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A's avatar
A M Community Member

Financial transactions for my account have been limited

I am getting the below error.

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

 

I have verified my PayPal access as well as I have added a debit card for more options.

 

I am also not able to hire a freelancer I am getting the below error.

 

"offer creation failed"

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi Oluwatobi, 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.

 

That said, if you need to contact support regarding your financial account, you can:

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

 

 

Update: 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!


~ Avery

View solution in original post

1,568 REPLIES 1,568
Mohammed's avatar
Mohammed A Community Member

Hi

Hope you're well. 

 

I've already an amount in the account but this message is still appearing :

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

 

I can't hire or resume the on hold contracts, so could you assist please? 

 

Regards, 

 

 

Goran's avatar
Goran V Retired Team Member

Hi Mohammed,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.

~ Goran
Upwork
Riverse's avatar
Riverse R Community Member

SAME.
I am unable to make payments. I get this message "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."

 

PLEASE HELP

Pradeep's avatar
Pradeep H Retired Team Member

Hi Riverse,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Frank's avatar
Frank D Community Member

i have a problem with my account hi is a limited i paid the billing but for now not active and i want to start my projects

Bojan's avatar
Bojan S Community Manager

Hi Frank,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you! 

~ Bojan
Upwork
Taiwo's avatar
Taiwo O Community Member

Pls someone should  help me, I received this on my upwork account  just now.

 

Financial transactions have been limited. Please check your email for additional information or contact customer support.

 

Pls someone should  help.me here 

Robert's avatar
Robert Y Community Member

It could be something to do with the "article on business management" job for $839. Was it really a writing job?

Taiwo's avatar
Taiwo O Community Member

Yes it's a writing job Mr robert

Robert's avatar
Robert Y Community Member

It's just that a lot of jobs with payments that far exceed the freelancer's normal rate turn out to be something that violates the terms of service. Anyway, the Upwork staff will let you know what the problem is. 

Taiwo's avatar
Taiwo O Community Member

It's a writing  project on article  and the client  is willing  to pay more money for job sometimes.

Taiwo's avatar
Taiwo O Community Member

Pls sir, normal rate as how?

Robert's avatar
Robert Y Community Member

Your adverised rate is $10 an hour. In addition to that, all your jobs are for $5 except the $800 one. An anomaly like that raises suspicions. As I said, the staff will explain exactly why financial transactions have been limited.

Taiwo's avatar
Taiwo O Community Member

Okay, pls when will they message  me on this?

Robert's avatar
Robert Y Community Member

When they see your post here, they will open private correspondence with you about the problem.

Taiwo's avatar
Taiwo O Community Member

Thanks sir

Andika's avatar
Andika E Community Member

hi mr.robert I have a problem, my financial transaction is on hold.I have added a new payment method.but nothing changed.and also no email came in.I have asked for help several times,but no response.this has happened for two weeks. my work payment can't be sent because of this. can you help me. thanks.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Andika,

 

I am sorry to hear about the action taken on your financial account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Taiwo,

 

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Shehriyar's avatar
Shehriyar A Community Member

Hi Luiggi R,

I am facing the same issue with my account (Financial transactions have been limited. Please check your email for additional information or contact customer support.). I have emailed the Upwork support center, but it has been a few weeks now and the problem is still not resolved. Kindly help me out with this issue. Thank you!

Nikola's avatar
Nikola S Retiring Moderator

Hi Shehriyar,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Pradip's avatar
Pradip D Community Member

Hi,
Financial transactions for 
Pradip Dabhi (18028493) have been limited. Please check your email for additional information or contact customer support.
This message shown on my dashboard from last 10-15 days, due to this I'm not able to purchase connect or premium membership.
Please guide me.

Thanks,
Pradip D.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Pradip,

 

Thank you for your message. I am sorry to hear about the action taken on your account. I see that you are already communicating with the relevant team via a support ticket here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern.   

 

Thank you,

Pradeep

Pradip's avatar
Pradip D Community Member

Hi Pradeep,
Please find attachment, help me how to resolve this "Financial transactions for Pradip **Edited for Community Guidelines** (18028493)  have been limited. Please check your email for additional information or contact customer support." and how many days it takes to resolve. Hope it resolve as soon as possible!

Thanks,
Pradip D.

 

**Edited for Community Guidelines**