Financial transactions for my account have been limited

[#1]

I am getting the below error.

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

I have verified my PayPal access as well as I have added a debit card for more options.

I am also not able to hire a freelancer I am getting the below error.

"offer creation failed"

[#2]

Hi Kashif,

Thanks for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Hello,

I am reaching out to seek your assistance and advice regarding an issue I am currently facing with my Upwork account. My financial transactions have been limited, and despite contacting Upwork Support and receiving an initial response, there has been no progress or further communication on this issue for two days now. I have tried adding a credit card and checked my bills for any outstanding payments, but there seems to be no apparent reason for this limitation.

Has anyone else experienced a similar issue? If so, could you please share your experience and any possible solutions or advice? Also, if any Upwork moderators or support staff members are reading this post, I kindly request your attention to my case (Request #40235609).

[#4]

Hi Pingchuan,

I am sorry to hear about the status of your financial account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#5]

How do I resolve it?

[#6]

Hi Masha,

I can see that the team reached out to you with more information about the status of your account and instructions on how to resolve the issue with it. You've also raised a ticket responding to their message. Kindly allow 24-48 hours for the team to further review your case you will be getting an update on this page once done. We seek your patience and utmost understanding while sorting this out for you.

[#7]

My account is suspended shows suspended for Your financial has been suspended due to issues with payment methods on file. Please update. 

Both my payment methods on account always worked can I get a fix for this pls?

[#8]

Hi Monroe,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

I have received email regarding my financial transaction have been limited. I have followed all the instructions and submitted all the required documents. They also asked some of my clients to reply some questions and all my clients have replied and its been 2 days. I still see my financial transactions are limited. 

I have sent email to upwork compliance and yet to receive any response from them.

Now, I am seeking support from you to resolve my problem so that I can start normal activities.

[#10]

Hi Md Momin,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[#11]

Hi,

I get this message "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support." But I have not got any email yet. 

I am a freelancer. I am just buying Connects using my own bank card. Don't know what happens.  How is this resolved?

Thank you

[#12]

Hi Nahidul,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[#13]

Hi Moderator Panel 

I am a freelancer and all my clients are outside of upwork. I used to use direct contract with then recurring basis weekly/monthly/other interval based on their requirements. I also used to receive my payments installment basis as per my clients request. Suddenly, Upwork has limited my financial transactions with an existing balance of USD 2023.77 and I have some other existing contract there. 

I have submitted all the documents for their review and I got 'Good to go" mail from verification centre. But still my financial transactions are shown limited. I requested that respective Upwork agent to do it fast so that my earnings are not impacted. They replied it will require another 24-48 hours to review. 

I came to know from my clients that they also received some questions and they replied to Upwork.  So all the required documents are sent to Upwork from both my client side and my side 2 days before. Its been 4 days, I am with this limited financial transaction in my Upwork  account.

I want to know why they have limited my financial transactions? Is there any procedures to make this process more easier, fast and user friendly. For this process, I cannot receive money from my customer and that contracts are being expired.

I am seeking your cordial cooperation regarding this.

[#14]

Hi Md Momin,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#15]

Hi, 

I have an issue with applying for a job, earlier I got a request from Upwork to update tax information in my profile and I just did it, so should I wait for a couple of more days till the hold will be removed or something is wrong and it should have been removed immediately? 

[#16]

Hi Gevorg,

Thank you for your message. I see that your account has been placed on hold due to failed charge on your card. Could you please add a new active card and remove cards with expired and failed charges status?

Thank you,

Pradeep

[#17]

The card I attached does not have any problems, could you please specify what is the exact issue? Thanks in advance.

[#18]

Btw, I changed the previous card, so this one should not have any issues, please take a look once more. 

[#19]

Hi Gevorg,

Thanks for following up. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hi

My credit card is 100% fine, I tried 2 different ones but it did not work.

I need support to reach the billing company and sort it out, my bank says there is no issue on our side.

[#21]

Hi Adi,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Hi Everyone,

I hope you are all doing well.

My financial transactions is limited, I don't know why. Previously, i got a client that was a scammer and my contract was suspended. I did the work if 3 hours before the suspension. I asked support team and they said it's not protected under hourly protective, i said okay. But now i don't now upwork reverse 11 dollars first and send me the email that we are refunding, i raised some questions. Then they suspend my financial transactions and then do a refund of 93 dollars.

Now the 3 hours payment is refunded to the client. 
but my financial transactions is suspended until now?

Can anyone please help me on this?

[#23]

Hi Noman,

I'm sorry to learn about this experience you had with a client and the unexpected refund that's been processed on your account. Please note that when the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed.

I can see that the team has reached out via email with more information and instructions on how to resolve the issue. You've also raised a ticket with the same concern and it's being escalated to the appropriate team for further review. Please allow our team 24-48 hours to review your case and you will be getting an update with one of your tickets on this page once done. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#24]

Hope the support team can help you Norman.

[#25]

Hi, Upwork teams

I got this status after change PayPal account, "Your financial account -__________- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.".

I am not sure what's the problem with that.

Please help me to restore my upwork account.

[#26]

Hi Gurami,

Thank you for your message. I checked your account and noticed that your financial account is already restored now.

Thank you,

Pradeep