstly, great job completing your first contract strong. I took a closer look at your profile and can confirm that the client feedback is already appearing on your profile. It's indeed a great feedback as well. Keep up the excellent work!

 

~ Arjay
Upwork

Hey Arjay,
Please also tell me that why review is not showing on my profile. I have completed 4 jobs. but showing 3 and not updating from previous week! Thank you

Hi Sehrish,

 

Apologies for not being able to check on your profile sooner. I've manually generated your profile. You should now be seeing all four completed contracts with client feedback on your profile's work history. Let us know if you need further assistance.

 

~ Arjay
Upwork

Thank you Arjay! Now it is showing on my profile. 

Hey Arjay, 
I'm facing again same issue. please let me what is the issue? Thank you

Hi Sehrish,

 

I can confirm that there's no issue with your profile's work history section. Allow me to explain the process. Generally, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

 

Like your previous concern, I've manually generated your profile, so all contracts with the client's feedback should be reflected on your profile's work history. Keep up the excellent work, Sehrish!

 

~ Arjay
Upwork

I finished my first job, the client gave me great feedback, but it is not showing on my profile. When will it appear to other clients when I submit for new work?

04573991
Community Member

Why is my work history currently empty? I would greatly appreciate some assistance with this matter. I tried hard reloading and deleting cache and still same problem.

Fares,

 

It can take 24 to 48 hours for the work history to appear. Set your profile to public so we can review.

Hi Fares,

 

Thank you for your message. I checked the job you are referring to and noticed that the job was accepted and ended on September 24th. Your job and feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

 

- Pradeep

Upwork
e7a95e7c
Community Member

Hi Elina,

I would like to know when I can see the client's feedback on the profile after the client leaves the feedback.

I couldn't see the feedback on my profile even if the contract was ended and the client left the feedback 5 days ago.

Thank you,
Nicolas

Nicolas, wait for the payment to reflect on your account. Once the client pays the billed contract you have it will show up on your profile. This happened to me recently and the best way to do here is just wait.

e7a3d357
Community Member

Hi upwork community.

I've completed my last job a week ago. But I still can't see a feedback on my profile. Can anyone help me?

Job title: Order receipt and auto print build

Regards.

egaruth
Community Manager
Community Manager

Hi radu, 

 

I have manually generated your profile which should now be reflecting the most recent information regarding your work history and feedback. 

 

Please clear your cache and cookies or try using a different browser to check if it shows on your end after this.

~ Nikola
Upwork
topmind8
Community Member

I won one job on last Sunday, but it doesn't show it under - work in progess - on my profile page.

 

Client already funded the escrow, so it is not an issue.

Hi Shahil,

 

This is by design. Your Fixed-Price jobs will appear in the "In progress" section of your "Work History" once the client has paid at least $1 on your contract. In other words, the job in question should appear on your public profile in the following 24 hours after your client releases your escrow payment.

~ Luiggi
Upwork
b09536c8
Community Member

It has been 2 weeks my total jobs is not updating yet and even the job success score also. I don't know what to do. Is there anyone who can help!??

Hi Amrit,

 

I've refreshed your profile, and the number of completed jobs should now be updated. Regarding your JSS, I can confirm that the number you see on your end is accurate. Remember that your JSS is updated every two weeks, and its last update was on Sept. 17. You can see this article for more information.

~ Luiggi
Upwork
769c120f
Community Member

Dear Support Team,

                      Yesterday I completed my old client project with the name of "It admin assist" This project is not showing on my profile. please look into this matter thank you.

 

 

Regards

Muhammad Waheed

 

 

Hi Muhammad,

 

Congratulations on completing a job recently! Usually, it takes up to 24 hours for the job to appear on your Upwork profile after a minimum of $1 payment is successfully processed. I checked the job you are referring to and I see that it is already appearing on your Upwork profile now. 

 

- Pradeep

Upwork
b44c9e49
Community Member

Hello Everyone. I got feedback more than 24 hours ago from a client but it's not showing on my profile, even if the job showed as complete

Here is the client's feedback

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