Freelancer Plus- Benefits not showing

[3b6efd7f]

Hey there! I signed up to the Freelancer Plus last March 31 but the benefits it's still not showing. It's beyond 48 hours. 

Can someone help? Thank you so much! 

[759e32fa]

Hi Kathryn,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[3b6efd7f]

Thanks much Annie!

[iamzahidhusssain]

Hi Moderator Annie Jane B -  csn you tell me I have bought freelancer plus membership 24 hours has been spent out but still badge is not visible.

other benefits ate enabled but badge is not visible.

Thanks 

[ArjayM]

Hi Zahid,

Arjay here stepping in for Annie Jane. Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[iamzahidhusssain]

Hi Arjay, what about if a someone needs urgent help?
he/she must have to wait 24-48 hours of response?
if yes it will be worse services for those who pay to upwork.

Thanks

[759e32fa]

Hi Zahid,

As you can imagine, the response time of our support team varies depending on the volume of requests we are receiving and tickets are responded to in the order they are received.

24-48 hours is the recommended time frame but please know that this changes, and it may take less or more time.