Solved: Freelance plus subscription cancellation and ... - Page 3

Dishant A · ‎11-28-2020

My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request?

Isuru H · ‎08-11-2024

Dear Pradeep,

I'm not complaining about the charge for the subscription, as it was my own oversight in failing to cancel the service before the next billing cycle began. Because I recognized Upwork as the best platform for freelancers, I didn’t scrutinize every detail. I might have subconsciously assumed that you wouldn’t charge me without my consent. Even if you did, I expected you to inform me in advance, allowing me reasonable time to make a decision, similar to how Canva operates as a reputable company.

The reason I am temporarily downgrading this service is not because it isn't worth the price but entirely due to the financial difficulties I am currently facing. I understand that $20 might be a small amount for some, perhaps even what you'd spend on a cup of tea, but for me, it's the money I've set aside to pay the annual service charge for my daughter's primary school. In fact, most government schools charge even less than $20.

Therefore, I kindly request a refund, as I canceled the subscription within an hour of activation without using any of the subscription features. I also informed you in this section, which was the only way I found to reach you.

Thank you very much for your kind consideration.

Sincerely,
Isuru Herath

View solution in original post

Annie Jane B · ‎03-07-2023

Hi Althaf,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

Maliha S · ‎04-02-2023

Hi, I just got billed a couple of minutes ago for the premium membership that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support.

Annie Jane B · ‎04-02-2023

Hi Maliha,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Edouard H · ‎04-10-2023

Hello,
I just received a Freelance Plus subscription renewal notification. But I don't want to subscribe anymore. I would like to proceed with requesting a refund but there is no way for me to contact support. Below are information of the last transaction done on my account that I would like to cancel.

Financial account: SQUAD TECH LTD

Reference ID: 572266462

Pradeep H · ‎04-10-2023

Hi Edouard.

Thank you for your message. I checked your account and noticed that your billing cycle starts on the 13th of every month. That said, you will not be charged for the Freelancer Plus plan if you downgrade your membership before April 13th. To downgrade from Freelancer Plus to Freelancer Basic:

Go to Settings › Memberships & Connects
Select View or Edit Membership Plan
Choose the Switch to Basic button on the Basic plan

Feel free to message us if you need further assistance.

Thank you,

Pradeep

Edouard H · ‎04-11-2023

Hi Pradeep,

Thank you for your reply. I have already done the change you described in your message. I have done it since last month. But I have been billed on my agency account. The thing is that I have no plan on continuing starting from this month. Obviously, the billing cycle of my agency (April 10th) is different from the one of my personal account (April 13th). Please kindly refund for the last transaction on the SQUAD TECH LTD agency account.

Andrea G · ‎04-11-2023

Hi Edouard,

Thank you for following up. I shared your request with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Sultan A · ‎04-16-2023

Hey, I have the same issue. I was billed for Freelancer Membership and want a refund for this month. Thank you! Was billed today.

Annie Jane B · ‎04-16-2023

Hi Sultan,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

Hady A · ‎05-23-2023

Hi, I was billed a couple of days ago and would like a refund too as I am no longer using upwork. I stopped using it two months ago, and I was billed for the last two months without even using the platform. Can I be refunded for the last two months or at least the last month? Thanks!

Joanne P · ‎05-23-2023

Hi Hady,

I've shared your concern with the team. One of our agents will assist you directly via a support ticket.

~ Joanne

Marocico A · ‎01-29-2024

Hello Joanne Marie,
My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request?

Arjay M · ‎01-29-2024

Hi Marocico,

Arjay here stepping in for Joanne Marie. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Arjay

Hazem A · ‎07-23-2023

Hi there,

i have a problem as i got billed as a freelancer plus member twice without my permission while im very sure that i disabled any auto renewal box in the first time, im even un active on upwork if you checked my activity and login, i discovered this morning while checking the upwork mail for the first time in a while that i got billed for april and june automatically without any permession so i need to refund those billings and desperatly cant reach real human support.

Pradeep H · ‎07-24-2023

Hi Hazem,

I apologize for the inconvenience you have experienced. I understand how important it is to have control over your account and billing. We would be happy to help you with this issue.

I have shared your concern with the relevant team and one of our team members will reach out to you soon to investigate this further.

Thank you,

Pradeep

Carlos G · ‎07-26-2023

Hello everyone, as many in this thread, I had my Freelance Plus subscription auto-renewed.
Already canceled for the next month, but I really didn't want it for this month to happen, and I want to initiate the refund process, as other state is hard to get a hold on Upwork customer support, would be possible to have someone to reach me?

Thank you

Carlos G · ‎07-27-2023

Any reason why my request was skip over?

Arjay M · ‎07-27-2023

Hi Carlos, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here to assist.

~ Arjay

Dimple C · ‎07-26-2023

My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. please provide me my refund asap

Nikola S · ‎07-26-2023

Hi Dimple,

Thank you for reaching out to us. I shared your request with our team and one of our agents will follow up with you via a support ticket as soon as possible.

~ Nikola

Christopher H · ‎08-17-2023

I have been charged $14.99 for Membership fee (Subscription Renewal Charges) and I never knew that upwork would automatically take payment.

Ref ID:

607412185
607412186

I don't need to renew my paid subscription so if you could assist me to unsubscribe and please issue me a refund I would appreciate it.

Thanks,
Chris Hampson

Luiggi R · ‎08-17-2023

Hi Christopher,

I can see that you've already raised a ticket regarding your concern; please allow 24-48 hours for the Customer Support team to contact you and assist you further.

~ Luiggi

Caroline M · ‎08-17-2023

ooohhh there is an Upwork membership fee applicable I did not know?

Bayram M · ‎09-01-2023

Hi There,

I have been charged $14.99 for Membership fee (Subscription Renewal Charges).

Ref id you can check in my payments!

I never know that upwork will automatically take payment from my card.

And I never wanted to renew my subscription.

I don't want to get anymore connects.

And I don't want renewal of subscription.

I would request upwork team to refund me the $14.99 amount that has been taken from my bank.

Also they can take the connects from my account.

As I don;t want them.

Also I don't want any Paid subscription in future.

Please unsubscribe me & issue me refund on urgent base.

Thanks
Kings regards!

Luiggi R · ‎09-01-2023

Hi Bayram,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Freelance plus subscription cancellation and refund