Financial Account Change

[#1]

My financial account is showing old name. I changed my profile name to "Sukhdev Patidar" but in notificaiton and email it is showing "Irradiant Sw". I want to change it to "Sukhdev Patidar". 

[#2]

Hi Nikola,

I have the same issue with an old name in financial account. I've change my name and added bangk account as my payment method, but I got an email from upwork with my old name. Could you help me please?

Thanks
Md Khaledur Rahman

[#3]

Hi Md Khaledur,

Thank you for reaching out to us. Could you please share a screenshot of the email where you see your old name so that we can assist you accordingly? 

[#4]

Hi, I have the same problem, my financial name needs to be changed to a new one, because of this problem I can't withdraw funds to paypal
Can you help me?

[#5]

Hi Vitalii,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#6]

thanks Andrea

[#7]

Hi, I have the same problem, my financial name needs to be changed to a new one, because of this problem I can't withdraw funds to paypal

[#8]

Dear UpWork team, I need your help.
I've already contacted the support team around five times regarding making changes to my financial account. I would say this experience is disgusting! The reason why I trying to make these changes is that my oficial name has changed due to objective reasons (and life curcumastances). Of course, I can prove that fact providing the government issued documents. I contacted support team asking to CHANGE MY NAME, they replies me saying that 'my payment method doesn't match my financial account name' and provided the link to go through the ID verification procedure. I uploaded my passport and bank statement. Then I again received an answer that my payment method still doesn't match my financial account name. WHAT?? What up with that? I received another one link. I did it again, this time I uploaded my ID card and another bank statement. Second time. Next day I received email from support with confirmation of ID verification of another person. Great! And next day I received an email from support that "my name doesn't match my payment method"... Again! This is ridiculous!
Now I deleted all of my payment methods (so as not to distract the staff) and upload my documents again. Please, guys, help! I need to change the name I provided when registered on Upwork. 

[#9]

Hi Alexander,

I'm really sorry to learn that you're having difficulties with your payment method. I have submitted a follow-up to the team handling your case and you should be getting an update via this support ticket with further assistance. 
Feel free to coordinate with the team if you have questions and they will surely assist you accordingly.

[#10]

Same issue

I have the same issue please help. Anyone available? 

[#11]

Hi Belkacem. 

Let me have a member of our support team reach out to you and assist you with your financial account issues. You should get an email notification about your support ticket shortly. 

Thanks for reaching out. 

[#12]

Hello! I have the same issue with an old name in the financial account. Could you help me, please?

[#13]

Hi Claudia,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[#14]

Hi, I am facing the same problem. My Financial Account name did not match my profile name and my bank account name. please help me to update my financial account name.

[#15]

Hi Jahid,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Thanks Nikola

[#17]

I want to change my financial account name, please. It keeps showing up the old name whenever I get a notification about my financial account.

[#18]

Hi Toluwani,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[#19]

Hi, I want to change my financial account name as it's not matching with my bank account and I'm unable to withdraw my funds. Please, this is very urgent, thanks.

[#20]

Hi Toluwani,

We understand how you want your concern be addressed immediately. However, I took a closer look and confirmed that there's no beneficiary name mismatch issue that was raised. You payment method on file is active and ready for use. You may process a withdrawal and let us know if you're still having difficulties. If you can share a screenshot of the error from your end, that would be extremely helpful.

[#21]

---

Arjay M wrote:

Hi Toluwani,

We understand how you want your concern be addressed immediately. However, I took a closer look and confirmed that there's no beneficiary name mismatch issue that was raised. Your payment method on file is active and ready for use. You may process a withdrawal and let us know if you're still having difficulties. If you can share a screenshot of the error from your end, that would be extremely helpful.

---

 Yes, the current payment method there is Payooner, and I don't want to use Payooner anymore. I want to add my bank account, which is far more convenient. Anytime I add my bank account, it says it doesn't match the name on my Upwork account. So, I tend to remove it. Now, I've added it again, and it says the same thing. 

Also, after adding my bank account, I do receive an email with my financial account name as."Jjoshua Oxborn" whilst my Upwork profile name is Toluwani Akinwande, and it's the same name I have on my ID after name modification was done a year ago.

I just want to change my upwork name, so everything will match. If it requires re-verification, then I'd gladly resubmit my ID. 

Thank you, I'll appreciate a swift response. 

[#22]

Hi Toluwani,

I have followed up with the team handling your account and one of team members will be updating your account soon.

Thank you,

Pradeep

[#23]

I have the same issue. I have changed my profile name but when I added a payment method the notification still mentions my old name. Please help!

[#24]

Hi Pham Thi Minh,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

Hello

I change my financial name to Micheal Macaulay. 
previously it was Ufoma Micheal. 
my email notification still shows my financial name as Ufoma Micheal, it has not been updated

[#26]

Hi Micheal,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.