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Azam's avatar
Azam R Community Member

Feedback is not showing on my profile

Hello

 

One of my job feedback and rating is not visible on my profile but I have checked the contract detail page the client did provide the rating and feedback.

 

Contract ID: 31259914 

 

Regards,

Azam

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Azam,

 

Your feedback will appear on your Upwork profile within 24 hours after your earnings are processed on the contract and they are available for withdrawal. As long as the client has paid you at least $1.00 USD and it's ready to be withdrawn, any feedback they leave will be displayed on your public profile. See this help article for more information.

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released and becomes available. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea

View solution in original post

717 REPLIES 717
William's avatar
William W Community Member

Thanks, Salakuzzaman.

I've already given and received feedback 3 days ago right after I finished the job.

but, I still can't see that review on my profile. maybe I misunderstood something

Salakuzzaman's avatar
Salakuzzaman M Community Member

Nice, but it's not a big panic setuation because other people can see it. (your clients feedback). i send you sreenshort. After few days you can see it. Please Focuse on other new jobs. 

Best of luck.

William's avatar
William W Community Member

I'm pretty new to Upwork, so I'm still figuring out how it all works. It's been 3 days already. If it shows up after a few more days, that's fine. Thanks for your help.

Thanks again.

Salakuzzaman's avatar
Salakuzzaman M Community Member

If you are new i will suggest you please go Academy menu and finish " Learn about Upwork " all chapter. It will me more helpful for you. 

Thank you.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi William,

 

The hourly job you're referring to isn't showing because you haven't been paid yet. Once your earnings from the job become available for you to withdraw, it will reflect on your history and profile stats. You can visit this article for more details on how the billing cycle works and see when your earnings become available. 

~ Luiggi
Hrayr's avatar
Hrayr B Community Member

Hey everyone, I got my first job in Upwork, Cliend end the contract before payment, then She gave me a feedback and i replied back, but now the feedback is mot visible in my account, help me if someone knows how i can solve

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Hrayr,

 

That is because the funds for that contract aren't available yet. As long as the client has paid you at least $1.00 USD and it's ready to be withdrawn, any feedback they leave will be displayed on your public profile. In your case, since this was a Fixed-Price contract, this should be five days after the client released the funds. Here's an article with more information about how Fixed-Price contracts work, and check out this page for more details on when your client's feedback will appear on your work history.

~ Luiggi
Audun's avatar
Audun N Community Member

Hi

 

A client wrote a review for me, and it´s not showing up when I view my own profile. He says it shows on his side, but I wonder.. Is it there for anyone else?

Fajar's avatar
Fajar R Community Member

Hi there.

is the job from the client still ongoing?


I've got the same issue, though as far as I know it won't shown on the profile since we're "still working with the client".

Andrea's avatar
Andrea G Community Manager

Hi Audun and Fajar,

 

I've manually generated your profiles, you should be seeing the latest information now. If you still don't see what you're expecting please let us know which contract you're referring to so we could check further.

 

~Andrea
Vikram's avatar
Vikram K Community Member

Dear Upwork Team,

I hope this message finds you well. I recently completed a job and received positive feedback from my client. However, I've noticed that this feedback is not visible in the work history section of my profile. Could you please assist me in resolving this issue so that my first job feedback is displayed correctly on my profile?

Thank you for your support.

Joanne's avatar
Joanne P Retired Team Member

Hi Vikram,

 

I checked your account but I was unable to find any recently ended contracts. Could you please share more information about the job you're referring to?

~ Joanne
Upwork
Vikram's avatar
Vikram K Community Member

Yeah sure , The Contract ID is  34849274 and  End date : for my client contract Sep 17, 2023, Please let me know Is this details helpfull for you or not. 
Thank you for your support 

Luiggi's avatar
Luiggi R Retiring Moderator

Thank you for clarifying, Vikram. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Vikram's avatar
Vikram K Community Member

Thank you for your support Luiggi 

Thomas's avatar
Thomas M Community Member

Now sure what went wrong. Any guidance would be appreciated. Thanks. Tom

Arzoo's avatar
Arzoo Z Community Member

I recently completed my job with 5 star rating but client feedback not showing on my profile. contract id 36881227

Joanne's avatar
Joanne P Retired Team Member

Hi Arzoo,

 

Your feedback will appear on your Upwork profile within 24 hours after your earnings are processed on the contract and they are available for withdrawal. As long as the client has paid you at least $1.00 USD and it's ready to be withdrawn, any feedback they leave will be displayed on your public profile. See this help article for more information.

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released and becomes available. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

~ Joanne
Upwork
Muhammad Sohaib's avatar
Muhammad Sohaib A Community Member

Hi. I was just wondering why my profile is showing that I have completed two projects, while the totoal amount of earnings and reviews are showing up accurately for the three projects that I have actually completed, and the respective contracts concluded upon "completion of project". 

 

Would appreciate your help and guidance. 

 

Thank you. 

Joanne's avatar
Joanne P Retired Team Member

Hi Muhammad Sohaib,

 

There may be some delays in updating your profile. Please allow some time for it to update and display the information accurately. 

~ Joanne
Upwork
Muhammad Sohaib's avatar
Muhammad Sohaib A Community Member

Hi Joanne. 

I have another question regarding the same topic so I thought I'd add it here. I've recently completed a job and submitted work which was approved as a milestone. I have two questions. Firstly, the contract beyond funding after approval of that initial milestone has not ended and is still active. Is it ok to let it remain that way and what are the implications of this. 

Secondly , this was my second unique client, so would be get a JSS soon or would that require feedback after having ended tbe contact. 

I was wondering if it's ok to let the client add more work if there is any for me , as milestones to the same contract if it remains open. Is that something that's advisable. Would appreciate your perspective and advice on this. 

regards

 

sohaib 

Abdumalik's avatar
Abdumalik M Community Member

Hello support team, I recently completed a job successfully, but it doesn't appear in the "work history".need help in this issue

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Abdumalik,

 

That is because the funds for that contract aren't available yet. As long as the client has paid you at least $1.00 USD and it's ready to be withdrawn, any feedback they leave will be displayed on your public profile. In your case, since this is a Fixed-Price contract, this should be after five days from the date the client released the funds. Here's an article with more information about how the weekly billing cycle works, and check out this page for more details on when your client's feedback will appear on your work history.

~ Luiggi
Abdumalik's avatar
Abdumalik M Community Member

thank you

 

Deniel's avatar
Deniel V Community Member

Hello. I've finished my contract but it disappeared out of everywhere and I didn't get paid for it.