Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
- Select Get Support at the bottom of the Help Center page
- Type a question or topic and select "Send." The bot will find relevant Help articles for you.
- If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
- Select "Contact Support" and follow the options provided
~ Avery
Hi there,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Hi Erik,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
~ AJ
Hi Mary,
We designed the feedback system to be double-blind. This means that your client cannot see the feedback that you left until after they leave feedback for you or until the 14-day feedback period expires. This means your client has 14 days to leave feedback from the end of the contract.
At that point, the feedback you and the client have left for each other will become visible in your contracts and your work history if the client has made a payment—we only display feedback on paid contracts.
Hi Kush,
We’ve escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!
~ Grace
Hi Allison,
I see that you've already responded to the support ticket initiated on your account and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
- Select Get Support at the bottom of the Help Center page
- Type a question or topic and select "Send." The bot will find relevant Help articles for you.
- If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
- Select "Contact Support" and follow the options provided
~ Avery
Hi Muhammad,
Thank you for reaching out to us. It looks like our team has reached out to you regarding why the withdrawal was suspended at this time. You can check your support tickets here. Please note that a corresponding email is always sent with support tickets, so if the ticket is marked as solved, you can respond to the email to reopen it and direct it to the agent assisting you.
~ AJ
Hi Muhammad,
We followed up with the team to get them to update your ticket. Please refer to your ticket if you have any concerns as it is best if they receive it to make sure they're updated with your questions, even feedback.
~ AJ
Hi Muhammad,
It would be best if you hold off on continuously updating the ticket and give them time to get to your ticket as they're having a high volume of requests at the moment. Every time you update the ticket, it goes back to the end of the queue and the team responds to the oldest ticket first.
Every time you send a follow-up, your ticket reflects the date and time it was last updated so the team might not be seeing your support ticket as it goes back to the end of the queue.
I'll follow up with them again, but I highly suggest that you wait until they respond, before sending another message.
~ AJ
Hi Erin,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Hi Monjur,
It looks like you've already contacted the appropriate team about your concern, and a support ticket has been set up. Please allow our team time to further review and we suggest you continue coordinating with the team through that ticket here so that they can assist you accordingly and more efficiently.
Hi Jan Irving,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.
~ AJ
Hi Dhanraj,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
