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Temitope's avatar
Temitope O Community Member

Feedback is not showing on my profile

A client just dropped a feedback for me now after our contract ended and it’s showing no feedback on my profile. Please help

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hello Temitope,

 

I see that your contract was ended today. In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. 

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Thank you

Pradeep H.

 

 

Update: 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

View solution in original post

570 REPLIES 570
Hamna's avatar
Hamna R Community Member

Hi, my latest  project is completed. But still "Review" not shown in my profile. I can see "Review" from contract. Waiting for your help.

Goran's avatar
Goran V Retired Team Member

Hi Hamna,

 

I generated your profile and your feedback is now showing on your profile as well. If further help is needed let me know, thank you.

~ Goran
Upwork
Dr. Issa's avatar
Dr. Issa A Community Member

I have the same problem again.
Goran's avatar
Goran V Retired Team Member

Hi Issa,

 

I`ve generated your profile manually as well, if your feedback is still not showing on your profile please send me a PM with your contract ID or title. Thank you.

~ Goran
Upwork
Hamna's avatar
Hamna R Community Member

Hi Goran!

I've same problem again! My hours are also dissapeared!

Goran's avatar
Goran V Retired Team Member

Hi Hamna,

 

Please reach out to me via PM with more details so that I can advise you accordingly. Thank you.

~ Goran
Upwork
Hamna's avatar
Hamna R Community Member

Done!

Do Reply!

Hamna's avatar
Hamna R Community Member

thank you!

Arib's avatar
Arib P Community Member

Previous work feedback is not showing. I believe this did not happen in upwork way back few years ago.

Goran's avatar
Goran V Retired Team Member

Hi Arib,

 

I just generated your profile manually if your feedback is still not showing on your profile please send me the Contract ID or client name via PM (Click on my name). Thank you.

~ Goran
Upwork
Muhammad's avatar
Muhammad A Community Member

Hi there everyone ! I was hired on hourly job by an Upwork plus client on Friday. Only thing different was that client did not interview me and he sent me the offer directly. I accepted the offer and started working. By now I have worked 4 hours regarding that particular milestone and my Profile hours are increased by 4 but the job itself is not showing on my profile. Neither is the total number of jobs increasing (stays 22 although it should be 23) . I know that the weekly time is reviewed every sunday and I have recieved the notification that "the work week has been ended" one but the job didn't show on my profile. Also my total earnings should be $1k+ now but I think that too is halted because of this job. Kindly help me out here. Regards, Muhammad Ans
Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

 

In order for a contract to be shown on your profile funds needs to be exchanged. When you work on hourly contracts your clients are billed every Monday for the time tracked in the previous week.
Please be patient for a few more hours and if your contract is not listed on your profile send me a PM with your contract ID. Thank you.

~ Goran
Upwork
Adeba's avatar
Adeba R Community Member

Hello, I am facing the same problem as mentioned above. I have completed an hours-based job. After completing the job, the hours increased in my profile, but after some time again it appeared to be the old hours' completion. And the job also does not appear in my profile not even in the "total jobs" and my earnings also do not update with this job completion. Please help me with this query.

 

Advance Thanks.

Petra's avatar
Petra R Community Member


Adeba R wrote: And the job also does not appear in my profile not even in the "total jobs" bar. Please help me with this query.

Contracts start showing on profiles after there has been payment.

That means, any contracts that started and ended last week will not be visible until after the client has been billed and charged. This happens every Monday afternoon UTC, and the contract should appear within 24 or so hours afterwards.

 


Adeba R wrote:

Hello, I am facing the same problem as mentioned above. .


Then the same answer applies... Did you see the answer?

Adeba's avatar
Adeba R Community Member

Yes, I have read the answer. Alright, I will wait for it. Thank you.

Paul's avatar
Paul S Community Member

Hello!

 

I just completed a project through my agency but the client feedback seems to be only reflected on the agency profile while my freelancer profile says that the client did not leave a feedback.

How can this issue be solved?

 

Thanks in advance!

Aleksandar's avatar
Aleksandar D Community Manager

Hi Paul,

 

Thanks for reaching out to us. I checked and it seems that the feedback is already showing on your freelancer profile. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.

 

Thank you.

~ Aleksandar
Upwork
Faizan's avatar
Faizan A Community Member

My clients leave feedback to me and i give feedback to my clients is well but feedback is not showing on my profile.

Luiggi's avatar
Luiggi R Moderator

Hi Faizan,

 

I can see that the feedback for each contract you've completed is showing on your profile. Are you not seeing this on your end? If so, can you try clearing your browser cache and cookies and let us know if the issue persists? 

~ Luiggi
Antony's avatar
Antony M Community Member

Hi guys,

 

I completed my latest job and ended the contract. I left feedback for the client and they also left some for me. I can see the feedback on my jobs area but it has not been updated on my profile for the last few days. Please let me know if there is something i am missing or should do.

 

Thanks in advance

Andrew's avatar
Andrew S Community Member

I am having same issue.

I completed 3 jobs and but the profile shows only one.

Do I have to wait more?

 

Andrew's avatar
Andrew S Community Member

The issue was solved at the moment.

 

Joanne's avatar
Joanne P Moderator

Hi Antony,

 

I checked your profile, and it looks like the recently ended contract is already showing in your profile. Could you please check again? Thank you. 

~ Joanne
Upwork
Jonathan's avatar
Jonathan B Community Member

I am having the same issue, completed jobs are not being added to my profile after the contract is closed out

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