Give a refund with additional funding

[#1]

Hi dear Upwork Community,

I am a freelancer, and we decided amicably with my client to cancel the current contract and give a full refund.

I already refunded all but one weekly invoice successfully, but there are not enough funds in the Upwork account now to match the last invoice and proceed with the refund.

So my question is, how can I add funds to perform the full refund?

a) Can it be done with the earnings from another contract with another client?

b) Can it be done by charging my billing method?

Or, eventually,

c) May I be able to provide a partial refund, provided it would be acceptable to the client?

If you have experienced any similar situation and have suggestions about how to solve it, I would appreciate it to know how you did!

Thanks in advance for your comments and suggestions,

[#2 · Accepted solution]

Hi Cristian,

We’ll have one of our agents reach out to you via a support ticket to assist you with issuing a refund. 

Thank you! 

[#3]

Hi Bojan, thanks so much for your help!

I have been contacted by the support team with very clear instructions to solve the issue.

Thanks again for being here supporting us!