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fdynasty
Community Member

Feedback is not showing on my profile

Hello

 

One of my job feedback and rating is not visible on my profile but I have checked the contract detail page the client did provide the rating and feedback.

 

Contract ID: 31259914 

 

Regards,

Azam

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi Azam,

 

In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. 

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

~Andrea
Upwork

View solution in original post

412 REPLIES 412
sajidmajeed270
Community Member

Thank you Arjay for helping me out here, it make sense.

1686f767
Community Member

In how many time a job appear in my public profile as "in progress" after starting that job.

Not really sure what you are asking. 

 

The job will show in progress until the contract is closed. 

Hi Tanveer,

 

Your job will appear on your Upwork profile 24 hours after you have a minimum of $1 earnings processed on the contract. Let us know if you have further questions. 

 

~ Arjay
Upwork
abdulmanan1993
Community Member

Hello,
I got an invite from the client and did my 1st job on Upwork. The job is completed and I have received a 5-star review with feedback, and the payment is cleared as well. 
Now the issue is that the feedback from the client is not showing in my work history on Upwork for the public. Why is that happening? 
Can you please look into it and solve that? 

Hello,
I got an invite from the client and did my 1st job on Upwork. The job is completed and I have received a 5-star review with feedback, and the payment is cleared as well. 
Now the issue is that the feedback from the client is not showing in my work history on Upwork for the public. Why is that happening? 
Can you please look into it and solve that? 

Hi Abdul,

 

I can see that you completed a contract on April 19, which is already visible on your profile. Are you referring to a contract different than this one? If so, can you provide us with the contract ID so we can check? You can find the ID by going to the "Details" tab when you check the contract from the My Jobs > All Contracts page.

~ Luiggi
Upwork

Hello Luiggi,
I hope you are well. 
I completed a contract on April 9 and I can see  Total job: 1 on my profile. 

But on my public view of my profile, the feedback given from client's is not visible in my work history. 
As you can see in the attached screenshot, in the work history it is mentioned no item although the client has given me feedback as well as a review. 

Why that feedback and review is not visible on my public view profile?
That is the confusion, Please look into that. 

Hi Abdul,

 

I can confirm that the job you're referring to is actually visible on your profile. From the screenshot you shared, I noticed that you were not logged in when looking at your public profile. The purpose of our logged-out site is to give prospective clients and freelancers a feel for what Upwork has to offer so that they can decide whether to join our platform; it is not intended to reflect all the jobs and all the profiles available on Upwork. That's the role of the logged-in site, which is only visible to our registered users. Please note that some jobs are originally posted as private or visible to logged-in Upwork users only. Contracts formed based on those job postings will also not show in the visitor view of your profile for privacy reasons.

~ Luiggi
Upwork
legionjack
Community Member

Hi! My feedback and review that was given to me by my client is not showing up on my profile which severly hinders my chances on landing a next project as I imagine feedback is very important. Any help please?

**Edited for Community Guidelines**

Hi Vineet,

 

I checked and can confirm that the feedback for the job you're referring to is already visible on your profile. You may want to try clearing your browser cache and cookies and check if you can see it. You may also try checking from a different browser or the incognito mode of your current one. Don't hesitate to let us know if you need further assistance.

~ Luiggi
Upwork
89efc0d6
Community Member

I wanted to reach out and ask if anyone else has experienced the issue of client reviews not showing on their Upwork profile. I recently completed a project with a client who left a positive review, but it's not appearing on my profile.

Has anyone else encountered a similar issue? If so, I would greatly appreciate any advice or suggestions on how to resolve this problem.

Thank you in advance for your help!

make sure to ask the client to end the contract , after that it will take some time and appear within 24 hours

Thank you Irum ๐Ÿ™‚ ! I did ask the client to end the contract, and I'm hopeful that the review will appear within the next 24 hours.

l_lokhandwala
Community Member

Hi, a client responded to my feedback with positive feedback but it's not showing up on my profile. 

It only showed when I clicked on the job. Is a client response and client feedback different? 

If they just left the feedback it can take a few days for it to show up.

Hi Lulua,

 

I took a closer look at the job you're referring to and the client was not able to leave feedback which is why it's not appearing on your profile. You can validate this by going to All Contracts> Select the contract in question> Details Tab under the feedback section.

 

You may consider getting in contact with the client and request for feedback. If the client agrees, you can enable the option for the client to change or provide feedback for the contract. You can check this help article for more details and detailed instructions on how to enable that option.

 

~ Arjay
Upwork
0ba4c369
Community Member

My profile should show 2 reviews, but it only shows 1. I can see my second review, by Colleen, when I look at the job details for my completed contract with her, but not on my public profile.

I logged into a new browser just now, one that I've never logged into before, and it wasn't showing there, either, so it isn't a cookies/cache issue.

egaruth
Community Manager
Community Manager

Hi Brynn,

 

Thank you for reaching out to us. In general, when you receive the earnings, the contract should show on your work history. You will receive your earnings for this contract according to the weekly billing cycle

 

~ Nikola
Upwork
37786307
Community Member

Hi. I just finished my first contract on upwork. The client said that he gave me a review but it is not yet posted on my profile.

Thank you.

 

Jethro

egaruth
Community Manager
Community Manager

Hi Jethro,

 

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information regarding your work history and feedback. 

 

Please clear your cache and cookies or try using a different browser to check if it shows on your end after this.

 

~ Nikola
Upwork
2e544a09
Community Member

I've just completed a contract recently, today the client ended it officially and gave feedback. I replied to the feedback with mine. But it's still saying "no feedback given" on my profile (even after logging out and in again, refreshing, clearing cache).

I searched in the forums and apparently there are others who had the same problem, but I couldn't find a solution. So is this still a problem or bug on upwork? Or: What did i do wrong so I can do it in the correct way or order next time?

Thanks in advance.

Got money already? It will be shown after payment cleanup completed.

bilal4382
Community Member

Can't believe what I received just now after finishing a project successfully.  bilal4382_1-1684957371594.png

 

 

 

upwork.jpg

 

Mostly it shows on your profile within 24 hours but sometimes It takes 48 hours also.

Awesome feedback Billal, congratulations on a job clearly well done!

0d018923
Community Member

I have completed two jobs successfully recently with 5-star reviews but reviews are not showing in my work history.

Have you received any comments along with these 5-star ratings?
Can you share the screenshot for the same?

 

Hi Usman,

 

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.


~ AJ
Upwork
ab1a1e35
Community Member

Hello Upwork Team,

 

I and my client already ended the contract, both of us also already gave the feedback. But the contract is still shown in tab 'In Progress', instead of completed tab in my Profile.

 

Please kindly help me to check if something wrong, or do I need to do anything else?

 

Contract link: https://www.upwork.com/nx/wm/workroom/33603524/details

My contract: 

**Edited for Community Guidelines**

 

But in my profile:

ab1a1e35_1-1685583917673.png

 

Thank you so much.

Van Minh

Hi Nguyen,

 

I've manually generated your profile and you should now be seeing three completed jobs on your profile's work history. Please see this screenshot to validate the action taken on your account.

 

~ Arjay
Upwork

Thank you

e8017396
Community Member

Can anyone please tell me that how many days take upwork to update a job in Upwork profile. I got hired in 29 may but still my recent job is not updatingin my profile.

Please tell me

 

Thanks in advance

Hi Kartik,

 

Thank you for reaching out to us. In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. I can see that you've been hired for a fixed-price contract, which means that you can expect an update on your profile's work history after the payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

 

~ Arjay
Upwork
9527d3c1
Community Member

Hello, my most recent online project is finished. But my profile still doesn't have a "Review" section. From the contract, "Review" is visible. awaiting your assistance.

 

 

Hi Mahmud,

 

Thank you for reaching out. Upon checking, the payment for this contract has not been released yet. Please note that the feedback or will only reflect on your profile when there's an earning for the contract. Kindly wait for the payment to be released in order for this job and feedback to appear in your profile.


~ AJ
Upwork
5244c958
Community Member

Dear all, 

I have a client send me a contract via message without job posting (have worked with him previously). After ending the contract, he left a good feedback for me, does that feedback show on profile? 

It's been 24 hours but it have not show on my profile yet.  

Thank you. 

Hi KHANG,

 

Thank you for reaching out. Please note that feedback will only show on your profile within 24 hours after the payment is released for the ended contract. I checked your profile and it is already showing. Feel free to reach out should you have afurther questions.


~ AJ
Upwork
fcd4ca33
Community Member

Hello!

 

The client gave me feedback, the contract has ended & funds are in my profile, but the feedback is still not showing on my profile. Please help.

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