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f21098fc
Community Member

Financial transactions for my account have been limited

Hello! I have recently create an account to look for work last week. After putting in my billing method, I have received 50 connects but all of a sudden I received an error stating that there was a financial hold. I did not receive any email and the support chat will not connect with anyone, it just keeps taking me to an article for community or academy. What should I do next?

ACCEPTED SOLUTION
LuiggiR
Moderator
Moderator

Hi Tashyra,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.

 

That said, if you need to contact support regarding your financial account, you can:

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~ Luiggi
Upwork

View solution in original post

217 REPLIES 217
LuiggiR
Moderator
Moderator

Hi Tashyra,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.

 

That said, if you need to contact support regarding your financial account, you can:

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~ Luiggi
Upwork
a6eb2fee
Community Member

hello, i got same problem with notification that Financial transactions for --- have been limited. Please check your email for additional information orcontact customer support but nothing come to my email, i cannot submit proposal to new a project, i'm new here, Please guide me what to do now?

Hi Dedyk,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Joanne
Upwork
c36a4c5e
Community Member

Hello,

I just purchased 100 connections and I'm having the same error as all people here. My credit card has already been charged with 15 $ but my account is on hold and I'm getting the following error:

c36a4c5e_0-1716405934087.png

 

d94cd540
Community Member

Hellp Joanne P,

I am new here and I am having the same problem with primary billing method and my Financial transactions have been limited after I Remove and Add another billing method.

Please guide me to solve this problem.

Hi Thanh,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
c36a4c5e
Community Member

Hi LuiggiR, I'm having the same error and I posted it many days ago and no answer, how can I request a full refund since I'm not able to use the platform?

7b646e2a
Community Member

Hi LuiggiR!

 

Please I need help!

I have my account blocked, but I see no reason my account to be blocked. just as other users replying to this articule
At first it seems it was because of credit cards declined, but now I have two of them accepted, but I’m still blocked. Also there wasn't a clear reason to be declined. I called the bank and VISA and they said everyhthing is OK.

Please I need Help! I invested many hours in making my profile look good. Also sending proposals (many of them pending) and I'm sure at this point I lost some job opportunities.

Hi Gonxalo,

 

Thank you for your message. I am pleased to inform you that your account has been restored now.

 

- Pradeep

Upwork

Ok Thanks

Hi PradeepH, 

 

Hello! My account is temporarily on hold. After I added my billing method, I received an error message stating there was a financial hold on my account. I did not receive any email, and the support chat will not connect with anyone; it just keeps taking me to an article for the community or academy. I already checked my billing method, and everything is good. Please kindly advise. I really need my account to be restored asap. Thank you.

Hi Arold,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork

Help me

794b8a3b
Community Member

Hi,

 

I am experiencing the same situation. I accidentally added the wrong payment method and UpWork restricted my account (Financial transactions for XXXX XXXX (XXXXXX) have been limited. Please check your email for additional information or contact customer support.)  I have followed all the steps from the email to remove the restricted payment method with the ones that are both approved by the bank and Upwork. However, Upwork is still holding my account. I have been trying to reach out to the support but can never get my ticket submitted to the support team and always stuck with the chatbot. 

 

Thank you!

chkashan
Community Member

I have changed the billing method twice butt still showing this message .Financial transactions for Muhammad Waqas (31946670) have been limited. Please check your email for additional information or contact customer support.

Hi Matty and Muhammad,

 

I am sorry to learn about the limitation on your account. I checked with the relevant team and I am pleased to inform you that your accounts have been restored now.

 

- Pradeep

Upwork

please my account has been suspended because of a declined card, i got the email to update the card which i have done and it has been accepted but upwork have not restored my account, i cant get hold of human support as am stock with a chat bot. This seems to be a common problem here as i have seen and you have been very helpful. please help me out. thanks

f6dd790a
Community Member

This exact thing has happened to me. I have never received an email notifying me of my financial transactions being limited. I have attempted to add multiple cards. Please advise.

Hi Dreia, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
fe3546c9
Community Member

My financial account has been suspended wih unknown reason . I don't know what i will do . Could you help me?

Screenshot 2024-05-01 123813.pngScreenshot 2024-05-01 123652.png

Hi Mehmet,

 

I am sorry to hear about the action taken on your account. I followed up with the relevant team and I am pleased to inform you that your account has been restored now. Feel free to message us if you need any other assistance.

 

- Pradeep

Upwork

I have encountered a similar issue; I updated my payment card, and the platform notified me of successful updates, but I still face this situation. Please assist me; I cannot apply for jobs now.Screenshot 2024-05-13 111836.png

Hi Ly,

 

I am sorry to hear about the action taken on your account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork

I'm facing the same problem,

3f2609d8_0-1715616957040.png

Help Me please

Hi Eric,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in clearing your financial account issue.

 

~ Arjay
Upwork

I am having the same exact issue.

5f2932a3
Community Member

Hello!

I have this problem with my account.. I have tried adding different payment methods that all work outside upwork, but still no use. My credit card was charged for three times.

I have also tried all the methods in the articles posted on the help center, still no joy. 

I hope someone can help me.

 

- Carolina M.

Hi Carolina,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
a7c0adce
Community Member

Hello,

Please I need urgent assistance as I have been suspended for the past two weeks from upwork and this has greatly set me back.

The problem: I tried adding my debit card and it failed both times and then the error message attached below appeared on my screen and has not left since then.

I have tried many ways to find a solution by writing to upwor and just trying to get in direct contact with customer support to no avail.

I am new to upwork and this is a huge inconvinience to me seeing as I am trying to become a very active freelancer on the platform.

@moderators kindly assist me on this issue as soon as possible.

Thank you.

Here are steps you can take to escalate your issue:

  1. Support Tickets: If you haven't already, make sure to open a support ticket through Upwork's help center. Explain your situation in detail, including the attempts you've made to add your debit card, the error message received, and the impact this limitation is having on your work.

  2. Upwork Community Forums: You can post a detailed explanation of your issue in the Upwork Community forums where moderators and other community members may offer advice on what to do next or how to expedite your support request.

  3. Email: If you received any email notifications regarding the suspension, reply to those emails directly to reach out to the support staff.

  4. Social Media: In some cases, reaching out to Upwork via their social media channels (like Twitter or LinkedIn) can get the attention of their support team and help expedite your request.

  5. Live Chat: Check if Upwork's help center offers a live chat feature. If available, this can sometimes offer a quicker response.

Make sure to provide all relevant details and be polite but persistent. Because financial transactions are a sensitive area, account limitations can sometimes take longer to resolve due to security checks and verifications Upwork must perform.

Keep in mind that account limitations are often placed automatically as a security measure, and clearing them up can require a manual review which may take time.

Hi Akor,

 

I have followed up with the team handling your account and I am pleased to inform you that your account has been restored now. Feel free to message us if you need further assistance.

 

- Pradeep

Upwork
f6d5c2ae
Community Member

 

Hi Armanda,

 

I am sorry to hear about the action taken on your account. I am pleased to inform you that your account is already restored now.

 

- Pradeep

Upwork

Hi,

I have exactly similar issue for almost a month. I have also lodged a ticket complaint (# 46875734) 5 days ago but didn't get any response, please help.

 

Muhammad Ali

89edcc7b
Community Member

Hello..

I need an urgent solution on my account, it has been limited for almost a week even though I have added a new billing method. This is really slowing my work down. How can the restriction be lifted?

I can't purchase connect or do anything !! 
it's really frustrating 😪

Hi Timi,

 

I'm sorry about the delay in getting back to you. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
yousafahmad
Community Member

I'm getting the message as per the subject line and not sure how i can resolve it. I have contacted my bank and it is not an issue on their end.

Hi Yousaf,

 

Thank you for reaching out and reporting this here. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
lucioric
Community Member

How?. My ID card is in Spanish, that is not English but shares the same alphabet, and i haven’t had problem, but I think that Upwork as a global Marketplace should have support for all oficial languages for the ID cards. More nowadays that there are optical character recognition tools and translation tools.
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