Forgot my password and cannot access the email address associated!!!

[ac39a000]

I forgot my password of my original  Upwork account and I can't  access the email address associated with the account, because my macbook where I had saved my private data have been lost.

I only know my username and the associated email address name itself though if that would help.

Please help, I need to get my account back and start working.

[e73cb4a0]

You need to to recover your email adress anyhow after recover that you can also able to recover your upwork account , Upwork security policy is too much strong so you can't doing anything without recover email.

[ac39a000]

I cannot recover my email adress.

[812dd08c]

Hi Xiaoyi,

Could you please click on my name above this post and send me a private message with the email address associated with your main account? Looking forward to your response.

[ac39a000]

Hello, please check your inbox.

[812dd08c]

Hi Xiaoyi,

I can confirm that I did receive your message and we truly appreciate you sharing your main account information. I have also shared this with the appropriate team and one of the members will be in touch via a support ticket to assist you further. You can access your ticket and coordinate with the team on this page.

[ac39a000]

Hi Arjay,

There was no further response, what should I do next? Is there an estimate time of waiting? I'm already waiting 5 days for the response.

Best regards,

Xiaoyi

[pradeephele]

Hi Xiaoyi,

Thank you for your message. I checked the account linked to the shared email address and noticed that our support team has already reached you via a support ticket. You can view and respond to the support ticket from the notification sent to the same email address to communicate with our team. 

Thank you,

Pradeep

[ac39a000]

Hi Pradeep,

As I don't have access to the email address associated with my main Upwork account shared before, I hoped that someone will contact me on the new account here.

Thanks a lot.

Xiaoyi

[812dd08c]

Hi Xiaoyi,

Thank you for your following up on this and this additional information. I have submitted a follow-up to the team handling your case and you should be able to access your ticket on this page where you can coordinate with them to resolve the issue with your main account.

[ac39a000]

Hi Arjay,

The support ticket page has moved! I don't know what happened.

Xiaoyi

[tinker_bell3]

Hi Xiaoyi,

Could you please try checking the email address associated with your Upwork account and see if you were able to receive the email sent by our team? You should be able to respond directly to the email. 

[ac39a000]

Hi Joanne,

I cannot have access to the email address associated with my main Upwork account. Could you please contact me on this newly registered account?

Xiaoyi

[759e32fa]

Hello Xiaoyi,

Could you please send me the email address associated so at least our team knows which account it is?

[81852f33]

The longest time and days could possibly to wait is in on 7days waiting for the approval review on proposal projects . Clients well contact you if already approveds