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Tahir's avatar
Tahir N Community Member

Google Sign-in not working

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi AJ,

 

If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

View solution in original post

523 REPLIES 523
Craig's avatar
Craig S Community Member

I created an account as a client with my work email address (not this one, this is an old personal account).

 

I go t a new work email address and changed it to this new email, I have the confirmation emails to show this.

 

d7d460a5_0-1666239819169.png

I tried to log into it today with google sign in but I got an error message to say it was not avavailable for google sign in with the new email. I tried to sign in with my old email and got in?? I decided to close that account and start again but now when I use my work email it tells me the email is already in use??

 

Please advise. 

Thanks

Craig

Pradeep's avatar
Pradeep H Retired Team Member

Hi Craig,

 

Thank you for your message. Could you please click on my name above this post and send me a private message with the registered email address for the account in question?

 

Thank you,

Pradeep

Naw Thaw Htoo's avatar
Naw Thaw Htoo W Community Member

I also have a problem with the following error message. 

You have not activated the Google sign in method for this account. Please choose another sign in method for this email address.

 

I opened a second account but the problem is in my main account.

Serdar's avatar
Serdar S Community Member

I cannot Login or Sign up with my Google Account

It shows this error :

 

Google account d...v@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked. 

 

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Serdar,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Raul's avatar
Raul T Community Member

I've been in Upwork for almost 2 years, but with low activity. Recently I've received and email in order to reset my profile. I tried to, but when a type my email, a Google sign method error appear. I can't find the way to recover my account.

 

Could someone help me, please?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Raul,

 

I'm sorry to hear you're having trouble logging in. I'm assuming that the account you're reaching out from is not the one you're having trouble with. Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to assist.

~ Luiggi
Burhan's avatar
Burhan S Community Member

I can't login my newly created Upwork account. It say you have not activated the Google sign in method for this account. Please choose another sign in method for this email address. However, it will not give a login option. 

 

Please assist

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Burhan,

 

Apologies for the delayed response. Are you referring to the account you're using right now? Or is there another account where you're having problems? Looking forward to your response!


~ AJ
Upwork
Phat's avatar
Phat D Community Member

Today the Upwork app doesn't let me log in.

  • First, it ask me to enter username or email.

  • I entered my user name, then click Continue with Email
  • Instead of a text box to let me enter my password, it shows a script with my username at the top, the a button "Continue with Google"
  • When I click Continue with Google, 

Thank you in advance.

**Edited for Community Guidelines**

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Phat,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Israel's avatar
Israel R Community Member

I'm making this post because I cannot log in with my Google Email

I've made a previous account with one, but it keeps giving me an error saying the email "is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked."

Anyone help me out?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Israel,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Sasa's avatar
Sasa N Community Member

when i try to login it said "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

Timur's avatar
Timur P Community Member

Hi, try to contact in support and not for the forum

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Sasa,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Shraddha's avatar
Shraddha M Community Member

I cant login to my upwork using google. It says Google account is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.

 

please somebody help.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Shraddha,

 

I'm sorry to hear you're having trouble logging in. Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

~ Luiggi
Ritesh's avatar
Ritesh S Community Member

Hi, i am not able to sign in upwork account after changing email address and getting this error. "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

Please help me to resolve this problem. I have created this new account to post my issue.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ritesh,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!


~ AJ
Upwork
Ritesh's avatar
Ritesh S Community Member

Hi Annie,

I have messaged you my issue. Please reply my message. I realy need my account back.

Thanks

Malik's avatar
Malik M Community Member

Hey there, I'm having logging in and signing up issue with **Edited for Community Guidelines** email. When i tries to log in it shows me my username or email isn't recognized also when I tries to sign up it shows:

 

Google account m...@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.

 

Thanks in advance.

MOSTAFIZUR RAHAMAN's avatar
MOSTAFIZUR RAHAMAN S Community Member

  •  

what next

3. Go to help and support at the bottom of the page and create a ticket describing your problem.
4. I hope the Upwork team will do the best solution.

Best of luck

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Malik,

 

I'm sorry to hear you're having trouble accessing your account. Could you please click on my name above this post and send me a private message with more information? Thank you!

~ Luiggi
Kien's avatar
Kien H Community Member

Problem with accounts

Hello, I have a gmail account and I always work with that account. But today when i try to login, some errors appear:" That Google account is not recognized on Upwork." Please help