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5a22752e
Community Member

Google Sign-in not working

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

ACCEPTED SOLUTION

Hi AJ,

 

If you need help signing in to your account, weโ€™ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the โ€˜Chat with Upwork' button.
  2. Type a question or topic and select โ€˜Sendโ€™. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

Upwork

View solution in original post

454 REPLIES 454
ArjayM
Community Member

Hi Ahmad,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in regaining access to your account.

 

~ Arjay
Upwork
shekhar-sonu
Community Member

Hi! 

 

Please help. I am experiencing the same issue with my Upwork account.

When clicked on google sign-in, the google sign-in prompt is opening and then closing on its own.

I even created this account just so I could reach out and seek for assistance. Please. 

 

 

Thank you! 

Hello Sonu,

 

I am sorry to hear the trouble accessing your account. Could you please click on my name above this post and send me a private message with the registered email address for the account in question? 

 

- Pradeep

Upwork
51c65091
Community Member

I cannot access my account and UPworks says they can only communiate wiht my through the account, So I have set up new account but even there,  cannot communciate with UPworks!

Hi there,

 

Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to assist you further. 

~ Luiggi
Upwork
madmation99
Community Member

Hello! As you know, if you have gmail account registered to your upwork, it always ask to sign in via gmail. But How to login your upwork account if google sing in is not active on your account. It do not show any option to enter pasword.I do not remember my user name, but while using chat bot help, when I try "forgot user name" , it takes me to use email address and I am facing the same issue using gmail account.

Hi Hammad,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
45ab0f7d
Community Member

Hi,

I will need your help right away, my excompany just deleted the email account they made me create for Upwork with all my personal data. 

I still have access to my Upwork account from my mobile and I wanted to change the email so can still be able to login to my account since I have a pending payment for the next week. I received the change email confirmation in my personal email but when I try to login to my old account since it says "This accounts uses Google to login" it logs in with the email that they already deleted and I can not recover. 

I'm having trouble contacting upwork and be able to file a ticket for that account. 

I need my money which I worked for.    

Please your kind help with this issue.

 

 

Hi Cristina,

 

I am sorry to hear about your account. Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to?

 

- Pradeep

Upwork
0a17e5ba
Community Member

Hi, I am getting frustrated because I've spent hours trying to understand why is this happening ro me and I couldn't login with my business email. So I had to create a new Upwork account and get help with this issue. Never had a problem with any other platorms. I got this message.

 

"You have not activated the Google sign in method for this account. Please choose another sign in method for this email address." 

 

Please help me resolve this issue asap. Thank you!

ArjayM
Community Member

Hi Derrick,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

 

~ Arjay
Upwork
0a17e5ba
Community Member

Hello there, it was interesting because I was able to log into my old email
to disconnect the "Google sign-in" email and then log into my new business
email. Now I don't have a problem with this anymore. If this happens again,
I will reach out for support. Thank you!!
99ba4ad9
Community Member

I need help !

Hi Ayoub,

 

I would be happy to help. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
803ac70c
Community Member

On all common (Firefox, chrome) browsers in my windows desktop, When I try to login using Google SSO, it pops up a new window asking which Google account I would like to use. I select the relevant Google account. Then, the pop-up closes, and nothing happens on the main Upwork tab. Request assistance on this issue

 

I'm able to login using the Android App, and on a browser in my android Mobile

Hi Nikhil Krishna,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
3d7e7422
Community Member

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

Hi Brandon,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
2259498b
Community Member

When I try to login to upwork the page seems to be broken. All options re blocked for me. I cleared my cache and deleted my history but it still happens, see screenshot. 

It works for me right now.

Should be your local issue.

1.jpg

Hi Alexander,

 

Thank you for your message. Could you please try using a different browser to check if you are able to log in there? Feel free to message us if you need further assistance.

 

- Pradeep

Upwork
0ecb3190
Community Member

Hi there,

 

I changed my email address, and clicked the 'Confirm Email Change Request' button in the activation email, then it's the new email address on my account page.

 

But I cannot login to UpWork with my new email address, it prompts me 'You have not activated the Google sign in method for this account. Please choose another sign in method for this email address.' I still can only login via my previous email address.

 

It's weird, is anyone in upwork able to help me to check it? Thank you so much in advance!

Hi Mehtab,

 

I'm sorry you're having trouble with this. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

~ Luiggi
Upwork
a552c3f3
Community Member

Hi Pradeep - Can you or someone from UpWork help me? I'm trying to enter in my tax information so I can get paid, but when I try to go to the tax page, it asks me to enter my password but I authenticate using Google OAuth2.0 SSO and do not have a password for UpWork. Even if I try to reset my password, it doesn't work because it says I authenticate with Google OAuth2.0 SSO. This is super frustrating and I need to start the payout ASAP so would really appreciate yours or someone's help from UpWork. 

 

Thank you!

Chris

Hi Chris,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Upwork
c0c767fc
Community Member

Good day,

 

I just created this new account just to contact upwork support. I have another existing account with upwork but the email address that was linked to it was hacked and I got no access to it anymore. I cannot log in to my upwork as it was registered to an automatic google sign-in and it asked to log in to that email (the one that was hacked). Please help me get access to my old account and change the email address to it. I have an existing client, please help. 

Hi Micah,

 

I am sorry to hear about your email address and trouble accessing your Upwork account. Could you please click on my name above this post and send me a private message with more information? 

 

- Pradeep

Upwork

Sir, it's not letting me send you a private message. Will you please send me an email to **Edited for Community Guidelines**? I really need help on fixing this asap, please. 

I don't see an option to send you a private message Sir.

Will you be able to send me a private message instead Sir and I'll respond to it? When I cliked on your name, it won't show any option to send you a private message.

ArjayM
Community Member

Hi Micah Janine,

 

Arjay here stepping in for Pradeep. I looked closely at your account, and you should now be able to send a PM to us moderators with the required information so that we can proceed with your concern. We look forward to your message.

 

~ Arjay
Upwork
c0c767fc
Community Member

Hello Arjay,

 

I sent you the private message. Please let me know if you see it as it's not appearing on my end. 

 

Thank you

c0c767fc
Community Member

My private message doesn't show any "sent" or "received" tab, it's just plain white so I'm not sure if you received the message I sent earlier. I sent it twice but it's still not appearing on my end. Please see screenshot.Screenshot 2024-01-29 at 11.20.00 AM.png

Hi Micah,

 

I have already received a private message from you and we will continue our communication on private messages. Thank you!

 

- Pradeep

Upwork
db1507f6
Community Member

Trying to sign in to UpWork and it says my email uses Google but when I press sign in with Google it tells me I haven't activated Google sign in, but then it still won't let me sign in with password. 

 

Have tried every step of the chatbot and get no where. The furthest I got was filling in a form but then it wouldn't submit. 

 

Where can I just speak to a human, the chatbot and help pages are useless. 

ArjayM
Community Member

Hi Chandler,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties logging in to your account. Rest assured that one of our agents will be reaching out to you with further assistance.

 

~ Arjay
Upwork
578da5b5
Community Member

My Google Gmail has been disabled,**Edited for Community Guidelines** and I am unable to log in to my Upwork account.

Hi Vandana,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
0ee0b805
Community Member

Hi! My upwork account is connected to google sign in. My problem is I forgot my password and security question answers. How can I change my password if thats the case?

 

I cant setup my w-9 form and withdrawal because it needs a password. I cant remember setting a password in upwork because at the first place its connected to my google.

 

Please help me. 

Hi Ardave,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Upwork
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