Freelancer didnt deliver on project, requesting a refund. What are my options?

[5a1864f6]

we hired a freelancer on upwork who agreed to develop an integration which was not possible. He did over 140 hours of work only to find out the integration was not possible. We have requested him to refund us but he said he cannot and we have to wait until this integration is allowed by the third part application (if ever). 

What are our options?

[PradeepH]

Hi Steffen,

Thank you for your message. I am sorry to hear about your experience with the freelancer. On the Hourly contracts, you must file any dispute by Friday after a billing week closes. For example, if you receive the week’s invoice on Monday at noon UTC, you have from then until Friday at midnight UTC to review those hours and file a dispute. Click here to learn more about filing an hourly dispute. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep