Financial transactions for my account have been limited

[#1]

Hello! I have recently create an account to look for work last week. After putting in my billing method, I have received 50 connects but all of a sudden I received an error stating that there was a financial hold. I did not receive any email and the support chat will not connect with anyone, it just keeps taking me to an article for community or academy. What should I do next?

[#2]

Hi JeevaLalitha,

I checked your account, but I do not see any previously added billing method. Are you referring to a different account? If you do, please send me a private message by clicking on my name and share the details of the account. 

I'd also like to remind you to refrain from reposting previous replies in the community. Please be mindful of the community guidelines when posting. 

[#3]

Hi. The billing methods I use wont work. I have tried multiple payment methods, but none of them work. It says payment failed and to update the payment. I have tried that with multiple cards and a paypal account. 

I have checked with my bank and can use these paymeny methods on other sited.

[#4]

Hi Joachim,

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#5]

Hi, 
I'm facing issues as "We found a problem with your primary billing method and to put it on hold. Update it now." 

& "Your financial account -P**** U**** (55XXXX49)- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account." 

I have already updated my new card details but it is still showing the same message as displayed above. 

[#6]

Hi Prakash,

I am sorry to hear about the action taken on your account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#7]

Hi Pradeep,
Thanks for your reply but its been a month that i have been struggling to post a project. My card was verified earlier and also I have reupated the card.

I dont know why there no proper customer support channel in UpWork. 

Due to this I have to move to Freelancer .com 

[#8]

I have added anther payment method and settled the debt, but i cannot re-start my workers contract, keep getting the attached. Can't find an avenue to contact customer support.

[#9]

not attached, above message

[#10]

Hi Sarah,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[#11]

Today, I created my Upwork account and paid for connects using my debit card. Although my profile shows the connects, I received a notification stating there is an issue with my billing method and that it’s been put on hold. Additionally, there’s an error indicating that financial transactions on my account have been limited. The payment has been deducted from my account, but I’m unable to use my Upwork account. The tabs to apply for jobs are disabled, and I can’t make any changes because all tabs are inactive. Could you please guide me on how to resolve this?

[#12]

Hi Marryam,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#13]

Hi Upwork teams, Greetings.

This is Gopal and I am using a Upwork account

Today, I tried to login my account and it says "Your financial account -__________- has been suspended due to issues with payment methods on file.

Please update payment methods to restore full functionality to your account.".

There is nothing changed on my financial account and the payment method already exists.

I am not sure what's the problem with that.

Please help me to restore my upwork account.

[#14]

Hi Gopal,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Hi, my client account seems to be locked due to an expiring payment method. I've updated the payment method but my account still seems to be locked. Please advise.

[#16]

Hi Raymond,

I am sorry to learn about your account status. I’ve escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.

[#17]

Hi, I am seeing the same issue, however the new "forethought" bot chat process doesn't give any option except to get stuck in a loop continually suggesting the same help articles and asking for more detailed information. Can I please have a support ticket raised so I can have the issue resolved. I also received no email from the trust and support team about limitations.