Solved: Freelance plus subscription cancellation and ... - Page 2

Dishant A · ‎11-28-2020

My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request?

Isuru H · ‎08-11-2024

Dear Pradeep,

I'm not complaining about the charge for the subscription, as it was my own oversight in failing to cancel the service before the next billing cycle began. Because I recognized Upwork as the best platform for freelancers, I didn’t scrutinize every detail. I might have subconsciously assumed that you wouldn’t charge me without my consent. Even if you did, I expected you to inform me in advance, allowing me reasonable time to make a decision, similar to how Canva operates as a reputable company.

The reason I am temporarily downgrading this service is not because it isn't worth the price but entirely due to the financial difficulties I am currently facing. I understand that $20 might be a small amount for some, perhaps even what you'd spend on a cup of tea, but for me, it's the money I've set aside to pay the annual service charge for my daughter's primary school. In fact, most government schools charge even less than $20.

Therefore, I kindly request a refund, as I canceled the subscription within an hour of activation without using any of the subscription features. I also informed you in this section, which was the only way I found to reach you.

Thank you very much for your kind consideration.

Sincerely,
Isuru Herath

View solution in original post

Joanne P · ‎08-11-2024

Hi Isuru,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne

Jerome M · ‎03-21-2023

Hi, i would like to cancel my subscrition membership on upwork and get refunded. Because i had no time to work with upwork due to my busy schedule on work, thank you.

Annie Jane B · ‎03-21-2023

Hi Jerome,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Faisal T · ‎02-11-2024

Hi Elvan
Could you help me?
My Plus membership automatically renewed but
I want to cancel my membership and refund my money on Upwork

please this Ref Id 664936163 money back ,

ı coundt reach anywhere

Pradeep H · ‎02-12-2024

Hi Faisal,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Alaa A · ‎05-16-2023

Hey Upwork,

Today, Upwork deducted for Membership Plan Renewal Charges but I don't want to continue with updated plan so I want to cancel plus plan and refund

Thanks,

Annie Jane B · ‎05-16-2023

Hi Alaa,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Dimple C · ‎07-26-2023

My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request?

Chlor S · ‎02-05-2024

Hello,

I was also been charged by 14.99usd automatically for the membership billing even though i didnt want it anymore. Please help me to get a refund. I am hoping for your response. Thank you.

Ref id: 403707601689

Nikola S · ‎02-06-2024

Hi Chlor,

Thank you for reaching out to us. I’ve escalated your request to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

Waynezion B · ‎08-19-2024

Hi there,

The same case happened to me and I would like to request upwork team to refund me the $14.99 amount that has been taken from my bank. Please unsubscribe me & issue me refund on urgent base. Thank you.

Pradeep H · ‎08-19-2024

Hi Waynezion,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Maria M · ‎09-01-2024

Hi There,

I have been charged $19.99 for Membership fee (Subscription Renewal Charges).

I never know that upwork will automatically take payment from my card.

And I never wanted to renew my subscription.

I don't want to get anymore connects.

And I don't want renewal of subscription.

I would request upwork team to refund me the $14.99 amount that has been taken from my bank.

Also they can take the connects from my account.

As I don;t want them.

Also I don't want any Paid subscription in future.

Please unsubscribe me & issue me refund on urgent base.

Sophie A · ‎09-01-2024

When you subscribe to a Plan, it means it will be renewed each month until you cancel the renewal yourself. You won't be asked for permission each month. You can go back to Freelance Basics by going into your Settings and following the steps.

Ronna P · ‎09-01-2024

Hi Maria,

I checked and see that you currently have an open support ticket with the handling team regarding your request. Our team will be reaching out to you directly on your ticket to assist you accordingly.

~Ronna

Micaela Q · ‎05-25-2022

Hi, I want to make a refund also from my last billing in my agency plan. I remembered canceling the plan few days ago and not sure why I'm still being charged.

Annie Jane B · ‎05-26-2022

Hi Micaela,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Michelle M · ‎06-26-2022

Hi, I just got billed a couple of hours ago for the premium membership that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support.

Annie Jane B · ‎06-26-2022

Hi Michelle,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Kent P · ‎06-23-2022

Hi, I just got billed a couple of hours ago for the premium membership that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support.

Pradeep H · ‎06-23-2022

Hi Kent,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

Vitaliy B · ‎07-01-2022

Hi, I just got billed a couple of hours ago for the premium membership Freelancer Plus that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support.

Annie Jane B · ‎07-02-2022

Hi Vitaliy,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Andy X · ‎10-26-2022

Hi, I just paid for the premium membership Freelancer Plus that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support.

Reference ID 525230866
Date Oct 27, 2022
Type Payment
Description Paid from PayPal andyxia920@gmail.com
Amount $14.99

Althaf C · ‎03-07-2023

Freelance plus subscription cancellation and refund

My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request?