Financial Account Change

[#1]

My financial account is showing old name. I changed my profile name to "Sukhdev Patidar" but in notificaiton and email it is showing "Irradiant Sw". I want to change it to "Sukhdev Patidar". 

[#2]

Hi there,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us. 

[#3]

Hello. I have same issue. My profile name is**Edited for community guidelines**, but my financial account still have old name(nick name)**Edited for community guidelines**. Can you please help me. Best regards.

[#4]

Hi Mykola,

I checked your account and it looks like our team is already assisting you directly via a support ticket. Please check your ticket number: 30129796 and feel free to reply if you have further questions. 

[#5]

Hello

In your profile, if you correct the name then it's okay. Then Upwork will deposit two small amounts in your given bank account information and Upwork will send you an email to verify those two deposit information once you verify your bank account using the two small deposits, your bank account will be updated to the name which is currently showing in your bank information.

Regards 

Ahsan

[#6]

Financial Account Change

My financial account is showing old name. I changed my profile name to "Vincent Jay Bangquiao" but in notification on email it is showing "Oliver Felix" I just create this name in the past not knowing I will find work here please help. I want to change it to "Vincent Jay Bangquiao". 

[#7]

Hello Vincent,

Thank you for reaching out. I checked your account and it looks like you have already raised a support ticket for your concern. One of our agents will reach out to you soon. If you need furter assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[#8]

Hello Mykola

In your profile, if you correct the name then it's okay. Then Upwork will deposit two small amounts in your given bank account information and Upwork will send you an email to verify those two deposit information once you verify your bank account using the two small deposits, your bank account will be updated to the name which is currently showing in your bank information.

Regards 

Ahsan

[#9]

---

Md Jubayer A wrote:

Hello......

In your profile.... 

Ahsan

---

Why are you spamming this forum with identical wrong (!) responses to ancient, long resolved posts?

[#10]

Hello! I have the same issue with an old name in financial account. Could you help me please?

[#11]

Hi Ekaterina,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#12]

Hi,

I have changed my profile name but when I added a payment method I got this notification:

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Can you please help me with this issue?

Thank you in advance.

[#13]

Hi Irina,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.

[#14]

I am having problem with my profile name. I have already updated it to my real name but the email still shows my old name. Resulting to have mismatch names on my bank account. Please help me solve this issue soonest. Thank you.

[#15]

Hi Czarina,

Please be patient for 72 hours until the review on your new payment method is completed. Regarding your name, I would like to confirm that it was updated. Thank you.

[#16]

Hi Goran. Yes, it has already been updated to my real name which is “Czarina Kristine Vasquez” so it should match my enrolled bank account. But the email says it was my old name “KC Vasquez” please change, it should be “Czarina Kristine Vasquez”

[#17]

I have already changed my profile name to “Czarina Kristine Vasquez” but when I added a payment method the notification still mentions my old name.

[#18]

Hi, my name is not Czarina,
But I have the same issue as she does)

[#19]

Hi Irina,

Your Upwork name needs to be your full legal name. Please keep in mind that you can only add a payment method that is issued on your name or if your name is listed as a beneficiary name. Thank you.

[#20]

i'm having same issue here. i changed my name to MD Faysal Ibne Fayez. but my email still shows my financial account name as MD Faysal Ibne Fayez Fayez. 

i mistakenly wrote "Fayez" twice, when i first joined upwork. 

[#21]

Hi Goran,

days hve passed and my issue still hasnt been resolved. I still have mismatch name. Please fix asap I can’t get my pay due to this issue.

[#22]

Hi Czarina,

I'm sorry about the delay with this. Our team has updated your payment method and you should be able to use it. Thank you.

[#23]

Hi Avery!

 I have the same problem. 

I have changed my profile name, but my name in Financial account still my old name. That is why I cannot add PayPal in payment method.

Please help.

Thank you in advance.

[#24]

Hi Parandzem,

It looks like your  Financial account name has been approved. Can you please complete the W-8BEN form in order to activate your payment method? You can use your own legal name as it appears in your passport or other official documents. 

Thank you.

[#25]

Hi! where can I reach the Customer Support Team? I'm having a same issue as them, different name on my "financial account" name.

Thanks

[#26]

Hi Ricardo,

Someone from our team will reach out to you via support ticket in order to assist you further.