May 1, 2024 05:53:57 AM Edited May 3, 2024 08:29:46 AM by Andrea G
Hello! I have recently create an account to look for work last week. After putting in my billing method, I have received 50 connects but all of a sudden I received an error stating that there was a financial hold. I did not receive any email and the support chat will not connect with anyone, it just keeps taking me to an article for community or academy. What should I do next?
Solved! Go to Solution.
May 1, 2024 07:12:54 AM Edited May 3, 2024 08:45:22 AM by Andrea G
Hi Tashyra,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
May 1, 2024 07:12:54 AM Edited May 3, 2024 08:45:22 AM by Andrea G
Hi Tashyra,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
May 10, 2024 06:43:11 PM by Dedyk A
hello, i got same problem with notification that Financial transactions for --- have been limited. Please check your email for additional information orcontact customer support but nothing come to my email, i cannot submit proposal to new a project, i'm new here, Please guide me what to do now?
May 10, 2024 08:48:13 PM by Joanne P
Hi Dedyk,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 22, 2024 12:25:58 PM by Fabiana F
Hello,
I just purchased 100 connections and I'm having the same error as all people here. My credit card has already been charged with 15 $ but my account is on hold and I'm getting the following error:
Oct 9, 2024 02:18:59 PM by Miracle E
My request is saying sloved but my account is still suspended.
The issues was with my billing method but I have input the right details but it's still saying suspended.
I need solution
I need my account ASAP
Oct 9, 2024 05:29:38 PM by Ivygail J
Hi Miracle,
I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
May 28, 2024 04:20:01 AM by Thanh T
Hellp Joanne P,
I am new here and I am having the same problem with primary billing method and my Financial transactions have been limited after I Remove and Add another billing method.
Please guide me to solve this problem.
May 28, 2024 04:50:42 AM by Luiggi R
Hi Thanh,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 28, 2024 09:24:33 AM by Fabiana F
Hi LuiggiR, I'm having the same error and I posted it many days ago and no answer, how can I request a full refund since I'm not able to use the platform?
Oct 6, 2024 08:29:46 AM Edited Oct 6, 2024 09:34:04 AM by Ronna P
My financial account has been put on hold
**Edited for Community Guidelines**
i have added a new billing method but upwork still hasn't verified it, why is this happening to me it's almost three weeks now and I still have sent my complaints but they haven't resolved it or responded at least why.
Oct 6, 2024 09:35:52 AM by Ronna P
Hi Israel,
Thank you for your message. I checked and see that you were able to create a support ticket for your issue. Our handling team will reach out to you on your ticket to assist accordingly.
Oct 6, 2024 02:13:25 PM by Israel A
Thanks ronna, but it's been days now and I've not gotten anything.
I don't even know what to do again it's an urgent issue and I had to borrow some funds from a friend so I need to know when they might answer.
Oct 6, 2024 09:17:09 PM by Ivygail J
Hello Israel,
Thank you for following up. I am stepping in for Ronna. I have shared your request with our assigned team, and I'd like to assure you that they are handling it now. They advise that they will respond to you soon.
Jul 31, 2024 05:21:20 AM by Xiaoqian J
Hi girls,
i met the same issues, did you solve the problems? Could you pls guide me with that as well? Thanks a lot.
Jul 7, 2024 04:17:10 AM by Jonalyn A
I also have this issue for months now. I just had the time to work on it.
I have just updated the card on the account, I have no outstanding balances and I did not have any purchases. I need help lifting the suspension please. Thank you.
Aug 13, 2024 10:09:19 PM by Loren K
Hi Joanne,
I am also having this issue. No matter what I do I can't get the financial error off of my account, have not receievd an error email and I cannot apply for any jobs. Could you also refer my case to a support ticket as well? Here is my account number: Loren Kinsella (106638299) Thank you, Loren
Aug 13, 2024 11:55:32 PM by Joanne P
Hi Loren,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Aug 24, 2024 06:51:49 PM by Thien T
Hi,
I got the same problem too. I don't see any email being sent to my email. Also I checked my Bank account and I saw that it charged $15 for the connects. I need help please.
Aug 24, 2024 09:51:43 PM by Joanne P
Hi Thien,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Aug 25, 2024 06:11:57 AM by Robert G
Hi,
I'm having the same issue of "financial transactions are limited". I did not receive an email regarding the issue like the accepted solution states. I have gone through all of the steps related to the AI support chat which has not resolved the issue. This platform looks great but unfortunately, it is unusable right now.
Could I please get a support ticket?
Aug 25, 2024 09:30:50 AM by Ronna P
Hi Robert,
Thank you for bringing this to our attention. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.