One of my job feedback and rating is not visible on my profile but I have checked the contract detail page the client did provide the rating and feedback.
Contract ID: 31259914
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In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract.
For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here.
For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here.
Thank you for reaching out to us. I can see that your client approved the milestone and released the payment today (07- April). Please note that when your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period.
The date that the funds will be available for withdrawal is shown in the Date column on the left-hand side of your Transaction History Report. You may want to check this help article for more details.
I've merged this topic in this thread because this is related to your earnings concern. Please note that your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. For Fixed-Price Contracts, this means after payment for the first milestone has been released.
I've manually generated your profile, you should now be seeing the contract and the client's feedback on your Profile under Work History.
Hello Upwork community,
The review I got from my client for the work "website revamp and more" isn't reflecting on my profile nor public view. I've as well left a feedback to the client and it's being 3 days we exchanged that but got nothing on my profile. I've as well cleared the app cache but all to no avail.
Kindly look into this and profer a solution to it.
I completed a project catalog project with discussion with my client. Client ended the contract. I suppose he must have already given review/feedback in the process. I also gave him the feedback/review but still his feedback/stars/reviews nothing is visible. Rather on the profile page, it is shown as No feedback given.
I contacted Upwork support. They replied me that
**Edited for Community Guidelines**
I also contacted the client but he is currently not interested in this discussion and he does not know much since he has first time used upwork, so don't want to annoy him.
How it is possible for client to end the contract without giving feedback/reviews or is it a technical fault?
I just learned something new. The client filled out the feedback form just a few moments ago, despite having ended the contract a day prior. I am surprised because usually, feedback forms are filled out at the time of contract closure, not a day later.
I am curious if this is a change in Upwork policy. Can you please direct me to the specific line where I can read about this? According to Upwork, when a contract is ended by either party, it is mandatory for the party who ends the contract to fill out the feedback form at that time. Otherwise, the form will not proceed, and the contract will not be closed.
I find it strange that the client ended the contract a day ago, but is only filling out the feedback form now. Please educate me in the detail
Thank you for reaching out and raising this query here in the Community. Firstly, on Upwork, neither party is necessarily required to leave feedback. Lack of feedback does not impact your Job Success Score, either.
Please be aware that you have 14 days from the end of the contract to leave feedback. We created the system to be double-blind, which means that feedback won’t be visible until both parties provide it to each other. We designed it this way to help ensure genuine, independent feedback from both parties. If only one party leaves feedback, we will post it after the 14-day period has expired.
Typically, you would wait for the client to close the contract. However, if you are the one ending the contract, we will provide you with the opportunity to leave feedback as part of that process. You may read through this help article to learn more about how to See and Share Feedback from Clients.
You are saying correct. But what happens is like contrary to what I have experienced.
After work completion, my client ended the contract. At the time of ending the contract, he should be asked about reviews/recommendations/feedback. Right?
But it does not happened. Rather, after complete one day, he gave me recommendation/feedback score and a review.
My question is that is it possible for any part to end the contract and then he can come back within 14 days to write feedback? If that is not possible, then how did it happen in my case
Yes! The client can always go back to the ended contract and provide feedback as long as it's within the 14-day period. You may want to check this help article for you to be more acquainted with how clients Leave Feedback on a Contract. I hope this clarifies.
Can the client also alter/change/provide the private recommendations within 14 days time or is it compulsory for him to leave private recommendations at the time of ending contract, if he is ending contract himself?
Hi! My feedback and review that was given to me by my first customer is not showing up on my profile which severly hinders my chances on landing a next project as I imagine feedback is very important. Any help please?
Thank you for reaching out. I checked your profile and this is the first review I see on your profile:
If this is not the right one, please let us know by providing the contract ID number.
Thank you for your message. If you have two contracts and feedback from the client, it will appear twice. I see that you are referring to the Hourly contract that started and ended this week.
Please note that your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here.
He approved the milestone but your contract is in progress.
Ask him to close the contract as well for the job to appear in the completed jobs list.
If the job is neither in progress nor in the completed tab, wait 7 days &it'll appear.
Thank you for your message. I see that you are referring to the Hourly contract that started and ended last week. Please note that your contract will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here.
Your job will appear on your Upwork profile 24 hours after you have a minimum of $1 earnings processed on the contract. Let us know if you have further questions.
Thank you for your response Kaleab,
I took a closer look at your account and It doesn't seem you have had enough contracts within the past 24 months to have a JSS. In order to get a JSS, you need to complete:
More than 90% of freelancers have a score after 5 projects, and nearly all freelancers have scored after completing 8 projects within 24 months. You can check this help article to learn more.
I have a fixed-price contract that just ended yesterday but the feedback did not show up yet the payment has been released. Please help me
The contract id is: 33224611
Hi Muhammad Sajid,
Thank you for reaching out to us. I've checked the newly established contract you're referring to and please note that it will only show on your profile 24 hours after the payment has been processed for the contract. For Hourly Contracts, this means after the client has been successfully charged for the hours you worked. Learn more about the Weekly Billing Cycle here.