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gurtejsingh11
Community Member

Foolproof and scammers still find ways to exploit the system.

Upwork has become a popular platform for freelancers to find work and clients to find freelancers for various projects. However, concerns have been raised over the safety and security of the platform, particularly for freelancers who have reported instances of being scammed and losing their hard-earned money.

One of the main issues that freelancers face on Upwork is the platform's 20% service fee, which is charged on all completed projects. This fee can be a significant amount, particularly for freelancers who are just starting out or who rely on Upwork as their primary source of income.

Furthermore, many freelancers feel that Upwork is not listening to their concerns and is not taking sufficient measures to protect them from scams and fraudulent activities. While Upwork has implemented some security measures, such as verifying clients' payment methods and using an escrow system for payment, these measures are not foolproof and scammers still find ways to exploit the system.

Freelancers have reported instances of clients disappearing without paying for completed work, requesting additional work beyond the original scope without paying extra, or asking for refunds after the work has been completed and delivered. In some cases, scammers have even posed as legitimate clients and used stolen credit cards to pay for projects, leaving freelancers to deal with chargebacks and the loss of their hard-earned money.

In response to these concerns, Upwork has stated that it takes security very seriously and is constantly working to improve its platform and security measures. However, many freelancers feel that more needs to be done to ensure their safety and security on the platform.

Some freelancers have suggested that Upwork could do more to verify clients' identities, such as requiring clients to provide additional information or documents to prove their identity and legitimacy. Others have suggested that Upwork could implement stricter penalties for clients who engage in fraudulent activities or fail to pay for completed work.

Ultimately, Upwork's success relies on the satisfaction and safety of its freelancers and clients. It is important for Upwork to listen to the concerns of its freelancers and take meaningful action to address these concerns. Until freelancers feel confident that their hard-earned money and time are safe on the platform, many may be hesitant to continue using Upwork as their primary source of income.

2 REPLIES 2
0e6e7259
Community Member

It's true that while Upwork has become a popular platform for freelancers, concerns over safety and security remain a persistent issue. The 20% service fee charged on completed projects can be a major expense for freelancers, and the risk of fraud or scams can be high.

Upwork has implemented several security measures, such as verifying clients' payment methods and using an escrow system for payment, to protect freelancers from fraudulent activities. However, these measures are not always foolproof, and some freelancers have still reported instances of being scammed.

To address these concerns, Upwork needs to take a more proactive approach to verifying clients' identities and ensuring that they are legitimate. This could involve requiring clients to provide additional information or documents, such as a valid ID, to prove their identity and legitimacy.

Additionally, Upwork should consider implementing stricter penalties for clients who engage in fraudulent activities or fail to pay for completed work. This could include suspending or banning clients who are found to be engaging in fraudulent activities or failing to pay for completed work.

Ultimately, Upwork needs to prioritize the safety and security of its freelancers to ensure their continued success on the platform. By taking meaningful action to address these concerns, Upwork can maintain its reputation as a trusted and reliable platform for freelancers and clients alike.

I understand how frustrating and disappointing it is to encounter such a situation where you have been a victim of fraudulent activity on a platform that you trust. As a freelancer, I work hard to provide quality services to clients and rely on the security and protection provided by Upwork to ensure a fair and transparent work environment.

However, the experience that I have faced has shaken my trust in Upwork's ability to safeguard its freelancers. The fact that a client could abuse the system and have their bonus payment refunded without my consent is unacceptable. It is not only a financial loss for me but also a breach of the trust that I have placed in Upwork.

I urge Upwork to take this matter seriously and ensure that appropriate measures are in place to prevent such incidents from happening again in the future. Upwork must prioritize the safety and protection of its freelancers and ensure that they are not left vulnerable to fraudulent activities.

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