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Tahir's avatar
Tahir N Community Member

Google Sign-in not working

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi AJ,

 

If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Thank you,

Pradeep

View solution in original post

523 REPLIES 523
Chris's avatar
Chris B Community Member

I was adding a payment method when it asked me to re-enter the password. How can I enter my password when I don't have one? I used Google sign-in so no need for a password.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Chris,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Clara's avatar
Clara I Community Member

I created this account to be able to access upwork support
I lost access to my gmail and phone number associated with my gmail,
my Upwork account is directly linked to my gmail address, I am unable to access my main account 

I kindly request your assistance to log into my main upwork account.

muhammad's avatar
muhammad z Community Member

live chat support

Ivygail's avatar
Ivygail J Retired Team Member

Hi Clara,

 

I saw your post in the community and converted it into a support ticket. Rest assured that one of our agents will be reaching out to you. You can access your support ticket here

 

~Ivy
Atakan's avatar
Atakan D Community Member

"I had a previous account registered with the email address inf@xxxxxxx. However, when I try to log into my account, it asks for Google verification. Even though I know my password, I can't access my account. Can you help me?"

Joanne's avatar
Joanne P Retired Team Member

Hi Atakan,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
Rosy's avatar
Rosy K Community Member

I'm having trouble logging into my Upwork account with my new email using Google sign-in. It says, "You have not activated the Google sign-in method for this account."

Can support help?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Rosy,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Tal's avatar
Tal S Community Member

Can't sign in to my account. It tells me to sign in with google and when signing in with google it shows this:

5621dcd8_1-1722244185710.png

 


Can soemone help? 

Can't reach the support becuase can't sign in so I'm reaching from another account...

Pradeep's avatar
Pradeep H Retired Team Member

Hi Tal,

 

I am sorry to hear about the trouble signing in to your Upwork account. I will share your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Muhammad's avatar
Muhammad M Community Member

I logged in to upwork my continue as google. But now i lost my gmail account and i am not able to login to upwork. I tried to contact customer support but i am unable to get my account. How can i get my account back. I can verify my identity. Also i have the phone number attached to upwork. Also have transaction history in payoneer. Please help me to get my account back 

Ivygail's avatar
Ivygail J Retired Team Member

Hi Muhammad,

 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

~Ivy
Shruti's avatar
Shruti I Community Member

Hi,

I am not able to login to my freelancer account with email  **Edited for Community Guidelines**

May be it has been deleted by mistake. I am not receiving any reset password link nor can login through gmail.  

Getting this error:

Google account a...3@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked. Can someone please help??
I also tried to submit my query in Upwork support chat which says that my account will be reactivated in 48 hours. I am waiting since 3 days but no response. 
 
Ronna's avatar
Ronna P Retired Team Member

Hi Shruti,

I’m sorry to hear about the issue you’ve experienced when logging in to your account. I have shared your post to a support ticket to look into this for you. One of our agents will be in touch with you shortly to assist.

~Ronna
Levi's avatar
Levi R Community Member

Hello, I am trying to begin the identity verification process but cannot go through with it because it redirects me to the mobile website, which will not allow me to sign in. I am signed in on the mobile app as well as here, on desktop browser. The mobile website will not load the login page and I cannot get any help from customer support, so here I am. I select to sign in via Google and it only refreshes the page. I put in my email and hit confirm and it refreshes the page.

Ronna's avatar
Ronna P Retired Team Member

 

Hi Levi,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket. I have shared your post to a support ticket to look into this further. One of our agents will reach out to you to assist.

To access our support services in the future, it would be best to follow the steps below:

  1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
  2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
  3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

 

~Ronna
Mufaz's avatar
Mufaz A Community Member

Hello

 

I can't withdraw my earnings on upwork because I login with a social account(gmail)

 

when I get to "get paid button"

 

i am asked to input my password to verify my identity. When I input my gmail password, it says verification failed. 

normally I login to upwork with social logging Google account. So i believe upwork is asking for the same login credentials to verify my identity so my payment get released.


upwork doesn't provide a social login verification option to do this. I am provided only input password field after clicking "get paid" 


kindly help sort this out. Is there a workaround.  

Ronna's avatar
Ronna P Retired Team Member

Hi Mufaz,

I'm sorry to hear about your issue when logging in to get paid. I’ve escalated your post to a support ticket where one of our agents can assist you further. 

~Ronna
Pranjusha's avatar
Pranjusha P Community Member

I am also facing the same issue. i had changed my email id and created a password recently. but i am not able to login by using the new username and password. its showing that i used google account to login, but that email account already changed. hence i have to use older gmail account to login upwork and my profile shows new email.  please help me

Ivygail's avatar
Ivygail J Retired Team Member

Hi Pranjusha,

 

I am sorry to hear that you are having issues logging in to your account. I've escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.

 

~Ivy
Silvia's avatar
Silvia K Community Member

Hello,

 

I have a problem using Google sign-in on desktop - it doesn't work at all.

 

I can only log in from my phone. I even tried downloading the desktop app, which redirects me to the same page to log in, in the browser. When I click "continue with Google," a classic Google sign-in window appears, but when I sign in, nothing happens. It doesn't log me in, nor give an error. As if the page didn't react. 

Thank you in advance for your response.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Silvia,

 

I am sorry to hear about the trouble experienced while signing in to your Upwork account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Christine's avatar
Christine N Community Member

Hello,

 

How can I switch from using Google to sign in to using my email and password instead? 

 

Thank you,

Christine Njeri

Joanne's avatar
Joanne P Retired Team Member

Hi Christine,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork