Google Sign-in not working

[#1]

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

[#2]

Hi Kien,

Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

[#3]

Hello.

I am also having a similar issue about being unable to log in with my account because of google sign in.

I made this account only to search any moderator that could help me and will close it once the problem resolved.

When I tried to log in it shows "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

Please help.

[#4]

Hi Chika, 

I'll go ahead and ask the help of the Customer Support Team so that they can reach out to you and assist you with your concern. 

[#5]

Hello upwork.

I am also having a similar issue about being unable to log in with my account because of google sign in for my last account. and i had to create a new account with my another gmail address

[#6]

Hello Sadegh, 

Thank you for reaching out. I'm sorry to learn that you are having trouble logging in to your account.

I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

Thank you for your patience.  

[#7]

I've enabled Google SIgn-In in my freelance id. I used to log in using that id but due to complete reset of my computer my google account is removed. Right now I can't log in that Google account. So I can't log in using Google Sign-In. Any other method is not available on my acccount. I have account credentials but I can't pass through because of Google Sign-In. I've posted it using another id which I made 2 days ago

[#8]

Hi Muhammad Hussain,

Please be reminded that users are only allowed to have one Freelancer account and having multiple accounts is a violation of Upwork's TOS. Could you please click on my name above this post and send me a private message with the email address associated with the account you need assistance with? Looking forward to your response. Thank you!

[#9]

I am having to use another account to post this. So annoying. Anyway, I have another account that I cannot login with, it says I have to use google, but google says that google sign in is not available. Help!

[#10]

Hi Ben,

Thank you for your message and I'm sorry to hear that you're having trouble logging in to your account. Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. 

Could you please click on my name above this post and send me a private message with the email address associated with the account you need assistance with? Looking forward to your response.

[#11]

Thanks Arjay. I've sent you a message. How do you suggest one contact you if they cannot access their account yet you're not "allowed" to have a secondary one, given you need to be logged in to post here? I tried the chat, you cannot get through to a person and it's an infinate loop. Hopefully we can resolve via direct message. Cheers, Ben

[#12]

Thank you for your response Ben,

I can confirm that I did receive your message. I have escalated your report and your account information to the appropriate team. One of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page to resolve the issue.

[#13]

Hi! Good day Please help me get back my account, when I tried to login with my gmail and I got this error. I hope you'll find my account.

Thank you

Google account c...s@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.

[#14]

Hi Christian,

Thank you for your message. Could you please click on my name above this post and send me a private message with the registered email address?

Thank you,

Pradeep

[#15]

When I type my business email (**Edited for Community Guidelines**) into the login section I get an error prompt telling me that the email is not found linked to an account so I go to create an account and then I get an error promt telling me I cant create an account with my email because it is already linked to an account.

[#16]

Hi Christian,

Please be reminded that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. I'll have one of the Support Team members assist you further via a support ticket. You can access your ticket and coordinate with the team on this page.

[#17]

I am experiencing the same issues signing into my client account after just having changed the email address associated with the account. I am getting a message saying "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

The client account email address can be sent via PM to someone that can help me. I appreciate any assistance!

[#18]

Hi Scott,

Thank you for reaching out to us. I received your PM and will continue to assist you there. 

[#19]

Hi, i'm having the same issue for my freelancer account where it says both "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address." and "This email address uses Google Sign-In." and does not let me login. This account was made just so I could reply. Please help!!

[#20 · Accepted solution]

Hi AJ,

If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

How do I reach a human in customer support?

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

[#21]

Hi Pradeep, I sent you two messages with no reply...

[#22]

This is quite a ridiculous method of creating a ticket by circumventing the AI vicious circle and finding a backdoor in AI logic, but it does work. It would be way better, though, if someone had updated the AI chatbot with reasonable logic to create ticket for login issues

[#23]

Hello, 

I am unable to login to my original upwork account with email address **Edited for Community Guidelines**

It say - "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address." 

So, for the purpose of getting contact support, I made this another account.

PS: I followed solution here: ( Nikola S Moderator Solution )  and in Get Support it created a ticket. But at this moment, I am unable to see any ticket generated in My Request section.

Please help me solve the above issue as soon as possible. Please let's me know if you need any details about of above  mentioned account. Thanks in advance.

**Edited for Community Guidelines**

[#24]

Hi Vivek,

I can see that a support ticket was created for you and a corresponding email was sent to the email you just mentioned. Kindly check your inbox to respond to that email so your ticket will be redirected to our support team and they can further assist you.

[#25]

Hi, 

My friend is also having the same issue as mentioned here and I'm contacting you on be half of him as he is not getting any replay from support team. the problem is unable to login my account with google signin option. When he tries to sign in with Google sign in, he is getting en error saying that Google sign in is not activated. 

Here is his gmail to contact:**Edited for Community Guidelines**

Please contact him since he is having a hard time to resolve this issue.

[#26]

Hi Jumabek,

I understand your friend would like to contact support and resolve the issue with their Upwork account. They should be able to reach out to our support team via the chatbot without having to log in.

How do I reach a human in customer support?

1. Select Get Support at the bottom of the Help Center page
2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
4. Select "Contact Support" and follow the options provided