Financial transactions for my account have been limited

[#1]

Hello! I have recently create an account to look for work last week. After putting in my billing method, I have received 50 connects but all of a sudden I received an error stating that there was a financial hold. I did not receive any email and the support chat will not connect with anyone, it just keeps taking me to an article for community or academy. What should I do next?

[#2 · Accepted solution]

Hi Tashyra,

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.

That said, if you need to contact support regarding your financial account, you can:

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[#3]

hello, i got same problem with notification that Financial transactions for --- have been limited. Please check your email for additional information orcontact customer support but nothing come to my email, i cannot submit proposal to new a project, i'm new here, Please guide me what to do now?

[#4]

Hi Dedyk,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

Hello,

I just purchased 100 connections and I'm having the same error as all people here. My credit card has already been charged with 15 $ but my account is on hold and I'm getting the following error:

[#6]

My request is saying sloved but my account is still suspended.

The issues was with my billing method but I have input the right details but it's still saying suspended.

I need solution 

I need my account ASAP

[#7]

Hi Miracle,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#8]

Hellp Joanne P,

I am new here and I am having the same problem with primary billing method and my Financial transactions have been limited after I Remove and Add another billing method.

Please guide me to solve this problem.

[#9]

Hi Thanh,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hi LuiggiR, I'm having the same error and I posted it many days ago and no answer, how can I request a full refund since I'm not able to use the platform?

[#11]

My financial account has been put on hold 

**Edited for Community Guidelines**

 i have added a new billing method but upwork still hasn't verified it, why is this happening to me it's almost three weeks now and I still have sent my complaints but they haven't resolved it or responded at least why.

[#12]

Hi Israel, 

Thank you for your message. I checked and see that you were able to create a support ticket for your issue. Our handling team will reach out to you on your ticket to assist accordingly. 

[#13]

Thanks ronna, but it's been days now and I've not gotten anything. 

I don't even know what to do again it's an urgent issue and I had to borrow some funds from a friend so I need to know when they might answer. 

[#14]

Hello Israel,

Thank you for following up. I am stepping in for Ronna. I have shared your request with our assigned team, and I'd like to assure you that they are handling it now. They advise that they will respond to you soon. 

[#15]

Hi girls, 

i met the same issues, did you solve the problems? Could you pls guide me with that as well? Thanks a lot.

[#16]

I also have this issue for months now. I just had the time to work on it. 

I have just updated the card on the account, I have no outstanding balances and I did not have any purchases. I need help lifting the suspension please. Thank you.

[#17]

Hi Jonalyn,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#18]

Hi Joanne, 

I am also having this issue. No matter what I do I can't get the financial error off of my account, have not receievd an error email and I cannot apply for any jobs. Could you also refer my case to a support ticket as well? Here is my account number:  Loren Kinsella (106638299)   Thank you, Loren

[#19]

Hi Loren,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#20]

Hi,

I got the same problem too. I don't see any email being sent to my email. Also I checked my Bank account and  I saw that it charged $15 for the connects. I need help please.

[#21]

Hi Thien,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#22]

Hi,

I'm having the same issue of "financial transactions are limited". I did not receive an email regarding the issue like the accepted solution states. I have gone through all of the steps related to the AI support chat which has not resolved the issue. This platform looks great but unfortunately, it is unusable right now. 

Could I please get a support ticket?

[#23]

Hi Robert,

Thank you for bringing this to our attention. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#24]

Hi Joanne, I have the same issue. I cant apply.

[#25]

Hi Shaira

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep