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Sukhdev's avatar
Sukhdev P Community Member

Financial Account Change

My financial account is showing old name. I changed my profile name to "Sukhdev Patidar" but in notificaiton and email it is showing "Irradiant Sw". I want to change it to "Sukhdev Patidar". 

 

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi Sukhdev, 


I'm sorry if this has inconvenienced you in any way. The Customer Support Team will reach out to you through an email support ticket so that this can be investigated further by our engineers. 


~ Avery

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102 REPLIES 102
Avery's avatar
Avery O Community Manager

Hi Sukhdev, 


I'm sorry if this has inconvenienced you in any way. The Customer Support Team will reach out to you through an email support ticket so that this can be investigated further by our engineers. 


~ Avery
Amit's avatar
Amit K Community Member

I am also having a same issue.

 

I have changed my profile name but when I added a payment method the notification still mentions my old name

Avery's avatar
Avery O Community Manager

Hi Amit, 

A member of the Customer Support Team will reach out to you to assist you further with your concern.


~ Avery
Erik's avatar
Erik A Community Member

Hello, please support to change my financial account name, there is old name, i have changed my payment method already, I would like to change my financial account name from **edited for Community Guidelines**.
Thanks in advance.

Avery's avatar
Avery O Community Manager

Hi Erik, 

In order to update the name on your Upwork account, please visit this help article and follow the steps noted in the article. You may be requested to provide identification documents to verify your identity so I would recommend that you prepare these documents in advance, in case the team reaches out to you and requests for additional verification for your name change request.


~ Avery
Genaro's avatar
Genaro G Community Member

Hi, Can you also help me with Financial Account Name Change?

Avery's avatar
Avery O Community Manager

Hi Kenneth, 

Are you referring to adding your Paypal account to your payment methods? This will go through a three day security period before you can use it to withdraw your earnings on Upwork. 

If you are referring to something else, please let us know so that we can assist you further.


~ Avery
Genaro's avatar
Genaro G Community Member

Hi, I'm referring it to changing the financial account's name to my name: "Kenneth Garcia"
Goran's avatar
Goran V Retired Team Member

Hi Kenneth,

 

Your financial name is now updated, if further help is needed let me know. Thank you.

~ Goran
Upwork
Musfika Rahman's avatar
Musfika Rahman A Community Member

My financial account is showing the old name. I changed my profile name but in the notification and email, it is showing the old one. I want to change it to the new name.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Musfika,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Jenivieve's avatar
Jenivieve C Community Member

Hello Aleksander,

 

I have also a problem on my financial account name. I want to appear my old one so that my bank account will match. 

Appreciate if you can assist on me on this. thank you!


-Jenivieve

Md Jubayer's avatar
Md Jubayer A Community Member

Hello Musfika Rahman

In your profile, if you correct the name then it's okay. Then Upwork will deposit two small amounts in your given bank account information and Upwork will send you an email to verify those two deposit information once you verify your bank account using the two small deposits, your bank account will be updated to the name which is currently showing in your bank information.

 

Regards 
Ahsan
Ragheeba's avatar
Ragheeba S Community Member

.

Bojan's avatar
Bojan S Community Manager

Hi Ragheeba,

 

It looks like your financial account name was updated. Feel free to reach back to us if you need any further assistance.

 

Thank you!

 

~ Bojan
Upwork
MD Faysal Ibne's avatar
MD Faysal Ibne F Community Member

Hello I change my financial name to MD Faysal Ibne Fayez. 
previously it was MD Faysal Ibne Fayez Fayez. 
my email notification still shows my financial name MD Faysal Ibne Fayez

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi MD Faysal,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep

ATIQUZZAMAN's avatar
ATIQUZZAMAN M Community Member

I have faced the same problem. Change name my financial account. Previous name Radwan Sani change name my own upwork name.

 

Thanks

M Atiquzzaman

Bojan's avatar
Bojan S Community Manager

Hi M,

 

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

 

Thank you!

~ Bojan
Upwork
Md Jubayer's avatar
Md Jubayer A Community Member

Hello
In your profile if you correct the name then it's okay. Then upwork will
deposit two small amounts in your given bank account information and upwork
will send you an email to verify those two deposit information once you
verify your bank account using the two small deposits, your bank account
will be updated to the name which is currently showing in your bank
information.

Regards
Ahsan
Md Jubayer's avatar
Md Jubayer A Community Member

Hello M

In your profile, if you correct the name then it's okay. Then Upwork will deposit two small amounts in your given bank account information and Upwork will send you an email to verify those two deposit information once you verify your bank account using the two small deposits, your bank account will be updated to the name which is currently showing in your bank information.

 
Regards 
Ahsan
Ragheeba's avatar
Ragheeba S Community Member

.

Goran's avatar
Goran V Retired Team Member

Hi Ragheeba,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your name. Thank you.

~ Goran
Upwork
Slotos's avatar
Slotos U Community Member

hello I am trying to do the same, to change my  FINANCIAL ACCOUNT name

shows old name

 

pls send me instructions how to

 

thanks