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0bb36d87
Community Member

Financial transactions for my account have been limited

I am getting the below error.

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

 

I have verified my PayPal access as well as I have added a debit card for more options.

 

I am also not able to hire a freelancer I am getting the below error.

 

"offer creation failed"

ACCEPTED SOLUTION

Hi Oluwatobi, 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action weโ€™ve taken.

 

That said, if you need to contact support regarding your financial account, you can:

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 


~ Avery
Upwork

View solution in original post

540 REPLIES 540
luiggi_rosado
Moderator
Moderator

Hi there,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork
babalola-oluwato
Community Member

Please what do I do? My financial account has been suspended. I did not ask for payment outside Upwork nor did I go against any rules.

Hi Oluwatobi, 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action weโ€™ve taken.

 

That said, if you need to contact support regarding your financial account, you can:

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 


~ Avery
Upwork
2445178d
Community Member

Hi Avery,

 

I don't know why I can't withdraw money from my account it says to contact support.

Please help guide thanks.
Bilal

Hi Muhammad,

 

Thank you for reaching out to us. It looks like our team has reached out to you regarding why the withdrawal was suspended at this time. You can check your support tickets herePlease note that a corresponding email is always sent with support tickets, so if the ticket is marked as solved, you can respond to the email to reopen it and direct it to the agent assisting you.


~ AJ
Upwork

I cannot chat with customer support. The icon isn't there. I've done everything to clear cache or use a different browser. I'm a client and it says Financial transactions on your account have been limited due to a failed charge. Can you please contact me?

Hi Dhanvantari,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
e89a0a05
Community Member

I have tried all of these methods and I am  still not able to get the financial hold off of my account. 
Is there a customer service number?

Hi Erin,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork
enkei81
Community Member

Hello, can somebody help me, I filled a ticket 2 days ago but still no reply. #38857318. 

Hi Jan Irving,

 

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.


~ AJ
Upwork

Hi Annie Jane B,

I have tried all of these methods from the help center page and I am still getting issues with 

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

The reason is I give a bonus to the freelancer and money did not cut in one day by Upwork that's why I got suspended. can anyone help me with this it will be helpful.


Hi Dhanraj,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

Hey same case with me but I cannot find Upwork support ANYWHERE!

Hi Muhammad,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Andrea
Upwork

Same issue Financial transactions for(.....) have been limited. Please check your email for additional information or contact customer support. no email .

Hi Mwila,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
Upwork
aitx
Community Member

Hello, 

I have the same issue. i have updated my payment method and made sure that any bill is paid still my account is limited. All my past proposals have been cancelled and I am not able to win new contracts since my clients can not find my profile because of this limitation. 

 

I need to resolve this immediately please as it is causing so much damage to our previous work

 

Thank you

0bb36d87
Community Member

Hi, I have received this error (Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.)when I try adding a card to my billing and payment.

I have checked with my bank the card work fine .

So could you please help me in this regard 

Hello AM,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Upwork
ahmer-shakeel
Community Member

Hello,

 

I'm unable to withdraw funds...Upwork's saying this 

ahmershakeel_0-1662396583210.png

Kindly please help.

Someone please hep me...

Hi Ahmer,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
coussyelsa
Community Member

Hello, I got this message when I went ahead to get paid the funds that I have awaiting: "Your financial account has been suspended. To proceed, please contact Customer Support." I had no notification beforehand and can't think of any reason behind that. I tried the chat bot but it didn't give me any indication as to where to submit a support ticket. ๐Ÿ˜ž

Can you help me? Thank you so much!

Hi Elsa, 


A member of the Customer Support Team will reach out to you through email to assist you further with your concern. 


~ Avery
Upwork
ahmed-chayean
Community Member

Hi 
My account is fully verified . And my payment method is also verified . But when i trying to get paid it looks my finacial account is suspended.  I dont know why its looks like that . So after that I create 5 ticket in several time with in last 2 days . But Ean Hibionada is closing my tickets without any reply and ticket looks solved. 
 But my issue is not solved , even I dont know why its happening ? 
Someone can you please suggest me what can I do now ? 

Hi Naimul,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Upwork
6d021acc
Community Member

Hello! 

 

I've been having a problem with my financial accountt his last month. At the beginning I started having problems because my paypal account was being limited and that's why upwork suspended my financial account. Now I have created a payoneer account and I'm still having the same problemwith my financial account, I would like to know if any of you have had the same problemand how can I solve it. 

 

Thank you so much for reading and I hope you can help me.

By the way, I already contacted support and I'm waiting for their response, however I would like to know if you've had the same problem and how you solved it.

 

ec9ae4d7
Community Member

Hi,

I created a company with my official email address  **Edited for Community Guidelines** account few weeks ago and added my payment methods.  Now I want to do a job posting but the system shows a message that "My Company is Suspended" or " Financial Transactions are Limited ". 

 

Kindly assist about this issue

 

Syed Muhammad Ali Shah

 **Edited for Community Guidelines**

Hi Syed,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Upwork
yunie_
Community Member

Financial transactions for your company have been limited.

 

After paying and having balance as $0, and adding one new card and paypal account, my account continues to be limited. Any help?

Hi Nick,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
yunie_
Community Member

Hi there. anyone to help on this?

Hi Nick,

 

I'm sorry for not following up on this earlier. I've notified the Customer Support team of your concern and one of their agents will be reaching out to you now via a support ticket to assist you further.

~ Luiggi
Upwork
4d80b954
Community Member

I Need to refund $50 to one client to resolve the issue but i don,t  know how can i refund help me please
 

Hi Prabhakar,

 

Thank you for your message. I am sorry to hear about your financial account. I'll have one of our customer support agents reach out to you directly to assist you further.

 

Thank you,

Pradeep

Upwork
4c7c8ff3
Community Member

I am facing an issue regarding payments "Error: financial account has been suspended:. So can you please help me.

Hi Naseer,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork
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