Google Sign-in not working

[#1]

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

[#2]

I can't login to my account. If I try to login with google, it says "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address.". So if I try to login with password, it says "This email address is using Google sign in".
How can I fix it?

[#3]

Hi Viktoria,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance with your Google login concerns.

[#4]

I have created this account only so I can post this here.
I am completely locked out of my upwork account.

When trying to login via email/password, the page says this account uses Google login. When trying to login via Google login, the page says that this has not been activated in my account and I have to try email/password.

There is no way out of this roundabout.

I managed to reset my password via a link offered on upwork. No effect.
I have unlinked my google account from upwork via the Google Accounts page. No effect.

I have had at least 5 chat sessions with an absolutely unhelpful support bot on the upwork page. Absolutely, utterly unhelpful. Will not under any circumstances forward me to a human operator that could actually help.

Can please somebody from upwork support help me with this? I have ongoing jobs in my other account and need to access it asap!

[#5]

Hi Markus, 

I am sorry for the inconvenience you experienced with a chatbot. Could you please click on my name and send me a PM with more information about the original account you are referring to? I will be sure to look into your report and escalate it accordingly.

[#6]

Hey Nicolas. Thank you for your reply.

Clicking on your name does get me to your profile page. But I dont see an option to DM you in there

[#7]

Hi Markus,

Could you please try again now? You should be able to send Nikola a message as shown here. 

[#8]

Thank you for this. The message button does now show up. So does the messaging tool. But submitting my message leads me to my "private messages center" that remains empty. I dont think my messages are being submitted. I have tried this several times now across different browsers

[#9]

Hi Markus,

I checked and can confirm that your private message is already sent. Please allow 24-48 hours for the Moderator to review and respond to you.

- Pradeep

[#10]

Thank you PradeepH

I still havent been contacted of me being locked out of my account. It has now been over a week that I am unable to contact the people under my contract. I think this situation is completely unacceptable. How can it be that upwork is giving me zero support about an issuie that is clearly a technical issue that needs to be urgently resolved.

our login system sends me on a roundabout chase between email and google login. saying both dont work on my account.

I cannot stress enough that I need to get back into my account as I have ongoing jobs that I have comissioned with YOUR talents.

Please do get back to me asap and help me so I can log in to my account again!
I repeat that I have created this account only to be able to have some sort of line of communication as I cannot login to my account any longer because of upwork technical issues.

This line of communication is the most frustrating thing I have ever experienced. Every possibility for me as a client to you as a service provider has been eliminated. Only bots and help files are available that clearly dont help a thing in a situation like this.

Please do get in contact with me so this situation can be resolved

[#11]

Markus, I'm sorry for any frustration this might have caused you. We’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#12]

Hi there,

I am pretty new to this platform and I just created an account using my Google credentials.

So basically I have a login without a password because I log in through the Google portal.

This causes some problems when I try to fill in my tax info.

Every time I want to fill in my tax info it asks me to login with a password. (Which I don't have)

I tried clicking the "forgot password" button and followed all the steps, but had no luck changing the password.

Can someone help me please?

[#13]

Hi there,

Thanks for reaching out! If you prefer to log into your account using a password and username, you may need to disable your Google sign-in. If you prefer this method, please let us know, and we'll process it for you. 

[#14]

Hello, I am a relatively new freelancer attempting to find some gigs on Upwork. I recently logged back in after being gone for a few months and was updating my profile. I got to the address portion for tax documents and ran into a problem: For me to continue, it is asking me to type in my password but here's the thing, I sign in with my Google account, and doesn't give me that option to continue. 

Since I am unable to contact Upwork via email or phone number, I need to find a way to fix this issue. 

[#15]

Hi Kayla,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#16]

I had to make an alternative Upwork account because I havent been able to log into my original account. I kept getting this message "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address". I already tried to disconnect it and log in manually, but it wont let me unless its tied to Google login...I gave up and made another account to start work, but since my personal number is attached to my old one, I cant use it either. Need help to log into my orginal account so I can close it and use my new one. I would greatly appreciate it, if i can talk to someone about this problem. The bot chat and the help center page are not helping. Thank you!

[#17]

Hi Danha,

We've escalated your case into a support ticket. One of our agents will contact you directly and assist you further. 

[#18]

I had to create  new account since I can't login to my existing account.

Please fix this "you have not activated the google sign in method for this account" error.

I don't know what to do since your community.upwork.com freezes every time I try to access resources and you have no form of support chat or phone number.

I need this fixed as soon as possible!

[#19]

Hi Arron,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Can someone please assist me? I haven't used Upwork in a while and when I tried to login to my freelancer account, it wouldn't let me. It says this account uses Google sign-in, and when I try to do it that way, it says my account isn't recognized.

I have a lot of data on this account and I need to recoup that. Thanks!

[#21]

Did you email this issue to Upwork?

My account was blocked for not submitting KYC. I emailed this issue to them. They took 3 weeks, but now I can use my account. I am sure they will look into this matter. They have a strong analytics team.

[#22]

Hi Amanda,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

**Edited for Community Guidelines**

i cant login in 

[#24]

Hi Abhaya,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#25]

I was adding a payment method when it asked me to re-enter the password. How can I enter my password when I don't have one? I used Google sign-in so no need for a password.

[#26]

Hi Chris,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep