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Sukhdev's avatar
Sukhdev P Community Member

Financial Account Change

My financial account is showing old name. I changed my profile name to "Sukhdev Patidar" but in notificaiton and email it is showing "Irradiant Sw". I want to change it to "Sukhdev Patidar". 

 

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi Sukhdev, 


I'm sorry if this has inconvenienced you in any way. The Customer Support Team will reach out to you through an email support ticket so that this can be investigated further by our engineers. 


~ Avery

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102 REPLIES 102
Md Khaledur's avatar
Md Khaledur R Community Member

Hi Nikola,

I have the same issue with an old name in financial account. I've change my name and added bangk account as my payment method, but I got an email from upwork with my old name. Could you help me please?

 

Thanks
Md Khaledur Rahman

Nikola's avatar
Nikola S Retiring Moderator

Hi Md Khaledur,

 

Thank you for reaching out to us. Could you please share a screenshot of the email where you see your old name so that we can assist you accordingly? 

 

~ Nikola
Vitalii's avatar
Vitalii K Community Member

Hi, I have the same problem, my financial name needs to be changed to a new one, because of this problem I can't withdraw funds to paypal
Can you help me?

Andrea's avatar
Andrea G Community Manager

Hi Vitalii,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Vitalii's avatar
Vitalii K Community Member

thanks Andrea

Vitalii's avatar
Vitalii K Community Member

Hi, I have the same problem, my financial name needs to be changed to a new one, because of this problem I can't withdraw funds to paypal

Alexander's avatar
Alexander R Community Member

Dear UpWork team, I need your help.
I've already contacted the support team around five times regarding making changes to my financial account. I would say this experience is disgusting! The reason why I trying to make these changes is that my oficial name has changed due to objective reasons (and life curcumastances). Of course, I can prove that fact providing the government issued documents. I contacted support team asking to CHANGE MY NAME, they replies me saying that 'my payment method doesn't match my financial account name' and provided the link to go through the ID verification procedure. I uploaded my passport and bank statement. Then I again received an answer that my payment method still doesn't match my financial account name. WHAT?? What up with that? I received another one link. I did it again, this time I uploaded my ID card and another bank statement. Second time. Next day I received email from support with confirmation of ID verification of another person. Great! And next day I received an email from support that "my name doesn't match my payment method"... Again! This is ridiculous!
Now I deleted all of my payment methods (so as not to distract the staff) and upload my documents again. Please, guys, help! I need to change the name I provided when registered on Upwork. 

Arjay's avatar
Arjay M Retired Team Member

Hi Alexander,

 

I'm really sorry to learn that you're having difficulties with your payment method. I have submitted a follow-up to the team handling your case and you should be getting an update via this support ticket with further assistance. 
Feel free to coordinate with the team if you have questions and they will surely assist you accordingly.

 

~ Arjay
Upwork
Belkacem's avatar
Belkacem G Community Member

Same issue

I have the same issue please help. Anyone available? 

Valeria's avatar
Valeria K Community Member

Hi Belkacem. 

 

Let me have a member of our support team reach out to you and assist you with your financial account issues. You should get an email notification about your support ticket shortly. 

Thanks for reaching out. 

~ Valeria
Upwork
Claudia's avatar
Claudia C Community Member

Hello! I have the same issue with an old name in the financial account. Could you help me, please?

Arjay's avatar
Arjay M Retired Team Member

Hi Claudia,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

 

~ Arjay
Upwork
Jahid Khan's avatar
Jahid Khan P Community Member

Hi, I am facing the same problem. My Financial Account name did not match my profile name and my bank account name. please help me to update my financial account name.

Nikola's avatar
Nikola S Retiring Moderator

Hi Jahid,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Jahid Khan's avatar
Jahid Khan P Community Member

Thanks Nikola

Toluwani's avatar
Toluwani A Community Member

I want to change my financial account name, please. It keeps showing up the old name whenever I get a notification about my financial account.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Toluwani,

 

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.


~ AJ
Upwork
Toluwani's avatar
Toluwani A Community Member

Hi, I want to change my financial account name as it's not matching with my bank account and I'm unable to withdraw my funds. Please, this is very urgent, thanks.

Arjay's avatar
Arjay M Retired Team Member

Hi Toluwani,

 

We understand how you want your concern be addressed immediately. However, I took a closer look and confirmed that there's no beneficiary name mismatch issue that was raised. You payment method on file is active and ready for use. You may process a withdrawal and let us know if you're still having difficulties. If you can share a screenshot of the error from your end, that would be extremely helpful.

 

~ Arjay
Upwork
Toluwani's avatar
Toluwani A Community Member


Arjay M wrote:

Hi Toluwani,

 

We understand how you want your concern be addressed immediately. However, I took a closer look and confirmed that there's no beneficiary name mismatch issue that was raised. Your payment method on file is active and ready for use. You may process a withdrawal and let us know if you're still having difficulties. If you can share a screenshot of the error from your end, that would be extremely helpful.

 


Screenshot_20230804_081814_Upwork Talent.jpg

 Yes, the current payment method there is Payooner, and I don't want to use Payooner anymore. I want to add my bank account, which is far more convenient. Anytime I add my bank account, it says it doesn't match the name on my Upwork account. So, I tend to remove it. Now, I've added it again, and it says the same thing. 

 

Also, after adding my bank account, I do receive an email with my financial account name as."Jjoshua Oxborn" whilst my Upwork profile name is Toluwani Akinwande, and it's the same name I have on my ID after name modification was done a year ago.

 

I just want to change my upwork name, so everything will match. If it requires re-verification, then I'd gladly resubmit my ID. 

 

Thank you, I'll appreciate a swift response. 

 

 

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Toluwani,

 

I have followed up with the team handling your account and one of team members will be updating your account soon.

 

Thank you,

Pradeep

Pham Thi Minh's avatar
Pham Thi Minh L Community Member

I have the same issue. I have changed my profile name but when I added a payment method the notification still mentions my old name. Please help!

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Pham Thi Minh,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Micheal's avatar
Micheal M Community Member

Hello

I change my financial name to Micheal Macaulay. 
previously it was Ufoma Micheal. 
my email notification still shows my financial name as Ufoma Micheal, it has not been updated

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Micheal,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork