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Azam's avatar
Azam R Community Member

Feedback is not showing on my profile

Hello

 

One of my job feedback and rating is not visible on my profile but I have checked the contract detail page the client did provide the rating and feedback.

 

Contract ID: 31259914 

 

Regards,

Azam

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Azam,

 

Your feedback will appear on your Upwork profile within 24 hours after your earnings are processed on the contract and they are available for withdrawal. As long as the client has paid you at least $1.00 USD and it's ready to be withdrawn, any feedback they leave will be displayed on your public profile. See this help article for more information.

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released and becomes available. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea

View solution in original post

717 REPLIES 717
Muhammad's avatar
Muhammad A Community Member

Here you can see the star and project completion.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Muhammad,

 

Thank you for reaching out to us. I checked your profile and can confirm that the feedback is already reflected. In general, contracts take about 24 hours to appear on your profile after your client pays at least $1.00.


~ AJ
Upwork
Muhammad's avatar
Muhammad A Community Member

Yah it reflected just know 😉
thanks for swift response 🙂

Bingrun's avatar
Bingrun J Community Member

Hi, my last job finished 6 days ago, and the feedback and rating are not shown on my profile. I'm sure that the client did provide the rating and feedback. Can you take a look for me? Thanks!

My contract id is 35078467.


Best regards,


Bingrun

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Bingrun,

 

I've refreshed your profile and the contract should be visible now. Can you please take a look? Don't hesitate to let us know if you need further assistance.

~ Luiggi
Bingrun's avatar
Bingrun J Community Member

Hi Luiggi,

They are shown on my profile now, thank you very much!

Bingrun

Poojan's avatar
Poojan P Community Member

Delete

Joanne's avatar
Joanne P Retired Team Member

Hi Poojan,

 

Contracts take about 24 hours to appear on your profile after your client pays at least $1.00. Contracts not meeting this minimum are hidden from your profile and excluded from your work and feedback history.

~ Joanne
Upwork
Poojan's avatar
Poojan P Community Member

Hello Joanne, thank you for replying to me. I actually shifted the topic to support where I explained this in detail. But to summarize, it has already been a week since the job was completed and payment has been available too(which is around 15$), Feedback was given on both sides too, but it has yet to show up on my work history, the earnings were updated but not the work history, can you please check on it.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Poojan,

 

I just checked your account and can confirm that the job is already reflected on your profile. Please clear your browser cache and cookies and check again. 


~ AJ
Upwork
Romel's avatar
Romel R Community Member

Dear Sir

I would like to mention that recently, I had to Close & End the Project Contract, which was totally ignored with irresponsibility by the Client. But, still I had even given feedback to this Client.

Now, I would like to know, why my feedback given to this Client is not getting visible, even after 14 days, whenever I visit my Profile & Click in that particular respective Project Contract. But, whereas my other feedbacks given to other Clients are getting visible, whenever I Click onto those other respective Project Contracts.

Kindly support & let me know the Issue.

Waiting for your's responses.

With Regards

Romel R

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Romel,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Romel's avatar
Romel R Community Member

Dear Anne

I read the message you have send. Is there anything suspicious & had to be worried about, regarding the Feedback & the Project Contract Issue?

Kindly, let me know.

Thank you

Romel R

Muhammad's avatar
Muhammad A Community Member

I recently completed a job with title "Expert flutter developer to add Facebook sdk | Mobile app development".
Project is completed for more than 48 hours and client have given the feedback too but it's not appearing.

 

**Edited for Community Guidelines**

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Muhammad,

 

Thank you for reaching out to us. I checked your profile and can confirm that the feedback is already reflected. In general, contracts take about 24 hours to appear on your profile after your client pays at least $1.00.


~ AJ
Upwork
Radhika's avatar
Radhika P Community Member

Hello,

 

My contract was completed and closed, and the client gave me feedback several hours ago but it is not yet showing on my profile. Please can you check this issue?

 

Many thanks

Arjay's avatar
Arjay M Retired Team Member

Hi Radhika,

 

As discussed on this thread's solution, contracts take about 24 hours to appear on your profile after your client pays at least $1.00. However, I generated your profile manually, so you should now see the client's feedback on your profile's work history.

 

~ Arjay
Upwork
Radhika's avatar
Radhika P Community Member

Thank you for manually generating it. It's much appreciated.
OZGUR's avatar
OZGUR K Community Member

Hello there,

 

I have the same problem of feedback not showing on my profile page. The contract was ended few weeks ago and we both, mutually wrote feedback (me and my client) and I have the job already listed on my profile but not with the client's feedback.

My contract ID # 34730932.

 

Could you please have a look at this?

 

Many thanks!

Joanne's avatar
Joanne P Retired Team Member

Hi Ozgur,

 

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork
OZGUR's avatar
OZGUR K Community Member

Dear Joanne,

 

Thank you very much. **Edited for Community Guidelines**from the support team returned me and said that my client did not actually provide feedback, so I requested the client to do so, and I indeed got the feedback on my dashboard now. But it seems my profile page is still not updated. Could you please kindly re-generate my profile page?

 

Many thanks!

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi OZGUR,

 

Thank you for reaching out. I checked your profile and can confirm that the feedback is already showing on your profile. Kindly clear your browser cache and cookies then check again. If the issue persists, please feel free to update your support ticket so our team can assist you further.


~ AJ
Upwork
Mueen's avatar
Mueen N Community Member

Hi recently completed my job but it's not showing on my profile

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Mueen,

 

Thank you for reaching out to us. I checked your profile and can confirm that the feedback is already reflected. In general, contracts take about 24 hours to appear on your profile after your client pays at least $1.00.


~ AJ
Upwork
Mueen's avatar
Mueen N Community Member

Hi Annie,

Thanks For Your Quick Support 

Can you Explain more about Client's payment do I need to ask Client pay 1$ Or what 

Thanks